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Added 1 hour ago
Senior Business Continuity Specialist
Payments Canada
Toronto, ON · Ottawa, ON
Reporting to the Manager, Business Continuity and Resiliency, the Senior Specialist leads, supports and provides subject-matter expertise for the day-to-day operations and the strategic…
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MD
State Prog Administrator Principal - ADA Employment Accommodations Specialist
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
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Airbus Aircraft
Montreal, QC
- Full-time
…afin d'obtenir un produit global optimal, et s'assurer que les solutions d'ingénierie sont conformes à ces exigences tout au long du processus de…
Added 7 hours ago
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Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
The Senior Microsoft Upgrade Specialist will provide hands-on technical leadership and overall delivery oversight for the Clinic Information Management System (CIMS) upgrade. The role will…
Added 8 hours ago
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Yokogawa
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- Full-time
…of quality and productivity. Also responsible for generating solutions to simple and recurring…
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Spécialiste, Formation et développement // Specialist, Learning and Development
SSENSE
Montreal, QC
- Full-time
The Specialist, Learning and Development is the operational engine of our L&D function, responsible for the end-to-end creation of learning assets and the flawless administration of our…
Added 9 hours ago
S
Spécialiste, Formation et développement // Specialist, Learning and Development
SSENSE
Montreal, QC
- Full-time
The Specialist, Learning and Development is the operational engine of our L&D function, responsible for the end-to-end creation of learning assets and the flawless administration of our…
Added 11 hours ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- Full-time
The Enterprise Application Technical Specialist is responsible for supporting and maintaining several commercials off the shelf (COTS) applications for the organization. This role provides…
Added 11 hours ago
SM
RQ11880 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 11 hours ago
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RQ11881 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 11 hours ago
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RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 12 hours ago
FG
Application Technical Specialist
Flynn Group of Companies
Mississauga, ON
- $65,000 to $70,000 CAD / year
- Full-time
The Enterprise Application Technical Specialist is responsible for supporting and maintaining several commercials off the shelf (COTS) applications for the organization. This role provides…
Added 13 hours ago
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Programmeur FPGA (intermédiaire)
Groupe SII
Montreal, QC
- Full-time
Collaborer avec les équipes hardware, software et systèmes afin d’assurer l’intégration des solutions FPGA.
Added 14 hours ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
…partnerships. We work with last-mile communities to implement solutions that raise incomes, sustain impact, and chart sustainable pathways to possibility within 24 months. To date, we have…
Added 15 hours ago
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Campaign Marketing Manager, Customer Lifecycle
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Toronto, ON · North York, ON
- $80,000 to $100,000 CAD / year
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Principal Construction Support Engineer
McDermott International, Ltd
Squamish, BC
- Full-time
…for leading functional teams or projects and is regarded as a specialist in Construction Support (Eng) As such, they must have in-depth expertise in Construction Support (Eng) as well as…
Added 15 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Work Model: Hybrid (2 days in office)
Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
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Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Laval, QC
- Full-time
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Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Montreal, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
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Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
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Added 15 hours ago
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Senior Data Integration Specialist
Co-operators Assurance et services financiers
Burlington, ON
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Work Model: Hybrid (2 days in office)

Closed listing

iA Financial Group

Business Process and Knowledge Management Specialist

Toronto, ON, Canada
Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 2, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description

Build the future with us

Are you passionate about operational excellence, process improvement, knowledge management, and digital enablement? As a Business Process and Knowledge Management Specialist within iA Clarington Business Operations, you will help improve operational effectiveness, scalability, control effectiveness, and the employee experience.

Acting as a strategic business partner and trusted advisor, you will advance process and knowledge governance, preserve organizational knowledge, and support the adoption of digital, automation, and AI-enabled solutions.

______________________________________________________________________________

What you’ll accomplish with us

As a Business Process and Knowledge Management Specialist, you’ll be at the core of our mission. Here are the main responsibilities:

Establish and maintain knowledge management standards, governance practices, documentation frameworks, and operational content within MKB, ensuring information remains accurate, complete, accessible, and aligned with business objectives, policies, and regulatory requirements.
Document and maintain operational processes, workflows, controls, procedures, training materials, process guides, job aids, and reference materials using standardized tools and templates.
Analyze end-to-end processes to identify inefficiencies, control gaps, operational risks, root causes, and knowledge gaps, then recommend improvements that strengthen scalability, business continuity, client experience, and operational outcomes.
Lead process mapping, workflow analysis, future-state design, process reviews, and continuous improvement initiatives, while tracking opportunities, outcomes, and business benefits.
Partner with Operations, Compliance, Technology, Risk, Internal Controls, business leaders, and subject matter experts to facilitate workshops, define solutions, align stakeholders, and support implementation and change adoption.
Identify opportunities involving automation, workflow technologies, AI-enabled solutions, self-service capabilities, and digital tools, while assessing process and knowledge assets for automation and AI readiness.
Provide guidance and coaching on process management, documentation governance, knowledge management, and operational best practices, while evaluating the impacts of business, regulatory, operational, and technology changes.

______________________________________________________________________________

What could accelerate your success in this role

We’re looking for someone who:

Holds a post-secondary education in Business, Finance, Accounting, Economics, or a related field.
Has five or more years of experience in business operations, process improvement, business analysis, knowledge management, operational excellence, consulting, or a related discipline.
Has experience leading or facilitating process improvement initiatives and cross-functional business projects, as well as gathering and structuring information from multiple stakeholders.
Demonstrates strong analytical, critical-thinking, problem-solving, communication, organizational, attention-to-detail, and change-management capabilities.
Works independently within a broad mandate, exercises sound judgment, balances competing priorities, and influences stakeholders across multiple business functions without direct authority.
Is proficient in Microsoft Office, including advanced Excel, Visio, and PowerPoint, and has experience with process-mapping or workflow-documentation tools, SharePoint, knowledge-management platforms, or document repositories.
Has experience with Power BI, Power Automate, Copilot, workflow-management or other digital-enablement technologies; knowledge of Lean, Six Sigma, Business Process Management, operational-excellence methodologies, or equivalent practices is considered an asset.

______________________________________________________________________________

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

______________________________________________________________________________

Competitive Benefits

Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program
Ergonomic furniture program, performance bonus, discounts on iA products, and much more

______________________________________________________________________________

Apply now and get ahead of your career, where your talent really belongs!

______________________________________________________________________________

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!

The typical hiring range for this position is between $75,000 to $85,000 CAD; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Toronto / 26 Wellington Street East

Company

IA Clarington Inc.

Posting End Date

2026-10-02

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

About employer

More about this job

Responsibilities

The specialist will establish knowledge management standards and document operational processes to improve effectiveness and scalability. They will also lead process mapping initiatives and identify opportunities for automation and AI-enabled solutions to enhance business outcomes.

Requirements

Candidates must hold a post-secondary education in a relevant field and possess at least five years of experience in business operations or process improvement. Strong analytical, communication, and project management skills are required, along with proficiency in process-mapping and digital-enablement tools.

Skills

Business process management
Knowledge management
Process improvement
Operational excellence
Business analysis
Change management
Process mapping
Workflow analysis
Data analysis
Stakeholder management
Automation
AI-enabled solutions
Microsoft Office
Power BI
Power Automate
Lean Six Sigma

Benefits

Retirement savings plan
Employee share purchase plan
Vacation program
Wellness days
Personal development days
Telemedicine services
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Knowledge Management
Operational Excellence
Process Improvement
Business Analysis
Change Management
Process Mapping
Workflow Analysis
Automation
Artificial Intelligence
Power BI
Power Automate
Copilot
Lean
Six Sigma
SharePoint
Visio
Excel
Business Operations
Compliance
Risk Management
Internal Controls
Digital Enablement
Financial Services
Documentation Governance

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Jobs in Canada