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Added 2 hours ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS004)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 10 hours ago
SS
Field Service Technician
Sécheron SA
Montreal, QC
- Full-time
…or a passion for the electrified rail industry? This Field Service Technician role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power…
Added 11 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
…procedures to provide the best product to our customers.” – Field Service…
Added 17 hours ago
RO
Optometrist – Full-Time – Private Practice – Cornwall, ON (No Weekends)
Review of Optometric Business
Cornwall, ON
- Full-time
Jobs Optometrist Jobs Ophthalmologist Jobs Optician & Technician Jobs Hiring Services for Employers SEE ALL JOBS »
Added 22 hours ago
AC
Aircraft Maintenance Engineer – (CAT 19) - Structures
Air Canada
Dorval, QC
- Full-time
Air Canada is presently looking for dynamic individuals to fill the permanent full-time positions of Structures & Sheet Metal Technicians at our Montreal Maintenance Centre
Added 23 hours ago
Technicien ( ne), comptes à recevoir (AR)et comptes à payer(AP)
Crowe BGK
Montreal, QC · Westmount, QC
The AR /AP Technician will report to the Controller and is responsible for the full accounts payable and receivable cycle, payroll and payroll filings, month end closing of AP, some…
Added 1 day ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS003)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 1 day ago
Technicien de production - Remplissage - Manufacturing Technician - Filling (Nuit/Night)
GRIFOLS, S.A.
Montreal, QC
…sécuritaire, en respectant les règles de sécurité spécifiques au…
Added 1 day ago
Technician, Invoicing & Deductions
Domtar Products
Montreal, QC
The location in Montreal, (Quebec, Canada), is seeking talent to fill the position of Technician, Invoicing & Deductions. This job is full-time permanent.
Added 1 day ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
…procedures to provide the best product to our customers.” – Field Service…
Added 1 day ago
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Fulfillment Technician - Events & Shows
PixMob
Montreal, QC
- Full-time
…manufacturing, we craft cutting-edge wireless tech right at our Montreal HQ. And we care about the planet 🌱 - we fight single-use plastics and use recycled or compostable materials…
Added 1 day ago
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Production Manager - ACX AutoLux
AutoCanada
Montreal, QC
- Other
…l’ensemble du Canada, avec des bureaux principaux à Edmonton et à Montréal ainsi que plus de 30 centres de collision certifiés par les fabricants d’équipement d’origine (OEM) répartis dans…
Added 1 day ago
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Service Technician
Preston Phipps Inc
Montreal, QC
- Full-time
…du débit et de traitement de l’eau. Ayant son siège social à Montréal, au Québec, Preston Phipps commercialise, distribue et assure le service d’une vaste gamme de produits industriels liés…
Added 1 day ago
A
Autobody Repair Technician - ACX Airdrie
AutoCanada
Airdrie, AB
- Other
…operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle…
Added 1 day ago
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Accounting Technician
BESTSELLER
Montreal, QC
- Full-time
At BESTSELLER, we're looking for a detail-oriented and organized Accounting Technician to join our Finance team. If you enjoy working with numbers, solving problems, and contributing to a…
Added 1 day ago
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IT technician (Equipment and Configuration)
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…environment. They are looking for an IT Equipment Configuration Technician to join their IT team and support the preparation, configuration, repair, and deployment of technology equipment…
Added 1 day ago
A
Autobody Repair Technician - ACX AutoLux
AutoCanada
Montreal, QC
- Other
…au Canada, notamment des bureaux principaux à Edmonton et à Montréal, ainsi que plus de 30 centres de collision certifiés par les fabricants d’équipement d’origine (OEM) répartis dans huit…
Added 1 day ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This individual will also serve as the first point of contact for troubleshooting service requests, conducting remote diagnostics, resolving technical issues whenever possible, and…
Added 2 days ago
TP
Service Manager
T&T Power Group
Wellesley, ON
- $80,000 to $95,000 CAD / year
- Full-time
T&T Power is disrupting the power industry with an elite service and production team, an unbelievable atmosphere and an unparalleled focus on customer satisfaction. Clients across Canada…
Added 2 days ago
A
Senior Repair Technician - ACX Auto Bugatti
AutoCanada
Dorval, QC
- $35 to $45 CAD / hour
- Other
As an Senior Repair Technician, you will be responsible for repairing and restoring damaged vehicles to their original condition. This is a hands-on role that requires mechanical knowledge,…
Added 2 days ago
A
Repair Technician - ACX Waverley
AutoCanada
Winnipeg, MB
- Other
…operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle…
Added 2 days ago
A
Refinish Technician - ACX AutoLux
AutoCanada
Montreal, QC
- Other
…au Canada, notamment des bureaux principaux à Edmonton et à Montréal, ainsi que plus de 30 centres de collision certifiés par les fabricants d’équipement d’origine (OEM) répartis dans huit…
Added 2 days ago
A
Detailer - ACX Dartmouth
AutoCanada
Dartmouth, NS
- Other
…operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle…
Added 2 days ago
A
Autobody Repair Technician - ACX Dartmouth
AutoCanada
Dartmouth, NS
- $22 to $30 CAD / hour
- Other
…operations across Canada, including home offices in Edmonton and Montreal and more than 30 OEM-certified collision centres across eight provinces. Certified by 28 global vehicle…
Added 2 days ago
IF
Senior IT Technician, Privileged IT Access Service
iA Financial Group
Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
- Full-time
As a Senior IT Technician, Privileged IT Access Service, you will play a key role in providing advanced, personalized and confidential technology support to a targeted group of users…

iA Financial Group

Senior IT Technician, Privileged IT Access Service

Vancouver, BC, Canada
Toronto, ON, Canada
Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you passionate about technology and looking to grow in an environment where speed, reliability and service quality are essential?

As a Senior IT Technician, Privileged IT Access Service, you will play a key role in providing advanced, personalized and confidential technology support to a targeted group of users operating in critical and strategic environments.

You will proactively provide users with hands-on support, both remotely and on-site, while acting as a trusted technology advisor to maximize their productivity and peace of mind, as well as the security and continuity of their operations.

What you will accomplish with us

Handle requests received through the dedicated phone line and quickly provide appropriate technical solutions.
Support users in adopting and making optimal use of IT tools, including during onboarding.
Provide support in offices, at events, in IT areas or at any other location as required.
Collaborate with infrastructure, security and application teams to accelerate incident resolution.
Act as the primary point of contact, provide personalized follow-up and document interventions.
Serve as a technical resource for colleagues and contribute to knowledge sharing.
Recommend improvements to processes, ways of working and the user experience.
Coordinate with related teams on complex or high-priority requests.

What could accelerate your success in this role

We are looking for someone who:

Has a minimum of five years of relevant experience in information technology.
Has advanced experience in Level 2 or Level 3 troubleshooting, access management, IT security and equipment configuration.
Is recognized for their expertise in Windows, macOS, iOS and Android environments, as well as Microsoft 365, Teams and SharePoint.
Has a strong command of the analytical processes required to resolve complex, new or unprecedented situations.
Is able to positively influence the effectiveness of their team and related teams.
Demonstrates excellent interpersonal skills and communicates with tact, diplomacy and professionalism.
Delivers exceptional service through an empathetic, discreet, proactive and solution-oriented approach.
Is able to manage urgent or critical situations with diligence, composure and professionalism.
Demonstrates autonomy, teamwork, technological curiosity and a commitment to continuous learning.
Has an advanced level of proficiency in both French and English, as the person in this role will be required to interact daily, both verbally and in writing, with unilingual English-speaking clients.
Has significant customer service experience, particularly in high-touch or strategic support environments.

Assets

Hands-on technical support experience in the financial sector, including financial markets and trading environments, with experience using Bloomberg and other specialized platforms.
Experience providing support for both corporate and personal devices, based on the applicable service level.
Experience providing support in private residences or while travelling within Canada or internationally.
Experience with proactive equipment maintenance and accelerated equipment replacement.
Experience providing personalized support aimed at ensuring business continuity and minimizing disruptions.

Working conditions

Planned schedule for 2026: Monday to Friday, from 7:30 a.m. to 3:30 p.m. Eastern Time or from 8:00 a.m. to 4:00 p.m., with a rotating one-week on-call period from Monday to Friday, from 4:00 p.m. to 8:00 p.m., with compensation.
Planned transition to a 24/7 rotating service model starting in 2027.
A valid driver’s licence and access to a vehicle are required.
Travel within Canada or internationally may be required.
Hybrid position, with in-office presence based on operational needs.
Two days of remote work permitted and three days in the office.
Flexibility is required to respond to urgent or critical situations.

Apply now and take charge of your career, where your talent truly matters!

Hesitant to apply?

At iA, we believe in potential and value diverse experiences. If this role inspires you, take the leap and apply. Your place may be with us, and we want to get to know you!

The typical hiring range for this position is between $66 862 and $96 093; the base salary may vary depending on knowledge, skills, years of experience, and internal equity.

Location(s)

Montreal / 1981 McGill College Avenue

Other Possible Location(s)

Quebec / 1080, Grande Allee WestVancouver / 988 Broadway WestToronto / 26 Wellington Street East

Company

iA Financial Group

Posting End Date

2026-11-18

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

Provide advanced, personalized, and confidential technical support to users in critical environments while acting as a trusted technology advisor. Collaborate with infrastructure and security teams to resolve incidents and ensure the continuity of operations.

Requirements

Requires at least five years of IT experience with advanced troubleshooting skills in Windows, macOS, and mobile environments. Candidates must possess excellent interpersonal skills and the ability to manage urgent situations with professionalism.

Skills

IT support
Privileged access management
Troubleshooting
IT security
Windows
MacOS
iOS
Android
Microsoft 365
Teams
SharePoint
Customer service
Incident resolution
Technical advisory
Business continuity
Communication

Benefits

Continuous learning
Professional development
On-call compensation

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Privileged Access
Level 2 Support
Level 3 Support
IT Security
Windows
MacOS
iOS
Android
Microsoft 365
Teams
SharePoint
Bloomberg
Financial Services
Trading Environments
Business Continuity
Customer Service
Technical Support
Infrastructure
Incident Management
Onboarding
Hardware Configuration
Remote Support
On-site Support
Professionalism
Diplomacy
Autonomy
Continuous Learning

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