Assistant, Claims

Job Description

Claims Assistant

Build the future with us

Are you passionate about delivering excellent client service and eager to contribute to a company that helps its clients feel confident and secure about their future?

As a Claims Assistant, you will play a key role in supporting the Special Market Solutions Claims team by helping manage daily administrative activities, claims documentation, correspondence, and client inquiries.

This position is a great opportunity to showcase your organizational and communication skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Assistant, you’ll be at the core of our mission. Your main responsibilities will include:

• Screening and distributing incoming emails to the appropriate team members for action
• Sorting, scanning, and distributing incoming mail
• Preparing client documents and correspondence for mailing
• Researching returned mail and updating client information as required
• Verifying and updating cheque payment statuses
• Communicating with clients by phone and email to respond to basic inquiries and obtain updated address or payment information
• Setting up new claims for specific products
• Providing administrative and clerical support to Claims Analysts and the broader Claims team

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong organizational skills and attention to detail
• Stands out for their ability to actively listen and communicate professionally with clients and colleagues
• Demonstrates good judgment and knows when a request or task should be escalated
• Is recognized for their teamwork, flexibility, and ability to adapt to changing priorities and processes
• Has an advanced level of proficiency in both French and English, written and spoken, as the role involves regular communication with clients in both languages by phone and email to respond to inquiries, obtain updated information, and support claims-related activities

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

The typical hiring range for this position is between 45,000.00 and 55,000.00 CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location(s)

Vancouver / 988 Broadway West

Other Possible Location(s)

Company

iA Financial Group

Posting End Date

2026-12-18

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.