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iA Financial Group

Analyste en intelligence d'affaires - Expérience client et conseiller

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 11, 2026
Posting language: English · French
Posted: Oct 28, 2026

Original job description

English section of this bilingual listing.

Location(s)

Other Possible Location(s)

Company

Posting End Date

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

Read the full bilingual original

Job Description

Bâtissez l’avenir avec nous

Vous êtes animé(e) par l’analytique, l’expérience client et conseiller et la transformation numérique et souhaitez contribuer à la raison d’être d’une entreprise qui vise à ce que ses clients soient en confiance et sécurisés par rapport à leur avenir? En tant qu’Analyste en intelligence d’affaires - Expérience client et conseiller, vous jouerez un rôle clé dans la transformation des données en informations pertinentes permettant de mieux comprendre les comportements, de mesurer la performance des parcours et de cibler les occasions d’amélioration.

Au sein de l’équipe Projets spéciaux et analytique, vous agirez comme partenaire analytique, facilitateur et vulgarisateur auprès de la Direction principale Stratégie expérience client et conseiller. Vous contribuerez notamment à l’analyse de l’adoption numérique, de la cybermétrie, du NPS, de la rétention et des parcours clients et conseillers.

Ce poste représente une belle occasion de mettre en valeur vos compétences et d’exploiter pleinement votre potentiel au sein d’une entreprise bienveillante et fiable. Ici, l’humain et son développement sont au cœur des préoccupations, favorisant ainsi un environnement propice à la collaboration et à l’innovation.

Ce que vous accomplirez avec nous

En tant qu’Analyste en intelligence d’affaires - Expérience client et conseiller, vous serez au cœur de notre mission. Voici les principales responsabilités :

Développer et faire évoluer des tableaux de bord Power BI et des indicateurs liés à l’expérience, tout en assurant la qualité, la cohérence, la traçabilité et la documentation des données;
Réaliser des analyses exploratoires et ad hoc afin de dégager des tendances, des irritants et des occasions d’affaires, puis structurer, transformer et automatiser les données afin de mettre en place des solutions durables et réutilisables;
Mettre en place et exploiter la cybermétrie afin de comprendre l’utilisation des plateformes et les comportements dans les parcours numériques, notamment la conversion, l’abandon, les chemins de navigation, les points de friction, l’adoption et l’utilisation des fonctionnalités. Participer également à la mise en place et à la validation de l’instrumentation et du marquage (tagging);
Contribuer à la mesure de l’expérience client et conseiller, notamment par la production et le maintien des données NPS, l’analyse des résultats et le croisement des données de satisfaction, transactionnelles et comportementales afin d’identifier les facteurs de satisfaction et d’insatisfaction et de mesurer les effets des initiatives d’amélioration;
Agir comme partenaire analytique auprès des équipes, en clarifiant les besoins et les décisions à soutenir, en interprétant et vulgarisant les résultats et en proposant des solutions adaptées aux données disponibles et au contexte d’affaires;
Livrer des solutions de façon agile et incrémentale, en privilégiant une approche MVP et des itérations guidées par la rétroaction et la valeur d’affaires, tout en gérant de façon autonome les priorités, les dépendances, les attentes et les risques;
Collaborer avec différents partenaires, notamment les équipes d’expérience, de produits numériques, de technologies, de données, d’opérations, de distribution et de marketing afin de faciliter l’accès, la compréhension et l’utilisation des données.

Ce qui pourrait accélérer votre succès dans ce poste

Nous cherchons une personne qui :

Est reconnue pour sa pensée analytique, sa capacité à interpréter des données complexes et à en tirer des constats pertinents pour soutenir la prise de décision;
Se démarque par sa capacité de vulgarisation et son aptitude à transformer les besoins d’affaires en indicateurs, analyses, tableaux de bord et solutions concrètes;
Démontre une grande agilité, curiosité et orientation solutions, ainsi qu’une capacité à évoluer de façon autonome dans des contextes parfois ambigus;
Est reconnue pour son esprit de collaboration et sa capacité à créer des partenariats efficaces avec des équipes multidisciplinaires;
Possède un baccalauréat dans un domaine pertinent ; analytique, science des données, intelligence d’affaires, actuariat, statistique, administration ou autres domaines pertinents ainsi que de 3 à 7 années d’expérience en intelligence d’affaires, en analytique ou dans un rôle connexe;
Possède une excellente maîtrise de Power BI, Google Analytics, Power Query et Power Automate, ainsi qu’une bonne connaissance de SQL. La connaissance de Python constitue un atout;
Possède des connaissances en analytique numérique et en principes de mesure numérique, notamment le tagging, les événements, la segmentation et l’analyse des parcours. La connaissance de Google Tag Manager constitue un atout;
Possède des compétences en intelligence artificielle ou démontre un fort intérêt à développer et intégrer ces compétences dans ses pratiques analytiques;
Possède une connaissance du domaine de l’assurance, de l’épargne et des réseaux de distribution, lui permettant de mettre les analyses et les résultats en contexte.

Pourquoi vous aimerez travailler avec nous

Un environnement de travail où l’apprentissage et le développement fusionnent avec une quête collective d’excellence;
Un environnement sain, sécuritaire, équitable et inclusif où le potentiel peut s’exprimer et se développer librement;
La possibilité de travailler dans un environnement de travail hybride, soutenu par la flexibilité et l'accès à des espaces de travail inspirants et innovants;
Des avantages sociaux compétitifs : Assurances collectives flexibles, Régime de retraite concurrentiel, Régime d’achat d’actions, Régime de vacances et de journées bien-être et développement personnel, Télémédecine, Programme d’aide aux employés et à la famille, Programme de mobilier ergonomique, Boni de performance, Rabais sur les produits iA, et plus encore!

Postulez dès maintenant et prenez les devants de votre carrière, là où votre talent compte vraiment!

Vous hésitez à postuler ?

Chez iA, nous croyons au potentiel et valorisons la diversité des expériences. Si ce rôle vous inspire, osez postuler : votre place est peut-être avec nous et nous voulons vous connaître!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

iA Financial Group

Posting End Date

2026-11-11

Company Overview

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

Apply About employer

More about this job

Responsibilities

You will develop and evolve Power BI dashboards and performance indicators while analyzing digital adoption, cybermetrics, and customer journeys. You will act as an analytical partner to the Customer Experience Strategy team to transform data into actionable business insights.

Requirements

The role requires a bachelor's degree in a relevant field such as data science, business intelligence, or statistics, along with 3 to 7 years of experience. Proficiency in Power BI, Google Analytics, and SQL is essential, with knowledge of Python and digital tagging considered assets.

Skills

Power BI
Google Analytics
Power Query
Power Automate
SQL
Python
Digital analytics
Data visualization
Cybermetrics
NPS analysis
Data storytelling
Agile methodology
Customer journey mapping
Tagging
Business intelligence

Benefits

Flexible group insurance
Competitive pension plan
Stock purchase plan
Vacation and wellness days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Business Intelligence
Customer Experience
Digital Transformation
Power BI
Google Analytics
SQL
Python
Cybermetrics
NPS
Data Analysis
Agile
MVP
Data Visualization
Insurance
Savings
Wealth Management
Tagging
Google Tag Manager
Artificial Intelligence
Dashboarding
Data Quality
Performance Measurement
Customer Retention
Business Strategy
Multidisciplinary Collaboration

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