Find work in Canada.

510,338 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
MT
Analyst, CMI
Miller Thomson LLP
Montreal, QC
- Full-time
…accuracy while enabling a seamless experience for lawyers, finance teams, and clients. By maintaining reliable client and matter data, the CMI Analyst contributes to the improvement of…
Added 41 mins ago
RB
Bilingual FX Analyst - 12 months Contract
Royal Bank of Canada
Toronto, ON
- Full-time
As a FX Analyst in the digital division within the Commercial FX Sales department, you will primarily be responsible for providing access to RBC DX, RBC’s proprietary online FX trading…
Added 1 hour ago
AI
Business System Analyst - D365
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Manager, Financial ERP, the D365 Business System Analyst is responsible to identify and drive the successful delivery of enhancement opportunities in the Microsoft Dynamics…
Added 1 hour ago
PH
Senior Financial Analyst - Paramed
ParaMed Home Health Care
Markham, ON
- Full-time
3-5 years experience in operations finance and/or accounting related role
Added 1 hour ago
C
Markets Treasury – Lead Business Analyst, Vice President
Citi
Mississauga, ON
- Full-time
Lead business-critical technology delivery at the heart of Citi's Markets Treasury business as a Lead Business Analyst, where you will own the end-to-end lifecycle of Money Market global…
Added 1 hour ago
J
Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations team
Added 1 hour ago
U
Business Systems Analyst
UST
Toronto, ON
- Full-time
The Business Systems Analyst translates business objectives, governance obligations, and user needs into clear, testable requirements, and keeps delivery teams coordinated from requirements…
Added 2 hours ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
Diplôme universitaire en gestion des opérations, analyse de données, gestion de la technologie des affaires ou ingénierie.
Added 2 hours ago
DG
Business Finance Analyst (Signature Dining)
Dexterra Group
Mississauga, ON
- Full-time
We're looking for a Business Finance Analyst, to partner with our Food Service & Hospitality Operations to analyze performance, uncover cost and revenue drivers, and provide the financial…
Added 2 hours ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
At SimCorp, we facilitate the streamlining of investments, accounting, and operations for major global financial institutions. We do this through IT systems, processes, and financial…
Added 2 hours ago
R
Bilingual FX Analyst - 12 months Contract
RBC
Toronto, ON
- Full-time
As a FX Analyst in the digital division within the Commercial FX Sales department, you will primarily be responsible for providing access to RBC DX, RBC’s proprietary online FX trading…
Added 2 hours ago
M
Functional Analyst, EDI Integration
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Functional Analyst, EDI Integration to support and evolve our healthcare B2B integration ecosystem. This role combines EDI expertise, trading partner onboarding, EDI…
Added 2 hours ago
SI
Associate Claims Bordereau Analyst
Sovereign Insurance
Calgary, AB · Vancouver, BC · Winnipeg, MB
- Full-time
…as errors can have financial impacts and affect downstream…
Added 2 hours ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Analyst, Procurement - Vendor Management & Insights, you will help strengthen CPP Investments’ strategic vendor management and commercial advisory capabilities.
Added 3 hours ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
The Financial Analyst, Sales Finance & Financial Planning and Analysis provides financial analysis, planning and reporting support to Sales Finance and Financial Planning & Analysis,…
Added 3 hours ago
P&
Systems & Logistics Analyst
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
We are seeking a Systems & Logistics Analyst to join our P&H Milling team. This role is responsible for managing and optimizing logistics processes, ensuring data integrity, and providing…
Added 3 hours ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
AiGC is seeking an AML Reporting Analyst to support the integrity and regulatory compliance of Alberta's regulated iGaming market. Reporting to the Manager, AML Risk Analysis & Reporting,…
Added 3 hours ago
Financial Analyst/ Claims and Financial Officer/ Senior Claims and Financial Officer (PS2, PS3, PS4)
Government of Alberta
AB
The Senior Claims and Financial Officer provides financial oversight and operations leadership for financial processes within the private career college sector. The position oversees…
Added 3 hours ago
D
Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and…
Added 3 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 3 hours ago
WM
AP Analyst
WPIC Marketing + Technologies
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
…bringing accuracy, organization, and efficiency to financial operations. You have a solid understanding of accounts payable processes, from managing vendor invoices and payments to…
Added 3 hours ago
D
Business Finance Analyst (Signature Dining)
Dexterra
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
We're looking for a Business Finance Analyst, to partner with our Food Service & Hospitality Operations to analyze performance, uncover cost and revenue drivers, and provide the financial…
Added 3 hours ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Most analyst roles give you one system and one function. This one gives you an ERP implementation to shape, a finance team to support, sales and operations teams to partner with, and a…
Added 3 hours ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Support the Sales Operation & Global Partner Operations team with related ad hoc projects and tasks outside of regular incentive responsibilities, as business needs arise
Added 3 hours ago
KG
Accounting Analyst
KUTHALA GROUP
Georgetown, ON
- Full-time
Role Description The Accounting Analyst is a full-time, on-site role based in Georgetown, ON. This role is responsible for preparing, reviewing, and analyzing financial statements for…

iA Financial Group

Workforce Planning Analyst

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 10, 2026
Experience: Has minimum 3 years of experience in workforce planning;
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with available capacity. You will contribute to contact centre performance by planning, monitoring, and analyzing workforce requirements while advising managers on decisions related to capacity and the achievement of business objectives.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Workforce Planning Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

Plan workforce requirements and activities, including schedules, vacations, statutory holidays, and offline activities, to maintain the right balance between available capacity and operational needs.
Produce and communicate analyses to assess workforce requirements, explain variances between forecasts and actual results, and make recommendations to decision-makers.
Act as a partner to managers by advising them on workforce coverage, service levels, abandonment rates, adherence, and operational efficiency.
Monitor key performance indicators, identify trends, risks, and opportunities for improvement, and contribute to the development of dashboards, reports, and analytical tools.
Ensure the smooth execution of workforce planning processes, including schedule selections, vacation calendars, and activity planning, while contributing to their optimization and standardization.
Optimize the use of workforce planning tools, including Genesys WFM, and develop or improve models, calculators, and other decision-support tools.
Participate in projects and initiatives that impact operational capacity and recommend process efficiency improvements.
Collaborate closely with multidisciplinary teams, including operations, analytics, and project management, and contribute to strategic discussions and recommendations.

What could accelerate your success in this role

We’re looking for someone who:

Has minimum 3 years of experience in workforce planning;
Has knowledge of a workforce planning tool, including Genesys WFM;
Stands out for their leadership and ability to influence, as well as their ability to turn analyses into clear and useful recommendations for decision-making;
Has project management skills and is comfortable collaborating with various stakeholders;
Has knowledge of Lean Six Sigma, considered an asset;
Has knowledge of Power BI, considered an asset;
Has a relevant combination of education, extensive experience, and recognized expertise in the field;
Has an advanced level of French proficiency, as the team is French-speaking and all team meetings and day-to-day interactions are conducted in French.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-11-10

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

Apply About employer

More about this job

Responsibilities

The Workforce Planning Analyst is responsible for planning and monitoring workforce requirements to balance operational needs with available capacity. They also provide analytical insights and recommendations to managers to optimize service levels and operational efficiency.

Requirements

Candidates must have at least 3 years of experience in workforce planning and proficiency with tools like Genesys WFM. Strong leadership, analytical skills, and the ability to communicate complex data to stakeholders are essential for success in this role.

Skills

Workforce planning
Genesys WFM
Data analysis
Operational capacity optimization
Performance monitoring
Leadership
Project management
Lean Six Sigma
Power BI
Reporting
Dashboard development
Stakeholder management
Strategic planning
Analytical tools
Process improvement

Benefits

Employee share purchase plan
Vacation program
Wellness days
Personal development days
Telemedicine services
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Genesys WFM
Data-driven decision-making
Operational capacity
Contact centre
Performance indicators
Lean Six Sigma
Power BI
Project management
Analytical tools
Reporting
Dashboards
Service levels
Abandonment rates
Adherence
Operational efficiency
Strategic planning
Multidisciplinary teams
Insurance
Financial services

Report this job