Claims Practice Leader

Job Description

Build the future with us

Are you driven by the evolution of claims practices and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Claims Practice Leader, you will serve as a senior technical authority and play a key role in compliance, risk management, professional ethics, and the continuous improvement of claims practices.

This position is a great opportunity to showcase your expertise in an influential role with no direct people-management responsibilities. You will collaborate with managers, technical advisors, and various claims teams, including those at iAAH and Prysm agencies.

What you’ll accomplish with us

As a Claims Practice Leader, you’ll be at the core of our mission. Here are the main responsibilities:

• Develop and update claims policies, settlement procedures, and practices while ensuring compliance with the regulatory framework;
• Serve as a technical resource for technical advisors and automobile and property claims adjuster teams, including supporting their development;
• Represent the claims sector before government bodies, industry organizations, and industry committees, including the AMF, GAA, and IBC;
• Represent the claims sector on various corporate committees, including the Dispute Resolution Committee, Standards Committee, and decision-making committees, while ensuring that the required information is complete;
• Take ownership of audit recommendations, determine the required actions, and oversee their implementation in collaboration with the appropriate teams;
• Advise management on the sector’s direction and contribute to the evolution of insurance forms, processes, and continuous improvement initiatives;
• Serve as a resource for litigation matters, handle certain complaint files, and support the management of exceptional situations or catastrophes, including the required documentation and reporting.

What could accelerate your success in this role

We’re looking for someone who:

• Holds a college diploma and a claims adjuster licence; a relevant university degree is considered an asset;
• Has 15 years of experience in claims roles, including at least 10 years as a claims adjuster;
• Has in-depth technical knowledge of insurance forms, current claims practices, and key claims-related issues;
• Demonstrates varied experience in personal property and casualty insurance, ideally in compliance, professional ethics, risk management, or projects related to these areas;
• Stands out for their ability to influence, collaborate with various managers, and support the technical development of teams without direct people-management responsibilities;
• Has experience as a field adjuster handling major losses or in people management, which is considered a significant asset;
• Is available occasionally outside regular working hours to respond to emergencies, natural or climate-related catastrophes, and periods of increased workload;
• Has an advanced level of French proficiency.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply. Your place might be with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-11-03

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto 

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.