Service Coordinator / Customer Service Representative

The Harding commitment is to help one client at a time, delivering independence to our customers through providing innovative and custom healthcare solutions. We are just as committed to our team, with a learning culture and work environment that empowers you to continually grow and develop in your career. The meaningful work we do is life-changing for our clients; join our team and make a difference, every day!

The Opportunity:

Harding Medical is searching for a Service Coordinator / Customer Service Representative to join our Sydney team in Cape Breton, Nova Scotia . If you are organized and have a positive attitude, you are our ideal candidate!

Join the Harding team and directly make a difference for people with physical difficulties so that can conquer the challenges of everyday life. Leave every workday with the feeling of completing rewarding and meaningful work with a positive impact.

What You Will Do:

• Coordinate daily service schedules and technician routes to meet customer and operational needs.
• Prioritize and dispatch service requests based on urgency, availability, and location.
• Prepare work orders, schedules, and service documentation for field technicians.
• Monitor service activities from request to completion, ensuring timely resolution and customer satisfaction.
• Coordinate follow-up requirements, including parts, quotations, approvals, warranty claims, and additional service needs.
• Maintain accurate service records and documentation for invoicing and file management.
• Serve as the primary customer contact, providing service updates and responding to inquiries regarding products, services, repairs, rentals, pricing, and availability.
• Process orders, quotations, returns, exchanges, and warranty requests accurately and efficiently.
• Recommend products and solutions based on customer needs.
• Support service and sales operations through effective communication and coordination.
• Deliver exceptional customer service in person and by phone.
• Assist with merchandising, inventory replenishment, receiving, stocking, and inventory control activities.Maintain an organized retail environment while supporting efficient service operations.

What We Offer You:

• Comprehensive health and dental benefits 
• RRSP contribution matching
• Professional development and training opportunities

What You Need to Succeed:

• Strong organizational and time-management skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to build positive customer relationships.
• Ability to work effectively with technicians, sales staff, vendors, and customers.
• Proficiency with computer systems, order-entry software, Microsoft Office applications, and scheduling tools.
• Strong attention to detail and commitment to accurate record keeping.
• Problem-solving skills with the ability to make effective scheduling and customer-service decisions.

If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you!

Harding Medical is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

Harding Medical is a division of IMP Group Limited.