Administrative Support Clerk

Job Description

Administrative Support Clerk

12-month temporary position

Build the future with us

Do you enjoy work that is rigorous, structured, and hands-on? Would you like to contribute to the quality of service provided to our clients while playing a key role within a committed team?

As an Administrative Support Clerk, you will contribute directly to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment with high work volumes and important deadlines.

This position is an excellent opportunity to leverage your administrative expertise, organizational skills, and autonomy within a company that puts people at the heart of its priorities.

What you’ll accomplish with us

As an Administrative Support Clerk, you will be at the heart of our mission. Your main responsibilities will include:

• Open, process, and close short- and long-term disability files in accordance with established procedures
• Scan, classify, and follow up on documents related to Life and Disability Insurance, ensuring the accuracy and integrity of files
• Perform various administrative and financial transactions, including setting up direct deposits, paying invoices, processing cheques, and managing issued payments
• Manage departmental inboxes, as well as process and route mail and special deliveries
• Contribute to resolving more complex situations and participate in continuous improvement, innovation, and process optimization initiatives

What could accelerate your success in this role

We are looking for someone who:

• Has relevant post-secondary education or a minimum of three years of relevant experience in a structured, high-volume administrative or operational environment, ideally in insurance, financial services, or complex administrative services
• Is recognized for their rigor, attention to detail, and reliability
• Demonstrates excellent organizational skills and a strong ability to manage priorities and meet deadlines
• Has excellent interpersonal, communication, and collaboration skills
• Is customer-service and solution oriented
• Demonstrates autonomy, sound judgment, and comfort managing complex or ambiguous situations
• Has full professional proficiency in French, both written and spoken
• Has an intermediate level of proficiency in English, as the incumbent will be required to communicate by email and telephone with English-speaking clients and partners across Canada on a daily basis

The typical hiring range for this position is between $38,008 and $54,625; base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Company

iA Financial Group

Posting End Date

2026-11-30

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.