Jobs in Canada

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Added 5 hours ago
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Service Manager
Houle
Kelowna, BC
- Full-time
The Service Manager will lead day-to-day electrical Service operations across Kelowna and Kamloops, coordinating service delivery and strengthening collaboration across teams, departments,…
Added 5 hours ago
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Analyst, Client Experience
CIBC
Toronto, ON
- Full-time
…service to institutional clients across a range of operational and client servicing activities. As a Analyst, Client Experience, you'll contribute to the day-to-day servicing of…
Added 10 hours ago
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Associate Brand Manager – Dairy
Elanco
Mississauga, ON · CA - Mississauga
- Full-time
Are you passionate about agriculture, animal health, and commercial marketing? Elanco Canada is looking for an energetic, curious, and collaborative Associate Brand Manager to join our team…
Added 12 hours ago
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Building Solutions Specialist - Canada
CertainTeed
Mississauga, ON
- Full-time
Valid driver’s licence required for rental-car travel
Added 12 hours ago
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Manager, Market Sensing & Intelligence
Deloitte
Toronto, ON
- Full-time
Reporting to the Senior Manager, Market Opportunity, you will own and deliver core elements of the Market Opportunity portfolio, translating external market signals into clear insights and…
Added 13 hours ago
HE
Sales Manager
Hotel Equities Group, LLC
Vancouver, BC
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Sales Manager to join our team.
Added 14 hours ago
UO
MMA External Partner Relations and Recruitment Advisor
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Manager, Careers and Work Integrated Learning, the Advisor works closely with the ECPS, WIL and EL Program Leads, the broader Careers and Work Integrated Learning (CWIL)…
Added 14 hours ago
SB
Manager, Channel Operations & Planning
Stanley Black & Decker, Inc.
Mississauga, ON
- Full-time
As a Manager, Channel Operations & Planning, you will be part of a dedicated team based in Mississauga, Ontario and reporting to the Director, Channel Marketing. The Manager, Channel…
Added 16 hours ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
…action-based learning training programs allow you to master your trade. Access to colleagues with different expertise, experiences and diversified profiles enriches your development in…
Added 16 hours ago
SE
Senior Product Owner - EV Charging Solutions
Schneider Electric
Richmond, BC
- $114,750 to $162,000 CAD / year
- Full-time
In this role, you'll shape products from the earliest stages of market discovery, product definition, and business case development through hardware and software engineering, certification,…
Added 17 hours ago
Key Account Manager - Atlantic (Halifax, Nova Scotia)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Must have strong negotiation skills; demonstrate an entrepreneurial spirit
Added 17 hours ago
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Manager, Retail Store
Northwestel
Yellowknife, NT · Whitehorse, YT
- Full-time
Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve,…
Added 17 hours ago
KH
Territory Business Manager
Kraft Heinz
Toronto, ON
- Full-time
Reporting into the Lead, Away from Home (AFH) Planning, Ops, and National Field Sales, the Territory Business Manager (“TBM”) is a front-line sales role responsible for covering a GTA based…
Added 18 hours ago
TS
Territory Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Territory Manager drives sustainable sales growth, profitability, and account development within the assigned territory by promoting and selling the Company's products and services to…
Added 18 hours ago
PE
Structural Steel Estimator
PTW Energy Services
Calgary, AB
- Full-time
…responsible for preparing accurate structural steel estimates and quantity take-offs, supporting proposal development, and coordinating with internal teams, clients, suppliers,…
Added 19 hours ago
WC
Outside Sales Representative (Regina, SK)
Wolseley Canada Inc.
Regina, SK
- Full-time
Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1
Added 20 hours ago
WG
Outside Sales Representative (Regina, SK)
Wolseley Group
Regina, SK
- Full-time
Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1
Added 1 day ago
RB
Product Manager
Royal Bank of Canada
Toronto, ON
- Full-time
Act as the day-to-day decision maker for the delivery team, clarifying scope, answering questions and making trade-offs within the sprint.
Added 1 day ago
CH
Mortgage Underwriter
Calvert Home Mortgage Investment Corporation
Calgary, AB
- Internship
At Calvert Home Mortgage we offer competitive salaries, a bonus program, share ownership, extended health and dental benefits, a free on-site fitness facility, a location that avoids the…
Added 1 day ago
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Portfolio Administrator - AM-26-226
Aviso
Vancouver, BC
- $70,000 to $80,000 CAD / year
- Full-time
Demonstrated experience and thorough understanding of investment concepts, analytics and investment administration market research, product development and sales would be beneficial
Added 1 day ago
GC
Category Manager
GMS Canada
Langford, BC
- Full-time
Stay updated on industry trends and market competitors. Attend industry events and trade shows to gain product awareness.
Added 1 day ago
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Trade marketing specialist
Olymel
Boucherville, QC
- Full-time
Support the development and execution of trade marketing and shopper marketing programs across Canada.
Added 1 day ago
(2027 Graduates) Senior Associate - Management Advisory (Energy Practice) - Canada
Charles River Associates
Toronto, ON
Our engagements span business strategy, resource and infrastructure planning, regulatory policy, market analysis, mergers and acquisitions, and litigation. We help clients evaluate growth…
Added 1 day ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Category Manager who is passionate about medical products to join our team. This individual will be responsible for managing and optimizing strategic products within our…
Added 1 day ago
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Product Manager
RBC
Toronto, ON
- Full-time
Act as the day-to-day decision maker for the delivery team, clarifying scope, answering questions and making trade-offs within the sprint.

Hyundai Motor Company

Senior Manager, Customer Experience

Markham, ON, L3R 2W1, Canada

Hiring Range: $112,500 - $148,000

Apply on careers-americas.hyundai.com About employer

Applications open in a new tab.

Job details

Pay: Hiring Range: $112,500 - $148,000
Posting language: English
Posted: Oct 6, 2026

Original job description

Only Hyundai Auto Canada Corp. team members may apply as an internal candidate. Team members currently employed at other Hyundai subsidiaries are welcome to apply to open positions as an external candidate.

Hyundai Auto Canada Corp. is located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and the adventurous world of sport utility and crossovers. But we're about more than just cars. We're about crafting an exceptional experience that goes beyond the road.

Here at Hyundai Canada, we don't just hire team members; we embrace a team of individuals who are the driving force behind our growth and our unique culture. We're a dynamic, fast-paced environment where each day unfolds with fresh opportunities and exciting challenges. Our award-winning culture thrives on innovation, the exchange of new ideas, and a relentless pursuit of pushing boundaries.

WHAT YOU WILL DO

The Senior Manager, Customer Experience is a pivotal leadership role responsible for driving excellence in customer satisfaction across sales and service operations at Hyundai. This position leads the field team in developing and executing strategies that enhance key performance metrics such as Sales & Service NPS & KPIs, service retention and service department KPIs, and dealership process improvements. The role oversees the implementation and continuous improvement of Sales and Service Signature programs, ensuring all initiatives align with industry-leading standards.

Key duties include mentoring and developing the field team, collaborating with cross-functional groups (CX, Parts, Aftersales), and leveraging external industry insights to keep processes ahead of market trends.

HOW WILL YOU MAKE AN IMPACT

Develop a strategic roadmap for the Field to improve key metrics, such as NPS, CORe KPIs, Service Retention, Service Capacity, and overall improvement in dealership service department processes.
Develop, implement and maintain all aspects of the Sales and Service Signature processes and programs related to achieving an industry leading customer experience.
Train, develop and mentor field team (sales CX, service CX and parts & service processes) as needed in any aspect of their work to ensure sound decision-making and objectives achievement.
Collaborates with the CX Team, Parts Team and Aftersales Team to set and communicate priorities for the District Managers Aftersales and Assistant Zone Managers – Aftersales.
Leads regular meetings and communications for DMAs, ZCXMs, DSMs and AZMs.
Optimize ZCXM role for greater impact.
Use external industry knowledge and relationships to ensure the Sales and Service processes remain ahead of market trends.
Assist National Manager, Customer Experience, in developing the annual CX Improvement strategy.
Assist National Manager, Customer Experience, in developing the strategic KPIs for CORe, Signature, DSOM, and dealership reviews.
Manage the Customer Experience survey process and reporting system for all sales and service transactions
Develop and measure annual CSI targets.
Communicate with executive management on CX results, issues, and action measures.
Effectively communicate and review objectives with a monthly scorecard.
Coordinate with other internal departments’ efforts to improve the customer experience.
Activate field team to solve escalated customer cases. Provide guidance and review of Trade Assists.
Manage Dealer Case Management (DCMs) to ensure proper documentation and closures (support from the VOC department on reporting and quality).
Assist National Manager, Customer Experience in identifying required support for field team pertaining to training, tools, and communication.
Schedule and lead field team meetings.
Aid the AZMs in scheduling onboarding for new field reps to ensure proper introductions, processes, and knowledge is available to provide successful transitions.
Build and communicate an annual calendar of events to share with the field team.
Visit each Zone office a minimum of once per year.
Ability to manage, implement and achieve ad hoc tasks.

WHAT YOU WILL BRING TO THE ROLE

Completion of an undergraduate degree or an equivalent combination of experience and education
10 or more years of relevant experience in same or similar role
Demonstrated strong initiative, excellent judgment, and the ability to work both independently and collaboratively.
Expert knowledge of dealership operations.
Excellent oral and written communication skills.
Excellent project management skills.
Excellent analytical skills and creative thinking ability.
Leadership skills and ability to manage and coach both internal and external contacts.
Knowledge of customer retention strategies and a strong understanding of survey analytics.
Strong proficiency in MS Office suite of products (Powerpoint, Excel, Word, Project).
Bilingual an asset.

OTHER DETAILS

This posting is for an existing vacancy.

Hiring Range: $112,500 - $148,000

The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity.

Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range.

WHAT HYUNDAI CANADA CAN OFFER YOU
• Be part of an Award-Winning Culture
• Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
• Take Advantage of RRSP Matching
• Participate in an Exclusive Car Leasing Program
• Benefit from Flexible Start Times
• Receive Competitive Paid Time Off
• Explore Career Growth, Mentoring, and Tuition Support Opportunities
• Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs
• Get Enhanced Maternity and Parental Leave Top-Up
• Enjoy an Onsite Cafeteria and Game Room at our Markham Office
• Opportunity for a Discretionary Annual Bonus Program

WHAT HAPPENS NEXT
Candidates will be reviewed on or before October 9, 2026.

STILL INTERESTED? WHY NOT APPLY?
If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you?

We are committed to providing employees with an experience that will help them grow and develop professionally. Ideal candidates are self-starters, team players and thrive in a dynamic environment. If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.

Hyundai Auto Canada Corp. is committed to being an equal opportunity employer. We are also committed to meeting the needs of people with disabilities and their accessibility requirements. If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.

We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.

Apply on careers-americas.hyundai.com About employer

More about this job

Responsibilities

The Senior Manager, Customer Experience leads the field team in developing and executing strategies to enhance sales and service performance metrics. This role oversees the implementation of signature programs and collaborates with cross-functional teams to ensure industry-leading customer satisfaction.

Requirements

Candidates must possess an undergraduate degree or equivalent experience and at least 10 years of relevant professional experience. Expert knowledge of dealership operations and strong leadership, analytical, and communication skills are required.

Skills

Customer experience strategy
Dealership operations
Leadership
Project management
Analytical skills
Creative thinking
Coaching
Customer retention
Survey analytics
MS Office
Communication
Strategic planning
Performance metrics
Process improvement
Team development

Benefits

Health coverage
Dental coverage
Mental wellness benefits
RRSP matching
Exclusive car leasing program
Flexible start times
Paid time off
Tuition support
Maternity and parental leave top-up
Onsite cafeteria
Game room
Discretionary annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Automotive
Dealership Operations
NPS
KPIs
Service Retention
Strategic Roadmap
Field Management
Aftersales
Signature Programs
Survey Analytics
MS Office
Project Management
Leadership
Customer Satisfaction
Process Improvement
Mentoring
Reporting
Data Analysis
Market Trends

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Work requirements

Jobs in Canada