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Added 14 mins ago
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Senior Manager, Credit Risk Learning
BMO
Toronto, ON · FCP
- Full-time
Use assessment, learner, stakeholder and program evidence to improve learning solutions and inform future investment priorities.
Added 14 mins ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
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Added 14 mins ago
VC
Practice Manager - Amherst Veterinary Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 29 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 29 mins ago
IS
Trade Compliance Manager
Iridian Spectral Technologies
Ottawa, ON
- Full-time
The Trade Compliance Manager will lead the Iridian Spectral Technologies compliance program and will be the main point of contact for the company’s Controlled Goods Program (CGP). In…
Added 29 mins ago
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Calgary, AB · HIVE, Calgary, AB
- Full-time
The Property Manager manages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established…
Added 29 mins ago
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Credit Adjudicator
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- Full-time
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile…
Added 29 mins ago
GE
PCI Quality Assurance Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
…requirements. You will work closely with IT, Security, Product, Finance, and external audit teams to identify non-compliance areas, manage remediation plans, and safeguard sensitive…
Added 29 mins ago
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Branch Manager - Office 1722
LendDirect
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- Full-time
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Added 29 mins ago
L
Financial Service Representative - LendDirect Office 1694
LendDirect
Calgary, AB
- Full-time
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Added 43 mins ago
VC
Practice Manager - Vancouver South Animal Hospital
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Vancouver, BC
- Full-time
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Added 44 mins ago
AC
Regional Service Agent
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AB · Edmonton, AB
- Full-time
Good Office program (receive up to 400$ back after purchasing office equipment)
Added 44 mins ago
CL
Customer Processing Representative (Bilingual)
Canada Life
Montreal, QC
- Full-time
Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered…
Added 44 mins ago
S
Senior Commercial Advisor
SYSTRA
Toronto, ON
- Full-time
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Added 44 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 44 mins ago
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Added 44 mins ago
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…the data governance framework. This role reports to a Senior Manager, Data Governance, and will be part of a team that focuses on operational effectiveness, maximizing data value and…
Added 44 mins ago
AF
Financial Service Representative - LendDirect Office 1694
Attain Finance
Calgary, AB
- Full-time
“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Branch Manager where I focused on building relationships and developing others in my store to help…
Added 44 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
“In 2015 I joined the company as an Assistant Manager. One year later I was promoted to Store Manager where I focused on building relationships and developing others in my store to help…
Added 44 mins ago
UH
Lead, Workday Compensation
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 44 mins ago
UH
Compensation Specialist
University Health Network
Toronto, ON
- Full-time
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Added 44 mins ago
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Toronto, ON
Collaborate with Business HR and stakeholders to establish learning objectives, program goals, and success measures.
Added 44 mins ago
Sales Support Specialist - Scotia Financial Planning
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Provide support to the Manager, Sales Support:
Added 59 mins ago
B
Senior Manager, Credit Risk Learning
BMO
Toronto, ON
- Full-time
Use assessment, learner, stakeholder and program evidence to improve learning solutions and inform future investment priorities.
Added 59 mins ago
S
Senior Manager, Non-Financial Risk and Operational Risk Oversight, Control & Support Functions
Scotiabank
Toronto, ON
- Full-time
The Senior Manager, Non-Financial Risk and Operational Risk Oversight will contribute to the overall success of Global Risk Management Corporate & Support Function (CSF) NonFinancial Risk…

iA Financial Group

Manager, IT Service Delivery – Group Savings and Retirement

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 24, 2026
Experience: Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

Build the future with us

Are you passionate about digital transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future? As a Manager, IT Service Delivery – Group Savings and Retirement, you will play a key role in advancing the technology solutions that support the growth, digital experience and transformation of Group Savings and Retirement.

Reporting to the Director, IT Service Delivery – Group Savings and Retirement and Special Markets, you will be responsible for a portfolio of strategic assets and initiatives. You will lead more than a dozen internal employees and over 50 consultants organized into squads, while helping build multidisciplinary, autonomous and accountable teams.

This role is a great opportunity to showcase your skills and reach your full potential within a caring and trusted organization. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Manager, IT Service Delivery, you will be at the heart of our mission. Your main responsibilities will include:

Define the sector’s priorities and contribute to its vision, while building and mobilizing high-performing teams that foster autonomy, accountability, collaboration and continuous learning.
Attract, onboard and develop talent, manage performance and plan for succession.
Be accountable for the delivery of initiatives and the performance of the sector’s assets, including their evolution, stability, security and sustainability, while meeting cost, quality and timeline commitments.
Define and execute technology roadmaps, establish capacity plans and prioritize initiatives based on value, risks, costs, required skills and dependencies.
Ensure operational performance, resilience and service continuity, while driving the reduction of technical debt and obsolescence risks and contributing to the simplification of the technology ecosystem.
Evolve delivery practices and models to improve quality, predictability, speed of execution and the value generated by multidisciplinary teams.
Act as a strategic partner to the business sectors you support and ensure alignment between business priorities, technology strategies and enterprise architecture.
Contribute to strategic planning, portfolio management and governance forums, while ensuring that investments deliver the expected value.
Oversee portfolio budget planning and monitoring, and manage the contribution, capacity and performance of external vendors and partners.
Ensure compliance with governance frameworks, standards and security requirements, while integrating cybersecurity, data protection and technology risk management into decision-making.
Responsibly integrate artificial intelligence and automation, experiment with new delivery approaches and turn promising ideas into tangible results.

What could accelerate your success in this role

We are looking for someone who:

Is recognized for their strategic and engaging leadership, ability to build high-performing teams and ability to influence without formal authority.
Stands out for their ability to turn complex priorities into concrete results and engage teams through change to ensure sustainable adoption.
Demonstrates a strong ability to influence business partners, technology leaders, vendors and executive stakeholders.
Demonstrates excellent judgment when balancing value, delivery capacity, risks, costs and operational stability.
Demonstrates a high degree of autonomy and accountability, as well as the ability to simplify complex issues and tailor communications to different audiences.
Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role.
Has solid experience in digital solution delivery, portfolio management, product management or the management of strategic IT assets.
Holds a bachelor’s degree in a relevant field or an equivalent combination of education and experience.
Has a modern perspective on delivery models, a strong sense of curiosity and a genuine interest in artificial intelligence and automation.
Experience in group savings and retirement or the financial services industry is considered an asset.
Experience with digital platforms related to sales, customer experience, human resources or corporate services is considered an asset.
Knowledge of Agile, SAFe and Lean approaches, product management, SaaS solutions, cloud environments, and DevOps and DevSecOps practices is considered an asset.
Has advanced proficiency in both French and English, spoken and written, as the person in this role will need to collaborate with unilingual English-speaking colleagues and external vendors and participate in management committees conducted in English.

Why you’ll love working with us

A work environment where learning and development come together with a collective pursuit of excellence;
Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while supporting the organization’s growth;
A healthy, safe, equitable and inclusive workplace where everyone can freely express and develop their potential;
The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.

Competitive benefits

Flexible group insurance
Competitive pension plan
Employee share purchase plan
Vacation, wellness and personal development days
Telemedicine
Employee and Family Assistance Program
Ergonomic office furniture program
Performance bonus
Discounts on iA products
And much more!

Apply now and take the lead in your career, where your talent truly matters!

Hesitating to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply. You may have a place with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

iA Financial Group

Posting End Date

2026-11-24

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

Lead internal employees and consultants in delivering strategic IT initiatives and managing technology assets, including their evolution, stability, security, sustainability, and operational performance. Set technology roadmaps and priorities, manage budgets and vendors, align delivery with business strategy, and improve team practices, resilience, and value realization.

Requirements

Requires more than 10 years of combined IT, solution delivery, and leadership experience, including at least 5 years in management, plus experience in digital delivery, portfolio or product management, or strategic IT asset management. A relevant bachelor’s degree or equivalent experience is required, along with advanced spoken and written French and English; experience in financial services and knowledge of Agile, SAFe, Lean, SaaS, cloud, DevOps, or DevSecOps are assets.

Skills

Strategic Leadership
Team Building
IT Service Delivery
Portfolio Management
Digital Solution Delivery
Technology Roadmapping
Product Management
Agile
SAFe
Lean
SaaS
Cloud Environments
DevOps
DevSecOps
Cybersecurity
Artificial Intelligence and Automation

Benefits

Competitive Benefits
Flexible Group Insurance
Competitive Pension Plan
Employee Share Purchase Plan
Vacation Days
Wellness Days
Personal Development Days
Telemedicine
Employee and Family Assistance Program
Ergonomic Office Furniture Program
Performance Bonus
Discounts on Company Products

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Digital Transformation
Group Savings and Retirement
Strategic IT Assets
Technology Roadmaps
Portfolio Management
Product Management
Digital Solution Delivery
Agile
SAFe
Lean
SaaS
Cloud Environments
DevOps
DevSecOps
Cybersecurity
Data Protection
Technology Risk Management
Artificial Intelligence
Automation
Technical Debt
Service Continuity
Operational Resilience
Vendor Management
Capacity Planning
Financial Services
Multidisciplinary Teams
Governance
French
English

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