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Added 5 hours ago
Business Development Manager
CYGNVS
Toronto, ON
Full-time
We're building our inaugural Business Development Representative (BDR) team - four BDRs and this Manager role. This is a founding-team opportunity: you won't be inheriting an existing…
Added 5 hours ago
Business Development Representative
CYGNVS
Toronto, ON
Full-time
We're hiring our inaugural Business Development Representative (BDR) team - four BDRs plus a BDR Manager. This is a founding team opportunity: you'll help define how the function runs, not…
Added 21 hours ago
Financial Services Representative
CIBC
Vaudreuil-Dorion, QC
Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 1 day ago
Financial Service Representative - LendDirect Office 1561
Jobbe
Halifax, NS
$17.5 to $23.5 CAD / hour
Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
Financial Service Representative - LendDirect Office 1561
Jobbe
Halifax, NS
$17.5 to $23.5 CAD / hour
Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 1 day ago
Senior Strategic Sales Development Representative
Open Text Corporation
Waterloo, ON
Other
…you have a strong understanding of B2B lead generation and business…
Added 1 day ago
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 6 days ago
Sales Development Representative (SDR)
Abacum
Remote, Canada
Full-time · Remote
…an experienced Business Development Representative (BDR) to join our growing go-to-market team in Toronto to help us grow and succeed in connecting with prospective customers. We need…
Added 5 days ago
Business Development Representative
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Toronto, ON
…data, design, technology, marketing and product. Our team of Business Development Representatives are responsible for supporting the growth of BrainStation’s products in-person in Toronto…
Added 3 days ago
Universal Banker I
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Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As a Financial Services…
Added 4 days ago
Trading Enablement Specialist
BMO
Toronto, ON · FCP
Full-time
Creates innovative business development strategies, including collaborating with other BMO partners to grow the business.
Added 5 days ago
Sales Development Representative
YuJa Inc.
Toronto, ON · North York, Ontario
Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 3 days ago
Customer Service Representative
iA Financial Group
Montreal, QC · Quebec, QC
Full-time
As a Customer Service Representative, you will play a key role in supporting our policyholders and business partners, all within a non-sales environment with no solicitation required.
Added 6 days ago
Financial Services Representative - Sept-Iles
CIBC
Sept-Îles, QC · Sept-IIes-Brochu & Napoleon
Full-time
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Added 6 days ago
Financial Services Representative - Universal Banker - Beaconsfield, QC
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Beaconsfield, QC · Saint-Louis, QC
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As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients' lives. As a Financial Services…
Added 6 days ago
Financial Services Representative - Val d'Or
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Val-d'Or, QC
Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 6 days ago
Financial Services Representative II
CIBC
Stratford, ON · Woodstock, ON
Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 4 days ago
Financial Services Representative II
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Full-time
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Added 3 months ago
Business Development Manager
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Montreal, QC
Other
Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified…
Added 3 months ago
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Vancouver, BC
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As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 3 months ago
Business Development Manager
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Toronto, ON · Greater Toronto Area, ON
Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 3 months ago
Business Development Manager
Mackenzie Financial Corporation
Calgary, AB
Other
As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 3 months ago
Business Development Manager
Mackenzie Financial Corporation
Vancouver, BC
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As a Business Development Manager, you will be a key driver of sales success and advisor engagement across Canada. Your ambition, communication skills, and proactive mindset will help you…
Added 2 days ago
Advisor Internship Program (AIP) (Victoria/Kelowna)
Raymond James
Kelowna, BC · Victoria, BC
Full-time
…The Raymond James AIP is a comprehensive and demanding career development training program designed to provide an opportunity for individuals who have been in the financial services…
Added 2 days ago
Advisor Internship Program (AIP) (Toronto/Waterloo/Ottawa)
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Full-time
…The Raymond James AIP is a comprehensive and demanding career development training program designed to provide an opportunity for individuals who have been in the financial services…

iA Financial Group

Customer Service Representative

Montreal, QC, Canada
Quebec, QC, Canada

Job type: Full-time
Apply by: Sep 25, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Job Description

Build the Future With Us

Are you passionate about customer service and looking to grow your career with a company that puts people first?

As a Customer Service Representative, you will play a key role in supporting our policyholders and business partners, all within a non-sales environment with no solicitation required.

This is an excellent opportunity to put your interpersonal skills and customer service expertise to work in a supportive, collaborative workplace focused on continuous improvement.

What You Will Accomplish With Us

As a Customer Service Representative, you will be at the heart of our mission. Your key responsibilities will include:

Responding to incoming calls and emails from customers and business partners (approximately 90% of interactions)
Conducting outbound follow-up calls as needed (approximately 10% of interactions)
Explaining processes, providing information, and documenting files following customer interactions
Updating personal information and documenting new claims requests
Managing more complex or unique cases and ensuring follow-ups are completed within established timelines
Contributing to service objectives by meeting performance indicators and following established procedures
Actively participating in daily team meetings and contributing ideas to support continuous improvement

What Could Help You Succeed in This Role

We are looking for someone who:

Has experience in customer service
Demonstrates strong teamwork skills with a positive and collaborative attitude
Stands out for their interpersonal abilities and capacity to perform well under pressure
Is comfortable using computer systems and various software applications
Has an advanced level of French, as the role requires daily verbal and written communication with French-speaking clients and business partners to provide product information, follow up on requests, and process transactions
Has an advanced level of English, as the role requires daily verbal and written communication with English-speaking clients and business partners to provide product information, follow up on requests, and process transactions

Why You'll Love Working With Us

A work environment that values learning, collaboration, and professional development
A healthy, safe, equitable, and inclusive workplace where everyone is encouraged to grow and contribute
Stable employment in a permanent, full-time position
Competitive benefits, including group insurance, a retirement savings program, ongoing training, and career growth opportunities
A caring and engaged team that fosters a respectful and motivating work environment

Apply Today and Take the Next Step in Your Career

Your talent matters here.

Not sure if you meet every requirement?

At iA, we believe in potential and value diverse experiences. If this opportunity interests you, we encourage you to apply. Your next career move may be with us, and we look forward to getting to know you.

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

iA Financial Group

Posting End Date

2026-09-25

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

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More about this job

Responsibilities

The representative will manage incoming calls and emails from policyholders and business partners while documenting files and updating personal information. They will also handle complex cases and contribute to team objectives through active participation in meetings.

Requirements

Candidates must possess strong interpersonal and teamwork skills with the ability to work under pressure. Proficiency in both English and French is required for daily communication with clients.

Skills

Customer service
Interpersonal skills
Teamwork
Communication
Problem solving
Computer literacy
Software proficiency
Documentation
Time management
Conflict resolution
Bilingualism
French
English

Benefits

Group insurance
Retirement savings program
Ongoing training
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Insurance
Financial Services
Policyholders
Claims
Data Entry
Documentation
Bilingual
Communication
Teamwork
Software Applications
Professional Development
Inclusion
Wealth Management
Savings

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