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Added 3 mins ago
C
Sr.Financial Advisor - CIRO-MFD/AMF
CIBC
Penticton, BC
- Full-time
…comprehensive financial plans and providing exceptional client service. As a Senior Financial Advisor in the Imperial Service Team, you’ll expertly deliver on CIBC’s Imperial Service…
Added 48 mins ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 48 mins ago
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Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and…
Added 48 mins ago
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Insurance Advisor
BCAA
Kelowna, BC
- Full-time
Becoming an Insurance Advisor puts you on the path towards a fulfilling career as a Senior Insurance Advisor within only 12 months. Your passion to deliver signature customer experiences…
Added 1 hour ago
SS
Sales Advisor
Sienna Senior Living
Whitby, ON
- Full-time
Excellent customer service skills and knowledge and be able to teach others.
Added 1 hour ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
The Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue…
Added 1 hour ago
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Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Senior Delivery Consultant to lead end-to-end client engagements and deliver exceptional Professional Services throughout the customer journey and product enablement…
Added 2 hours ago
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Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…secured, manage risks effectively, and deliver exceptional service to our internal stakeholders, customers and vendors. Key success factors for this role include effective contract…
Added 2 hours ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 2 hours ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
…where AI can improve outcomes and efficiency as related to advisor experience, dealer processes, compliance needs, and other wealth…
Added 2 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the…
Added 2 hours ago
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Senior Manager
Visa
Toronto, ON
- Full-time
Serve as a senior operational and technical advisor for Sponsor Banks and their fintech portfolios
Added 3 hours ago
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Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…strategic leadership with direct involvement in key deals, customer relationships, and team…
Added 3 hours ago
C
Sr. Financial Advisor CIRO-ID (Urban)
CIBC
Toronto, ON
- Full-time
As a member of the Imperial Service Team, you’ll manage and grow a dedicated client portfolio through key relationship management, creating comprehensive financial plans and providing…
Added 3 hours ago
C
People Change Management & Communications Co-op
CIBC
Toronto, ON
- Full-time
Strategic Consulting - You will act as a trusted advisor to senior leaders, providing insights and recommendations on how to manage the people side of change. You will synthesize complex…
Added 3 hours ago
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Regional Vice President, Personal Banking, Toronto East & Pickering
BMO
Toronto, ON
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
Added 3 hours ago
ScotiaMcLeod Senior Associate
Scotiabank
Montreal, QC
As a Senior Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 3 hours ago
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Senior Engagement Manager
EXL
Canada
- Full-time
Build trusted relationships with client executives and senior business, data, digital, operations, engineering, supply chain, and technology leaders.
Added 3 hours ago
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Regional Vice President, Personal Banking, Durham
BMO
Whitby, ON
- Full-time
Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the…
Added 4 hours ago
CM
Senior Advisor, Zero Emissions
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $91,840 to $137,760 CAD / year
- Full-time
The Senior Advisor, Zero Emissions is responsible for analyzing energy and other technology or operational attributes to support decision-making and business transformation to support the…
Added 4 hours ago
BC
Sr. Asset Management Cost Analyst
British Columbia Rapid Transit Company
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
Acts as the senior financial advisor to Maintenance leadership on asset lifecycle costs, maintenance investment decisions, long-term affordability and financial implications of operational…
Added 4 hours ago
AW
Data Analyst III
Agilus Work Solutions
Calgary, AB
- Contract
As a Senior Advisor Analytics, you are a highly skilled professional responsible for translating operational and financial data into insights that directly influence pipeline performance,…
Added 4 hours ago
Senior ServiceNow Specialist
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior ServiceNow Specialist. You will be responsible for the…
Added 5 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
…consignment and sales volume and (2) drive revenue expansion through service penetration. This will be achieved by demonstrating to the client that OPENLANE is meeting and exceeding the…
Added 5 hours ago
Director, Client Enablement
Questrade Financial Group
Toronto, ON
Overseeing departmental resource allocation, budgets, and business case evaluations, serving as a trusted advisor to senior leadership on service innovation and operational efficiency.

iA Financial Group

Senior IT Technician, Privileged IT Access Service

Vancouver, BC, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you passionate about technology and looking to grow in an environment where speed, reliability and service quality are essential?

As a Senior IT Technician, Privileged IT Access Service, you will play a key role in providing advanced, personalized and confidential technology support to a targeted group of users operating in critical and strategic environments.

You will proactively provide users with hands-on support, both remotely and on-site, while acting as a trusted technology advisor to maximize their productivity and peace of mind, as well as the security and continuity of their operations.

What you will accomplish with us

Handle requests received through the dedicated phone line and quickly provide appropriate technical solutions.
Support users in adopting and making optimal use of IT tools, including during onboarding.
Provide support in offices, at events, in IT areas or at any other location as required.
Collaborate with infrastructure, security and application teams to accelerate incident resolution.
Act as the primary point of contact, provide personalized follow-up and document interventions.
Serve as a technical resource for colleagues and contribute to knowledge sharing.
Recommend improvements to processes, ways of working and the user experience.
Coordinate with related teams on complex or high-priority requests.

What could accelerate your success in this role

We are looking for someone who:

Has a minimum of five years of relevant experience in information technology.
Has advanced experience in Level 2 or Level 3 troubleshooting, access management, IT security and equipment configuration.
Is recognized for their expertise in Windows, macOS, iOS and Android environments, as well as Microsoft 365, Teams and SharePoint.
Has a strong command of the analytical processes required to resolve complex, new or unprecedented situations.
Is able to positively influence the effectiveness of their team and related teams.
Demonstrates excellent interpersonal skills and communicates with tact, diplomacy and professionalism.
Delivers exceptional service through an empathetic, discreet, proactive and solution-oriented approach.
Is able to manage urgent or critical situations with diligence, composure and professionalism.
Demonstrates autonomy, teamwork, technological curiosity and a commitment to continuous learning.
Has an advanced level of proficiency in both French and English, as the person in this role will be required to interact daily, both verbally and in writing, with unilingual English-speaking clients.
Has significant customer service experience, particularly in high-touch or strategic support environments.

Assets

Hands-on technical support experience in the financial sector, including financial markets and trading environments, with experience using Bloomberg and other specialized platforms.
Experience providing support for both corporate and personal devices, based on the applicable service level.
Experience providing support in private residences or while travelling within Canada or internationally.
Experience with proactive equipment maintenance and accelerated equipment replacement.
Experience providing personalized support aimed at ensuring business continuity and minimizing disruptions.

Working conditions

Planned schedule for 2026: Monday to Friday, from 7:30 a.m. to 3:30 p.m. Eastern Time or from 8:00 a.m. to 4:00 p.m., with a rotating one-week on-call period from Monday to Friday, from 4:00 p.m. to 8:00 p.m., with compensation.
Planned transition to a 24/7 rotating service model starting in 2027.
A valid driver’s licence and access to a vehicle are required.
Travel within Canada or internationally may be required.
Hybrid position, with in-office presence based on operational needs.
Two days of remote work permitted and three days in the office.
Flexibility is required to respond to urgent or critical situations.

Apply now and take charge of your career, where your talent truly matters!

Hesitant to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. Your place may be with us, and we want to get to know you!

The typical hiring range for this position is between $66 862 and $96 093; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Quebec / 1080, Grande Allee WestVancouver / 988 Broadway WestToronto / 26 Wellington Street East

Company

iA Financial Group

Posting End Date

2026-11-18

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

Provide advanced, personalized, and confidential technical support to users in critical environments while acting as a trusted technology advisor. Collaborate with infrastructure and security teams to resolve incidents and ensure the continuity of operations.

Requirements

Requires at least five years of IT experience with advanced troubleshooting skills in Windows, macOS, and mobile environments. Candidates must possess excellent interpersonal skills and the ability to manage urgent situations with professionalism.

Skills

IT support
Privileged access management
Troubleshooting
IT security
Windows
MacOS
iOS
Android
Microsoft 365
Teams
SharePoint
Customer service
Incident resolution
Technical advisory
Business continuity
Communication

Benefits

Continuous learning
Professional development
On-call compensation

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Privileged Access
Level 2 Support
Level 3 Support
IT Security
Windows
MacOS
iOS
Android
Microsoft 365
Teams
SharePoint
Bloomberg
Financial Services
Trading Environments
Business Continuity
Customer Service
Technical Support
Infrastructure
Incident Management
Onboarding
Hardware Configuration
Remote Support
On-site Support
Professionalism
Diplomacy
Autonomy
Continuous Learning

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