Apple IT Technical Support or Helpdesk Technician
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Job Title: Apple IT Technical Support or Help Desk Technician
Location: Toronto, ON - Onsite
Rate: Market + Health Benefits
Schedule: Tuesday – Wednesday, Thursday, 8 am - 4 pm (Onsite) 32 hrs/ week
Job Responsibilities:
As a Help Desk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
End-user hardware and software troubleshooting
Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
Monitor and accessory deployment/collection.
Imaging/Provisioning Laptops/Workstations (not 100% required) .
Face-to-face support experience. Working with end users to solve IT problems.
Laptop & mobile device deployments.
Upgrading broken devices or any damaged devices.
Workstation Sweeps - Resetting monitors on a weekly basis.
Ensure workstation monitors are functioning along with peripherals.
Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
Maintain Storage room assets and counts.
Interfacing with users to troubleshoot software issues.
Printer management and preventative maintenance.
E-waste.
Wipe all devices before e-wasting.
Nice To Have Qualifications / Experience:
A+ Certification: Preferred but not mandatory.
Inventory Systems: Experience with inventory management systems.
Ticketing Systems: Familiarity with IT ticketing systems.
NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.
If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this Help Desk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.
Location: Toronto, ON - Onsite
Rate: Market + Health Benefits
Schedule: Tuesday – Wednesday, Thursday, 8 am - 4 pm (Onsite) 32 hrs/ week
Job Responsibilities:
As a Help Desk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation in PC, Mac, and phone troubleshooting, with the ability to deliver excellent face-to-face support.
Basic PC, Mac, and Phone troubleshooting knowledge. The candidates will cover the on-site desks and provide “Tier 1” support, triage, etc. and escalate as necessary.
End-user hardware and software troubleshooting
Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, Android
Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf .
Monitor and accessory deployment/collection.
Imaging/Provisioning Laptops/Workstations (not 100% required) .
Face-to-face support experience. Working with end users to solve IT problems.
Laptop & mobile device deployments.
Upgrading broken devices or any damaged devices.
Workstation Sweeps - Resetting monitors on a weekly basis.
Ensure workstation monitors are functioning along with peripherals.
Inventory and counts of all peripherals, computers, printer toners, accessories, and any misc. assets.
Maintain Storage room assets and counts.
Interfacing with users to troubleshoot software issues.
Printer management and preventative maintenance.
E-waste.
Wipe all devices before e-wasting.
Nice To Have Qualifications / Experience:
A+ Certification: Preferred but not mandatory.
Inventory Systems: Experience with inventory management systems.
Ticketing Systems: Familiarity with IT ticketing systems.
NOTE: Candidates with technical experience on Apple Mac Book, iOS, iPhone and Google Suite will be preferred.
If you have a passion for hands-on technical support and the ability to work directly with end-users in a face-to-face setting, we invite you to apply for this Help Desk Tech position. Join our team and contribute to the seamless operation of IT systems in a dynamic work environment.
More about this job
Responsibilities
Provide onsite Tier 1 technical support, troubleshoot end-user hardware and software, and escalate issues as needed. Deploy and maintain computers, mobile devices, monitors, peripherals, printers, and inventory, including securely wiping devices before e-waste disposal.
Requirements
Candidates should have foundational troubleshooting knowledge across PCs, Macs, and phones, along with experience providing face-to-face support to end users. Apple MacBook, iOS, iPhone, and Google Workspace experience is preferred; A+ certification is preferred but not mandatory.
Skills
- PC Troubleshooting
- Mac Troubleshooting
- Mobile Device Troubleshooting
- Windows
- macOS
- Chrome OS
- iOS
- Android
- Google Workspace
- Zoom
- Jamf
- Tier 1 Support
- Hardware and Software Troubleshooting
- Device Deployment
- IT Inventory Management
- Printer Maintenance
Benefits
- Health Benefits
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Help Desk
- Tier 1 Support
- PC Troubleshooting
- Mac Troubleshooting
- Apple MacBook
- iPhone
- iOS
- Windows
- macOS
- Chrome OS
- Chromebooks
- Android
- Google Workspace
- Google Meet
- Google Slides
- Keynote
- Zoom
- Jamf
- Hardware Troubleshooting
- Software Troubleshooting
- Device Imaging
- Device Provisioning
- Laptop Deployment
- Mobile Device Deployment
- IT Ticketing Systems
- Inventory Management
- Printer Maintenance
- Peripheral Management
- E-Waste
- A+ Certification