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Client Service Assistant, BMO Nesbitt Burns (12-month contract)
BMO
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- Full-time
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Investment Associate
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Calgary, AB · CALG
- Full-time
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Associate Manager - Customer Service North America
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Manager, Finance Systems Business Analysis
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Talent Acquisition Operations Associate
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Assistant Manager, Yardi Implementation, Finance Operations Advisory
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iA Financial Group

Manager, M365 and End-User Software

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Experience: Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Build the future with us

Are you passionate about digital transformation and eager to contribute to the purpose of an organization committed to helping its clients feel confident and secure about their future?

As a Manager, M365 and End-User Software, you will play a key role in advancing the solutions that support the growth, digital experience and transformation of iA Financial Group and its subsidiaries.

Reporting to the Director, Digital Services, you will be responsible for a team of approximately 15 employees who manage Microsoft M365 solutions, including Teams, Copilot, SharePoint, Word, Excel and PowerPoint, as well as other software designed to enhance productivity across the organization.

This position is an excellent opportunity to showcase your leadership, technological expertise and ability to turn ideas into tangible results within a caring and trusted organization. Here, people, their development and the practical use of technology are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you will accomplish with us

As a Manager, M365 and End-User Software, you will be at the heart of our mission. Here are your main responsibilities:

Mobilize and develop a high-performing team by fostering autonomy, accountability, collaboration and continuous learning.
Lead the organization-wide adoption of M365 tools and Copilot by providing training and support to users to promote effective use and maximize their value.
Oversee talent development, performance management and succession planning for the team.
Be accountable for the delivery and transition to operations of new solutions, as well as the performance of the assets and software under management, including their evolution, stability, security, sustainability and adoption.
Take ownership of the execution of the roadmaps under your responsibility, with the support of the department’s Project Managers and Scrum Masters, ensuring effective management of capacity, risks, costs and dependencies.
Lead the continuous optimization of team practices to significantly improve quality, predictability, speed of execution, value creation and support for the solutions under management.
Support the Director, Digital Services, in developing and maintaining strong business relationships with Microsoft and software vendors associated with the solutions under management.
In collaboration with the department’s Product Managers, act as a strategic partner to the business areas you support across the organization and ensure alignment between business priorities, technology strategies and enterprise architecture.
Contribute to strategic planning, portfolio management and governance forums by supporting decision-making through relevant indicators.
Integrate artificial intelligence into the team’s delivery and operational activities.
Anticipate trends, challenge the status quo and turn promising ideas into tangible results.

What could accelerate your success in this role

We are looking for someone who:

Is recognized for their strategic leadership and ability to build, engage and develop high-performing teams.
Stands out for their ability to influence without formal authority and build strong partnerships with other business areas, technology leaders and executive stakeholders.
Demonstrates a strong ability to translate multiple priorities into clear visions and direction, balance risks, costs and delivery capacity, and generate tangible, measurable results.
Is recognized for their modern vision of delivering solutions that enhance digital productivity, as well as their strong interest in artificial intelligence, automation and innovative approaches.
Has more than 10 years of experience combining information technology, solution delivery and leadership, including at least 5 years in a management role.
Holds a bachelor’s degree in computer science or another relevant field of study at an equivalent or higher level.
Has an advanced level of proficiency in French.
Has an advanced level of proficiency in English, as the person in this role will be required to collaborate daily, both verbally and in writing, with English-speaking partners, teams and stakeholders located across Canada and internationally.

Why you’ll love working with us

A work environment where learning and personal development come together with a shared pursuit of excellence.
Artificial intelligence is in everyone’s hands, helping you increase your personal effectiveness while supporting the organization’s growth.
A healthy, safe, equitable and inclusive environment where everyone has the opportunity to reach their full potential and grow.
The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.

Competitive benefits

Flexible group insurance
Competitive pension plan
Employee share purchase plan
Vacation, wellness and personal development days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!

Apply now and take charge of your career, where your talent truly matters!

Hesitant to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. Your place may be with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

iA Financial Group

Posting End Date

2026-12-04

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

You will lead a team of approximately 15 employees to manage and optimize Microsoft M365 solutions and end-user software across the organization. This role involves driving digital transformation, overseeing talent development, and ensuring the stability, security, and adoption of technological assets.

Requirements

The ideal candidate possesses over 10 years of experience in information technology, solution delivery, and leadership, with at least 5 years in a management role. A bachelor's degree in computer science or a relevant field is required, along with advanced proficiency in both English and French.

Skills

Strategic leadership
Team management
Microsoft 365
Digital transformation
Artificial intelligence
Performance management
Succession planning
Solution delivery
Stakeholder management
Project management
Change management
Automation
Governance
Portfolio management
Technical architecture

Benefits

Flexible group insurance
Competitive pension plan
Employee share purchase plan
Vacation, wellness and personal development days
Telemedicine
Employee and family assistance program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Teams
Copilot
SharePoint
Digital transformation
Leadership
Artificial intelligence
Automation
Project management
Scrum Master
Product management
Governance
Portfolio management
Information technology
Solution delivery
Performance management
Succession planning
Enterprise architecture
Software vendors
Change management
Cloud services
Productivity software
Strategic planning
Risk management
Cost management
Dependency management
Operational excellence
User support
Training

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