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Added 17 hours ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…with AWS Glue, Amazon Data Firehose, AWS Database Migration Service (AWS DMS), Amazon ECS on AWS Fargate, Amazon ECR, Amazon S3, Amazon CloudFront, AWS WAF, EC2 Auto Scaling, and related…
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Independent Subcontractor - Calgary, AB
Alpine Recruitment and Talent Attraction
Calgary, AB
Maintain contact with Operations/ Site Manager if there are any issues, notes, or necessary information to relay
Added 1 day ago
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Heavy Duty Technician - Fort McMurray Rotation
Wajax
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- Full-time
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear &…
Added 1 day ago
BR
Senior Cloud Engineer (AWS)
BITS Recruiting
Toronto, ON
- Contract
Containers and Compute: Strong experience with Docker, Amazon ECS on AWS Fargate, Amazon ECR, and EC2 Auto Scaling, including service configuration, load balancing, scaling, health checks,…
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…with AWS Glue, Amazon Data Firehose, AWS Database Migration Service (AWS DMS), Amazon ECS on AWS Fargate, Amazon ECR, Amazon S3, Amazon CloudFront, AWS WAF, EC2 Auto Scaling, and related…
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…with AWS Glue, Amazon Data Firehose, AWS Database Migration Service (AWS DMS), Amazon ECS on AWS Fargate, Amazon ECR, Amazon S3, Amazon CloudFront, AWS WAF, EC2 Auto Scaling, and related…
Added 1 day ago
SM
RQ00813 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…with AWS Glue, Amazon Data Firehose, AWS Database Migration Service (AWS DMS), Amazon ECS on AWS Fargate, Amazon ECR, Amazon S3, Amazon CloudFront, AWS WAF, EC2 Auto Scaling, and related…
Added 1 day ago
S
Automotive Sales Specialist (Quebec and Atlanta Canada)
SureWerx
Montreal, QC
- Full-time
…partners throughout Quebec. Reporting to the Regional Sales Manager and receiving program direction from the Business Unit Leader, Auto Aftermarket & Heavy-Duty Truck, this position is…
Added 1 day ago
S
Automotive Sales Specialist (GTA / Southern Ontario)
SureWerx
Toronto, ON
- Full-time
…the GTA and Southern Ontario. Reporting to the Regional Sales Manager and receiving program direction from the Business Unit Leader, Auto Aftermarket & Heavy-Duty Truck, this position is…
Added 1 day ago
S
Automotive Sales Specialist (Manitoba and Northern Ontario)
SureWerx
Winnipeg, MB
- Full-time
…Manitoba and Northern Ontario. Reporting to the Regional Sales Manager and receiving program direction from the Business Unit Leader, Auto Aftermarket & Heavy-Duty Truck, this position is…
Added 1 day ago
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New Car Sales Manager (Brampton North Nissan)
Performance Auto Group
Brampton, ON
- Full-time
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Added 1 day ago
Sr. Manager, Market Operations
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The Sr. Manager, Market Operations is the market end-to-end operational leader responsible for building, operating, and scaling Gatik’s market presence in an assigned region. Reporting…
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Service Attendant - Toyota On Regent
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Winnipeg, MB
The Jim Pattison Auto Group is seeking a dependable, well-organized, and high-energy Service Attendant to join our Jim Pattison Toyota On Regent dealership. As a supporting role within our…
Added 1 day ago
IF
Dealer Services Consultant (Located in Regina)
iA Financial Group
Saskatoon, SK
- Full-time
iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de…
Added 1 day ago
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Ship Maintenance Team Lead
Thales
Halifax, NS
- Full-time
The Ship Maintenance Team Lead (SMTL) supports the Ship Maintenance Team Manager (SMTM) to ensure safe, compliant, on-time waterfront maintenance execution and is the main point of contact…
Added 1 day ago
UH
Supervisor, Facilities Management
University Health Network
Toronto, ON
- Full-time
Department: FM-PRO (Facilities Management – Planning, Redevelopment & Operations)
Added 1 day ago
SC
Central Administration Clerk
Sydney Credit Union
Sydney, NS
- Full-time
…processing. The Central Administration Clerk supports branch operations by providing timely and efficient back-office services, allowing frontline staff to focus on member service and…
Added 1 day ago
UH
Clinical Research Supervisor
University Health Network
Toronto, ON
- Full-time
…this leadership role provides oversight of clinical research operations, patient-facing workflows, proposal governance, data infrastructure, and stakeholder engagement activities that…
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HH
National Transportation Manager
Home Hardware Stores Limited
St. Jacobs, ON
- Full-time
Our National Transportation Manager is responsible for leading the organization’s transportation, fleet, and compliance programs to ensure safe, efficient, and cost-effective operations…
Added 1 day ago
IF
Manager, Business Operations - Alberta
iA Financial Group
Calgary, AB · AB
- Full-time
The Manager, Business Operations is responsible for leading and overseeing regional operations by providing leadership and direction to New Business, Policy Service and Office Coordination…
Added 1 day ago
4A
General Manager
401 Auto
Pembroke, ON
- Full-time
We’re seeking a strategic, results-driven Automotive General Manager to take the wheel and lead our dealership to the next level of success. In this high-impact leadership role, you’ll…
Added 1 day ago
GC
Project Manager (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
The Granite Club is looking for a full-time Project Manager, Capital Projects who will be responsible for managing and delivering assigned Aspiration Capital projects at the Granite Club…
Added 1 day ago
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Senior DevOps Engineer
BuzzClan
Toronto, ON
- Contract
…including AWS Glue, Amazon Data Firehose, AWS Database Migration Service (DMS), Amazon ECS on AWS Fargate, Amazon ECR, Amazon S3, Amazon CloudFront, AWS WAF, and EC2 Auto Scaling…
Added 1 day ago
DA
Automotive Parts Manager
Davis Auto Group
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- Full-time
Davis Ford in Pincher Creek (formerly Castle Ford) is proud to be the newest member of the Davis Auto Group family! As we continue to grow, we are seeking a Parts Manager to lead and shape…
Added 1 day ago
Service Appointment Coordinator - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
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iA Financial Group

Manager, Business Operations - Alberta

Calgary, AB, Canada
AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 10+ years of experience in the insurance industry, with strong knowledge of life insurance products, terminology, and administration systems
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

PPI company overview:

PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

Manager, Business Operations - Alberta

The Manager, Business Operations is responsible for leading and overseeing regional operations by providing leadership and direction to New Business, Policy Service and Office Coordination employees located across the region. The Manager is accountable for building a cohesive provincial team; acting as a change agent by leading teams through evolving business priorities, processes and operational changes; and planning and maintaining work systems, procedures and policies that enable strong employee performance, consistent service delivery and an effective advisor experience. The role also identifies and advances opportunities to improve operational efficiency, accuracy and service delivery across the province.

This role requires regular travel and a visible presence across regional offices. The incumbent is expected to travel regularly within the region and, when required, outside the region to support operational priorities, employee needs, business requirements, leadership engagement, and local office activities.

Responsibilities:

Effectively plan and allocate employees and resources to ensure workflow meets productivity, departmental and quality goals, while maintaining PPI’s service standards.
Provide on-going business leadership including workflow management, recruiting, performance reviews, vacation scheduling and attendance tracking.
Coach, mentor and develop employees through regular one-on-one meetings, needs assessments, timely feedback, training and career development planning.
Foster and promote a collaborative, high-performing team culture that encourages knowledge sharing, consistency, and support to enable each employee and department to succeed.
Identify, recommend, implement, and maintain appropriate controls and feedback mechanisms to monitor performance/service, identify opportunities, and support continuous improvement.
Provide leadership on complex or escalated cases, ensuring timely resolution and alignment with operational and risk guidelines.
Drive consistency in application of processes and service standards across regions in collaboration with national operations leaders.
Partner closely with Sales leadership to strengthen collaboration, address advisor-related concerns, and align on priorities and service expectations
Lead change initiatives and support teams through evolving processes and operational updates.
Provide regular reporting and insights on workload, service levels, and team performance to support data-driven decision making.
Conduct monthly audits of operations team members to ensure processes are followed and standards are met.
Proactively participate in operational meetings, both nationally and locally.
Identify and implement opportunities for process improvements to enhance efficiency, accuracy, and service delivery.
Lead and engage the office and employees in actions that encourage, reflect and align with PPI’s ESG (Environmental, Social and Governance) commitments to our advisors, their clients and our employees.
Travel required both within the region and nationally Special projects as identified and assigned.

Education, Experience and Skills:

10+ years of experience in the insurance industry, with strong knowledge of life insurance products, terminology, and administration systems

Proven people leadership experience, including hiring, coaching, performance management, and team development

Strong understanding of insurance distribution and the marketing/sales environment, combined with proven results-oriented leadership, in high-volume, service-driven environments

Proven ability to embrace and promote a positive approach to change while leading teams through evolving processes, priorities, and operational updates.

Excellent organizational and time management skills, with the ability to manage competing priorities, tight deadlines, and coordinate team deliverables

Strong communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and foster a collaborative team culture

Effective problem-solving and critical thinking abilities, with a capacity to see both detailed issues and broader business impacts

High level of professionalism, discretion, and integrity, including the ability to handle sensitive and confidential information

Adaptable self-starter who thrives in dynamic, evolving environments and can adjust priorities as needed

Advanced proficiency in Microsoft Office tools, with the ability to support reporting, data analysis, and operational efficiency

Industry designations (e.g., ALMI, FLMI, ACS) considered an asset

We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.

Location(s)

Calgary / 205 Quarry Park Boulevard SE

Other Possible Location(s)

Edmonton, 5241 Calgary Trail NW

Company

PPI Management Inc.

Posting End Date

2026-11-27

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Apply About employer

More about this job

Responsibilities

The Manager of Business Operations is responsible for leading regional operations, overseeing staff, and ensuring consistent service delivery across the province. They will drive operational efficiency, manage workflow, and foster a collaborative team culture while supporting sales leadership and ESG initiatives.

Requirements

Candidates must have 10+ years of experience in the insurance industry with a strong background in life insurance products and administration. Proven leadership experience in hiring, coaching, and managing high-volume, service-driven teams is essential.

Skills

Insurance industry knowledge
People leadership
Workflow management
Performance management
Coaching
Mentoring
Change management
Strategic planning
Data analysis
Communication skills
Problem-solving
Time management
Stakeholder management
Operational efficiency
Risk management
Microsoft Office

Benefits

Inclusive work environment
Professional development opportunities
Career growth opportunities
Collaborative culture

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Business Operations
Life Insurance
Leadership
Workflow Management
Performance Reviews
Change Management
ESG
Auditing
Data Analysis
Reporting
Stakeholder Engagement
Risk Guidelines
Administration Systems
ALMI
FLMI
ACS
Microsoft Office
Regional Management
Team Development
Recruiting
Operational Efficiency
Service Delivery
Financial Services
Strategic Planning

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