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Added 9 mins ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…Billing Operations team. Reporting to the Senior Manager, POS Business Operations, and working closely with the Director, Peri-Operative Services, Strategy, Finance & Administration this…
Added 9 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our…
Added 9 mins ago
RT
Principal Adviser Remuneration - Incentive Design
Rio Tinto
Montreal, QC
- Full-time
Partner with broader Reward team, business partners, Communications, Finance, Strategy, Legal, Risk and Compliance to shape and align enterprise incentive design and implementation.
Added 23 mins ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
Guides solution design across HCM, Payroll and Financial Management, ensuring coherence among business processes, organizations, worktags, security, reporting, and integrations.
Added 23 mins ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
In this high-impact role, you will transform business operations by designing and deploying AI-powered automations that eliminate repetitive tasks and improve efficiency across multiple…
Added 38 mins ago
J
Senior AI Automation Engineer
Jobgether
Canada
- $110,000 to $160,000 CAD / year
- Full-time
In this high-impact role, you will transform business operations by designing and deploying AI-powered automations that eliminate repetitive tasks and improve efficiency across multiple…
Added 38 mins ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 38 mins ago
RC
Advisory Manager - Cyber Strategy
RSM Canada
Toronto, ON
- Full-time
Integrate findings across multiple assessments, frameworks, business units, technologies, and workstreams to produce a cohesive view of risk, priorities, and implementation sequencing.
Added 38 mins ago
BB
Service Billing
Bosch Building Technologies North America
Toronto, ON
- Full-time
Post-secondary education in Accounting, Finance, Business Administration, or a related field
Added 38 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
LA
Director, Lawyer Services and Payments (24 months)
Legal Aid Ontario
Toronto, ON
- Contract
University degree in Law, Finance, Economics, Business Administration, or a related discipline.
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
MI
Line Manager
Mondelēz International
Toronto, ON
- Full-time
…line leadership in manufacturing, by leading a key line of the business (technical, system or organizational) to deliver results defined by the compelling business need of the site. You…
Added 2 hours ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Drive and own the end-to-end enterprise governance framework, including contractual governance meetings/committees and Quarterly Business Reviews (QBRs) for strategic technology partners.
Added 2 hours ago
AS
Sr Analyst, IT Vendor Management - P4
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
…Area stakeholders, Sr. Vendor Managers, executive leadership, Finance, legal, procurement and third-party leadership to deliver commercially rigorous outcomes to and ensure the VMO operates…
Added 2 hours ago
AS
Analyst, IT Vendor Management - P3
Apex Systems
Toronto, ON
- $75 to $85 USD / hour
- Full-time
Bachelors degree in Business Administration, Social Sciences, Finance, Computer Science, Information Technology, or a related field or equivalent combination of education and experience.
Added 2 hours ago
T
Personal Banking Associate - Delson (Full-time, 37.5h/week)
TD
Delson, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
T
Customer Experience Associate - Magog (Full-time, 37.5h/week)
TD
Magog, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
M
Marketing Manager, Member Marketing & Growth
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Manulife is proudly one of Canada’s largest and longest-serving providers of Group Benefits, and today our GB business serves millions of Canadian workers and their families, and more than…
Added 2 hours ago
LI
Software Developer
Lotus IT Solutions
Enterprise, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Software Developer to join the Enterprise Financial Services Division on a fully onsite engagement.…
Added 3 hours ago
RU
Advisory Manager - Cyber Strategy
RSM US LLP
Toronto, ON
- Full-time
Integrate findings across multiple assessments, frameworks, business units, technologies, and workstreams to produce a cohesive view of risk, priorities, and implementation sequencing.
Added 3 hours ago
EC
IT Operations US & Canada Business Relationship Manager
Eaton Corporation
Airdrie, AB · Calgary, AB · Burlington, ON
- Full-time
The IT Operations Business Relationship Manager (BRM) serves as the primary IT business partner for Electrical Sector PCS plant leadership across the U.S. and Canada. This role translates…
Added 3 hours ago
T
Personal Banking Associate
TD
Estevan, SK
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 3 hours ago
TG
Analyst
The Global Institute for Health and Human Rights
Chatham-Kent, ON · Chatham, ON
- Volunteer
…and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every…
Added 3 hours ago
GL
Manager, Compilation and Advisory Services
GGFL LLP
Ottawa, ON
- Full-time
We’re Ottawa’s go-to tax planning and accounting firm for successful business owners. Entrepreneurs and local leaders trust us to help them navigate complex financial territory - from…

iA Financial Group

Workforce Planning Analyst

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 10, 2026
Experience: Has minimum 3 years of experience in workforce planning;
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with available capacity. You will contribute to contact centre performance by planning, monitoring, and analyzing workforce requirements while advising managers on decisions related to capacity and the achievement of business objectives.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Workforce Planning Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

Plan workforce requirements and activities, including schedules, vacations, statutory holidays, and offline activities, to maintain the right balance between available capacity and operational needs.
Produce and communicate analyses to assess workforce requirements, explain variances between forecasts and actual results, and make recommendations to decision-makers.
Act as a partner to managers by advising them on workforce coverage, service levels, abandonment rates, adherence, and operational efficiency.
Monitor key performance indicators, identify trends, risks, and opportunities for improvement, and contribute to the development of dashboards, reports, and analytical tools.
Ensure the smooth execution of workforce planning processes, including schedule selections, vacation calendars, and activity planning, while contributing to their optimization and standardization.
Optimize the use of workforce planning tools, including Genesys WFM, and develop or improve models, calculators, and other decision-support tools.
Participate in projects and initiatives that impact operational capacity and recommend process efficiency improvements.
Collaborate closely with multidisciplinary teams, including operations, analytics, and project management, and contribute to strategic discussions and recommendations.

What could accelerate your success in this role

We’re looking for someone who:

Has minimum 3 years of experience in workforce planning;
Has knowledge of a workforce planning tool, including Genesys WFM;
Stands out for their leadership and ability to influence, as well as their ability to turn analyses into clear and useful recommendations for decision-making;
Has project management skills and is comfortable collaborating with various stakeholders;
Has knowledge of Lean Six Sigma, considered an asset;
Has knowledge of Power BI, considered an asset;
Has a relevant combination of education, extensive experience, and recognized expertise in the field;
Has an advanced level of French proficiency, as the team is French-speaking and all team meetings and day-to-day interactions are conducted in French.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-11-10

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

The Workforce Planning Analyst is responsible for planning and monitoring workforce requirements to balance operational needs with available capacity. They also provide analytical insights and recommendations to managers to optimize service levels and operational efficiency.

Requirements

Candidates must have at least 3 years of experience in workforce planning and proficiency with tools like Genesys WFM. Strong leadership, analytical skills, and the ability to communicate complex data to stakeholders are essential for success in this role.

Skills

Workforce planning
Genesys WFM
Data analysis
Operational capacity optimization
Performance monitoring
Leadership
Project management
Lean Six Sigma
Power BI
Reporting
Dashboard development
Stakeholder management
Strategic planning
Analytical tools
Process improvement

Benefits

Employee share purchase plan
Vacation program
Wellness days
Personal development days
Telemedicine services
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Genesys WFM
Data-driven decision-making
Operational capacity
Contact centre
Performance indicators
Lean Six Sigma
Power BI
Project management
Analytical tools
Reporting
Dashboards
Service levels
Abandonment rates
Adherence
Operational efficiency
Strategic planning
Multidisciplinary teams
Insurance
Financial services

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