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Added 10 mins ago
A
Senior Manager, Quality Assurance Services
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, QA Services, you will have a unique opportunity to lead, manage and coach the Salesforce QA Services team to deliver world class experiences to our team…
Added 10 mins ago
A
Everyday Banking Advisor - Calgary Stephen Avenue
ATB
Calgary, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 10 mins ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
As a trusted advisor and the day-to-day IT partner for plant managers and operations leaders, the BRM drives plant-level IT execution and alignment between business and technology…
Added 40 mins ago
C
Responsable de l'environnement, de la santé et de la sécurité
Celanese
Boucherville, QC
- Full-time
…effective decision-making mechanisms. You will act as a strategic advisor to senior management and governing bodies, ensuring that governance is aligned with strategic objectives, legal…
Added 1 hour ago
RB
Senior Manager, Operational Risk / IT Risk and Compliance
Royal Bank of Canada
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 2 hours ago
AF
Everyday Banking Advisor - Calgary Stephen Avenue
ATB Financial
Calgary, AB
- Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 2 hours ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 2 hours ago
C
AI Strategist
Cognizant
Toronto, ON
- Full-time
Serve as a trusted advisor to executive clients on enterprise AI strategy, governance, operating models, and large-scale AI transformation.
Added 3 hours ago
R
Senior Manager, Operational Risk / IT Risk and Compliance
RBC
Toronto, ON
- Full-time
Senior Manager Operational Risk / IT Risk and Compliance is responsible for supporting the management of Operational Risk and Technology / Cyber Risk supporting the broader Payments…
Added 4 hours ago
FC
Senior DevSecOps Engineer
Fintel Connect
Vancouver, BC
- Full-time
As a Senior DevSecOps Engineer, you will lead the implementation and continuous improvement of cloud security, infrastructure automation, platform reliability, and DevSecOps practices…
Added 4 hours ago
D
Senior Advisor, Management information
Desjardins
Aurora, ON · Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a senior management information advisor, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze…
Added 4 hours ago
CH
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Job Title: Senior Manager PA and DPM contract
Added 4 hours ago
AI
Senior Azure SQL DBA – SQL Server, Performance Tuning & Cloud Database Administration
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
Govern Azure SQL automatic tuning and Database Advisor recommendations, including production safeguards and rollback readiness.
Added 5 hours ago
D
Senior Advisor, Operational risks
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior operational risk advisor, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis…
Added 5 hours ago
M
Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Lead end-to-end contracting activities with key stakeholders across Business Units, Procurement, Vendor Information Security, Legal, Risk, and Vendor Governance, including RFIs (Requests…
Added 5 hours ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 5 hours ago
Director, AI Wealth Enablement
The Canada Life Assurance Company
London, ON · Toronto, ON · ON · Mississauga Ontario, ON
…where AI can improve outcomes and efficiency as related to advisor experience, dealer processes, compliance needs, and other wealth…
Added 5 hours ago
HL
Director, IT - Virtù Hospitality
Harris Leadership Strategies
Winnipeg, MB
- Full-time
Serve as a trusted advisor to senior leadership, delivering insights on technology performance, cybersecurity, risk management, emerging trends, and strategic opportunities.
Added 6 hours ago
C
Vice President, Sales & Marketing
CYBERWELL
ON · Ontario, Canada
- Full-time
…united expert capabilities across proactive defense, offensive security, governance and risk, and technology solutions to support clients in all areas of their cybersecurity…
Added 6 hours ago
A
Senior Manager, People Analytics & HR Technology
Aliaxis
Canada
- Full-time
…will set direction across these teams and serve as a trusted advisor to senior HR and business…
Added 6 hours ago
IG
Senior Manager, People Analytics & HR Technology
IPEX Group
Canada
- Full-time
…will set direction across these teams and serve as a trusted advisor to senior HR and business…
Added 6 hours ago
VD
Conseillère, conseiller – Santé, sécurité et mieux-être
Ville de Pointe-Claire / City of Pointe-Claire
Pointe-Claire, QC
- Full-time
Reporting to the Senior Business Partner - Human Resources, the incumbent of the Advisor – Health, Safety and Wellness position is responsible for providing guidance, coaching and necessary…
Added 7 hours ago
C
Security Architecture Advisor
COFOMO
Quebec, QC
- Full-time
Have written and presented, in the last 5 years, at least 3 executive summaries in information security for senior management.
Added 7 hours ago
SG
Senior HSE Advisor – Fabrication
Steelcon Group of Companies
ON · Ontario, Canada
- Full-time
At Steelcon, safety happens on the shop floor, not behind a desk. We are looking for a Senior HSE Advisor – Fabrication who brings strong HSE knowledge, practical judgment, and a hands-on…
Added 7 hours ago
SG
Senior HSE Advisor – Construction
Steelcon Group of Companies
ON · Ontario, Canada
- Full-time
At Steelcon, safety happens in the field. We are looking for a Senior HSE Advisor – Construction who brings strong HSE knowledge, practical construction experience, and a hands-on approach…

iA Financial Group

Senior IT Technician, Privileged IT Access Service

Vancouver, BC, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you passionate about technology and looking to grow in an environment where speed, reliability and service quality are essential?

As a Senior IT Technician, Privileged IT Access Service, you will play a key role in providing advanced, personalized and confidential technology support to a targeted group of users operating in critical and strategic environments.

You will proactively provide users with hands-on support, both remotely and on-site, while acting as a trusted technology advisor to maximize their productivity and peace of mind, as well as the security and continuity of their operations.

What you will accomplish with us

Handle requests received through the dedicated phone line and quickly provide appropriate technical solutions.
Support users in adopting and making optimal use of IT tools, including during onboarding.
Provide support in offices, at events, in IT areas or at any other location as required.
Collaborate with infrastructure, security and application teams to accelerate incident resolution.
Act as the primary point of contact, provide personalized follow-up and document interventions.
Serve as a technical resource for colleagues and contribute to knowledge sharing.
Recommend improvements to processes, ways of working and the user experience.
Coordinate with related teams on complex or high-priority requests.

What could accelerate your success in this role

We are looking for someone who:

Has a minimum of five years of relevant experience in information technology.
Has advanced experience in Level 2 or Level 3 troubleshooting, access management, IT security and equipment configuration.
Is recognized for their expertise in Windows, macOS, iOS and Android environments, as well as Microsoft 365, Teams and SharePoint.
Has a strong command of the analytical processes required to resolve complex, new or unprecedented situations.
Is able to positively influence the effectiveness of their team and related teams.
Demonstrates excellent interpersonal skills and communicates with tact, diplomacy and professionalism.
Delivers exceptional service through an empathetic, discreet, proactive and solution-oriented approach.
Is able to manage urgent or critical situations with diligence, composure and professionalism.
Demonstrates autonomy, teamwork, technological curiosity and a commitment to continuous learning.
Has an advanced level of proficiency in both French and English, as the person in this role will be required to interact daily, both verbally and in writing, with unilingual English-speaking clients.
Has significant customer service experience, particularly in high-touch or strategic support environments.

Assets

Hands-on technical support experience in the financial sector, including financial markets and trading environments, with experience using Bloomberg and other specialized platforms.
Experience providing support for both corporate and personal devices, based on the applicable service level.
Experience providing support in private residences or while travelling within Canada or internationally.
Experience with proactive equipment maintenance and accelerated equipment replacement.
Experience providing personalized support aimed at ensuring business continuity and minimizing disruptions.

Working conditions

Planned schedule for 2026: Monday to Friday, from 7:30 a.m. to 3:30 p.m. Eastern Time or from 8:00 a.m. to 4:00 p.m., with a rotating one-week on-call period from Monday to Friday, from 4:00 p.m. to 8:00 p.m., with compensation.
Planned transition to a 24/7 rotating service model starting in 2027.
A valid driver’s licence and access to a vehicle are required.
Travel within Canada or internationally may be required.
Hybrid position, with in-office presence based on operational needs.
Two days of remote work permitted and three days in the office.
Flexibility is required to respond to urgent or critical situations.

Apply now and take charge of your career, where your talent truly matters!

Hesitant to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. Your place may be with us, and we want to get to know you!

The typical hiring range for this position is between $66 862 and $96 093; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Quebec / 1080, Grande Allee WestVancouver / 988 Broadway WestToronto / 26 Wellington Street East

Company

iA Financial Group

Posting End Date

2026-11-18

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

Provide advanced, personalized, and confidential technical support to users in critical environments while acting as a trusted technology advisor. Collaborate with infrastructure and security teams to resolve incidents and ensure the continuity of operations.

Requirements

Requires at least five years of IT experience with advanced troubleshooting skills in Windows, macOS, and mobile environments. Candidates must possess excellent interpersonal skills and the ability to manage urgent situations with professionalism.

Skills

IT support
Privileged access management
Troubleshooting
IT security
Windows
MacOS
iOS
Android
Microsoft 365
Teams
SharePoint
Customer service
Incident resolution
Technical advisory
Business continuity
Communication

Benefits

Continuous learning
Professional development
On-call compensation

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Privileged Access
Level 2 Support
Level 3 Support
IT Security
Windows
MacOS
iOS
Android
Microsoft 365
Teams
SharePoint
Bloomberg
Financial Services
Trading Environments
Business Continuity
Customer Service
Technical Support
Infrastructure
Incident Management
Onboarding
Hardware Configuration
Remote Support
On-site Support
Professionalism
Diplomacy
Autonomy
Continuous Learning

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