Find work in Canada.

488,425 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
PROJECT LEAD TRANSPORTATION SERVICES
City of Toronto
Toronto, ON
Reporting to the Senior Project Manager of Streetlighting, the Project Lead is accountable for the delivery of the Street Lighting Agreement and Pedestrian Scale Lighting operations and…
Added 7 mins ago
Director, CX Business Systems
Braze
Toronto, ON
Oversee the full lifecycle of CX systems initiatives - from initiation and vendor selection through implementation, optimization, and governance
Added 21 mins ago
Practice Manager
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 21 mins ago
OS
Director of Business Development and Membership Services
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
…multidisciplinary team and works collaboratively with the General Manager and fellow…
Added 21 mins ago
A
Solutions Architect
Altis
Toronto, ON · Greater Toronto Area, Canada
- $88 to $100 CAD / hour
- Contract
You'll develop implementation-ready designs, transaction models, migration plans, and measurable performance targets.
Added 21 mins ago
T&
Finance Manager, Financial Accounting & Reporting
Turner & Townsend
Toronto, ON
- Full-time
We are seeking a highly skilled & experienced Manager - Finance & Reporting to join our team in Toronto, Canada office.
Added 21 mins ago
C/
Senior Project Manager
CIRO / OCRI
Toronto, ON
- Contract
We are seeking a highly experienced Senior Project Manager to lead the delivery of AI, automation, and enterprise technology initiatives within a dynamic and evolving technology…
Added 21 mins ago
V
Senior Accounts Payable Specialist - 10 Month Contract
Vaco
Toronto, ON
- $75,000 to $95,000 CAD / year
- Contract
Act as backup to the AP Manager, supporting daily operations, vendor master maintenance, expense management, corporate/procurement cards, and payment processing.
Added 37 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Launch and implementation of new processes to streamline workflows
Added 37 mins ago
BM
Clinical Nurse Lead
Bayshore Medical Personnel
Surrey, BC
- Full-time
Support new staff orientation, ongoing training, and performance development in collaboration with the Manager of Clinical Practice.
Added 37 mins ago
SS
Environmental Services Manager
Sienna Senior Living
Waterloo, ON
- Full-time
The Environmental Service Manager leads the Housekeeping, Laundry, and Maintenance departments to ensure the community maintains high standards of cleanliness, safety, and functionality.…
Added 37 mins ago
T
IT Audit Manager II (ATH 1162)
TD
Toronto, ON
- Full-time
As an Audit Manager II, you’ll provide oversight to complex audits and ensure completion for multiple business groups. You will be managing associated working relationships with business…
Added 37 mins ago
NC
Manager, Air Traffic Management (ATM) and Safety Performance Analytics
NAV CANADA
Ottawa, ON
- Full-time
Shape the future of air navigation services in Canada. Reporting to the Director, ATM and Safety Performance, the Manager, Air Traffic Management (ATM) and Safety Performance Analytics…
Added 37 mins ago
SL
Business Development Partner
Sun Life
Ajax, ON
- Full-time
…insurance and wealth products. You’ll report to the District Manager (DM) and collaborate with the district and regional team and help generate business results for the overall…
Added 51 mins ago
BK
Restaurant manager
Burger King
Winnipeg, MB
- Full-time
Participate in marketing plans and implementation
Added 51 mins ago
E
Maintenance Technician
Element5
St. Thomas, ON
- Full-time
As our Maintenance Technician, you'll report directly to the Production Manager and play a key role in preventative maintenance, equipment inspections, breakdown repairs, and the upkeep of…
Added 51 mins ago
NP
Operations Technologist
NT Power
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…rotational on-call/standby roster and report directly to the Manager of Operations…
Added 51 mins ago
S
Digital Product Manager
Swoon
Toronto, ON
- $75 to $85 CAD / hour
- Contract
We are seeking a technically strong Digital Product Manager to support the development and modernization of digital banking experiences.
Added 51 mins ago
B
Test Manager
BCforward
Toronto, ON
- Contract
BCforward is seeking a highly motivated and experienced QA/ Test Manager
Added 51 mins ago
OR
Senior Quality Control Specialist
OSL Retail Services
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Identify field quality issues/inquiries and report findings to the QC Manager, Company HQ, and factory for resolution
Added 51 mins ago
D
Manager
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
Define and ensure the implementation of activities related to the unit’s services and ensure entrusted projects are carried through so as to maximize targeted business results and ensure…
Added 51 mins ago
B
Business Development Specialist, BMO Insurance
BMO
Toronto, ON · YNG
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions.
Added 51 mins ago
IF
Finance Application Specialist - Oracle Fusion
Intact FC
Toronto, ON · Montreal, QC
- Full-time
The Finance Application Specialist Oracle Fusion Cloud is responsible for the effective implementation, integration, and management of Oracle Fusion Cloud applications, primarily focusing…
Added 51 mins ago
E
Recreation Aide (Casual) - Ridgeview
Extendicare
Ridgeview, ON
- Part-time
Reporting to the Recreation Manager, the Recreation Aide assists in the planning, organization and implementation of meaningful programs for the residents.
Added 1 hour ago
UF
Associate Director, Stewardship
UHN Foundation
Toronto, ON
- Contract
Oversee the planning, implementation and ongoing management of the Stewardship team’s physical recognition program, including naming opportunities, naming hierarchies, future expansion…

Hyundai Motor Company

Senior Manager, Customer Experience

Markham, ON, L3R 2W1, Canada

Hiring Range: $112,500 - $148,000

Apply About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $112,500 - $148,000
Posting language: English
Posted: Oct 6, 2026

Original job description

Only Hyundai Auto Canada Corp. team members may apply as an internal candidate. Team members currently employed at other Hyundai subsidiaries are welcome to apply to open positions as an external candidate.

Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

The Senior Manager, Customer Experience is a pivotal leadership role responsible for driving excellence in customer satisfaction across sales and service operations at Hyundai. This position leads the field team in developing and executing strategies that enhance key performance metrics such as Sales & Service NPS & KPIs, service retention and service department KPIs, and dealership process improvements. The role oversees the implementation and continuous improvement of Sales and Service Signature programs, ensuring all initiatives align with industry-leading standards.

Key duties include mentoring and developing the field team, collaborating with cross-functional groups (CX, Parts, Aftersales), and leveraging external industry insights to keep processes ahead of market trends.

HOW WILL YOU MAKE AN IMPACT

Develop a strategic roadmap for the Field to improve key metrics, such as NPS, CORe KPIs, Service Retention, Service Capacity, and overall improvement in dealership service department processes.
Develop, implement and maintain all aspects of the Sales and Service Signature processes and programs related to achieving an industry leading customer experience.
Train, develop and mentor field team (sales CX, service CX and parts & service processes) as needed in any aspect of their work to ensure sound decision-making and objectives achievement.
Collaborates with the CX Team, Parts Team and Aftersales Team to set and communicate priorities for the District Managers Aftersales and Assistant Zone Managers – Aftersales.
Leads regular meetings and communications for DMAs, ZCXMs, DSMs and AZMs.
Optimize ZCXM role for greater impact.
Use external industry knowledge and relationships to ensure the Sales and Service processes remain ahead of market trends.
Assist National Manager, Customer Experience, in developing the annual CX Improvement strategy.
Assist National Manager, Customer Experience, in developing the strategic KPIs for CORe, Signature, DSOM, and dealership reviews.
Manage the Customer Experience survey process and reporting system for all sales and service transactions
Develop and measure annual CSI targets.
Communicate with executive management on CX results, issues, and action measures.
Effectively communicate and review objectives with a monthly scorecard.
Coordinate with other internal departments’ efforts to improve the customer experience.
Activate field team to solve escalated customer cases. Provide guidance and review of Trade Assists.
Manage Dealer Case Management (DCMs) to ensure proper documentation and closures (support from the VOC department on reporting and quality).
Assist National Manager, Customer Experience in identifying required support for field team pertaining to training, tools, and communication.
Schedule and lead field team meetings.
Aid the AZMs in scheduling onboarding for new field reps to ensure proper introductions, processes, and knowledge is available to provide successful transitions.
Build and communicate an annual calendar of events to share with the field team.
Visit each Zone office a minimum of once per year.
Ability to manage, implement and achieve ad hoc tasks.

WHAT YOU WILL BRING TO THE ROLE

Completion of an undergraduate degree or an equivalent combination of experience and education
10 or more years of relevant experience in same or similar role
Demonstrated strong initiative, excellent judgment, and the ability to work both independently and collaboratively.
Expert knowledge of dealership operations.
Excellent oral and written communication skills.
Excellent project management skills.
Excellent analytical skills and creative thinking ability.
Leadership skills and ability to manage and coach both internal and external contacts.
Knowledge of customer retention strategies and a strong understanding of survey analytics.
Strong proficiency in MS Office suite of products (Powerpoint, Excel, Word, Project).
Bilingual an asset.

OTHER DETAILS

This posting is for an existing vacancy.

Hiring Range: $112,500 - $148,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HYUNDAI CANADA CAN OFFER YOU
• Be part of an Award-Winning Culture
• Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
• Take Advantage of RRSP Matching
• Participate in an Exclusive Car Leasing Program
• Benefit from Flexible Start Times
• Receive Competitive Paid Time Off
• Explore Career Growth, Mentoring, and Tuition Support Opportunities
• Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
• Get Enhanced Maternity and Parental Leave Top-Up
• Enjoy an Onsite Cafeteria and Game Room at our Markham Office
• Opportunity for a Discretionary Annual Bonus Program

WHAT HAPPENS NEXT
Candidates will be reviewed on or before October 9, 2026.

STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

The Senior Manager, Customer Experience leads the field team in developing and executing strategies to enhance sales and service performance metrics. This role oversees the implementation of signature programs and collaborates with cross-functional teams to ensure industry-leading customer satisfaction.

Requirements

Candidates must possess an undergraduate degree or equivalent experience and at least 10 years of relevant professional experience. Expert knowledge of dealership operations and strong leadership, analytical, and communication skills are required.

Skills

Customer experience strategy
Dealership operations
Leadership
Project management
Analytical skills
Creative thinking
Coaching
Customer retention
Survey analytics
MS Office
Communication
Strategic planning
Performance metrics
Process improvement
Team development

Benefits

Health coverage
Dental coverage
Mental wellness benefits
RRSP matching
Exclusive car leasing program
Flexible start times
Paid time off
Tuition support
Maternity and parental leave top-up
Onsite cafeteria
Game room
Discretionary annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Automotive
Dealership Operations
NPS
KPIs
Service Retention
Strategic Roadmap
Field Management
Aftersales
Signature Programs
Survey Analytics
MS Office
Project Management
Leadership
Customer Satisfaction
Process Improvement
Mentoring
Reporting
Data Analysis
Market Trends

Report this job