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Added 29 mins ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
We are seeking a highly analytical and technology-driven Supply Chain Analyst to support the Strategic Procurement organization. This role focuses on enabling data-driven decision-making,…
Added 29 mins ago
B
Systems Analyst - Senior (Peoplesoft HCM exp)
Bevertec
Toronto, ON
- Contract
Knowledge of the business systems technology with emphasis on PeopleSoft HCM , knowledge of the theory and principles of system design to lead the analysis and definition of clients`…
Added 29 mins ago
D
Analyst - AI & Data Transformation
Deloitte
Toronto, ON
- Full-time
As an Analyst on the AI and Data team, you'll collaborate with cross-functional experts to solve complex client problems at the intersection of business and AI. Your day could include:
Added 29 mins ago
IS
Business Analyst
Iris Software Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…banking and financial services corporation is looking to hire a Business Analyst Our direct client is a is a world-leading financial services company, provides consumers, corporations,…
Added 29 mins ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON · Scarborough, ON
- Full-time
The Technical Support Analyst is responsible for providing technical and operational IT leadership at the local branch level within the BHCS division. This role acts as the first point of…
Added 29 mins ago
D
Analyst or Consultant, Government and Public Sector Solutions
Deloitte
Ottawa, ON
- Full-time
As an Analyst or Consultant, you'll work as part of a team to help solve our clients' toughest business challenges, supporting public sector leaders as they modernize programs and services…
Added 29 mins ago
RI
Senior Software Development Engineer in Test (SDET)
Rose International
Mississauga, ON
- Full-time
Bachelor’s degree in computer science, Software Engineering, Information Technology, or equivalent practical experience.
Added 29 mins ago
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Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
Acting with a high degree of independence, the Senior Business Analyst manages the JIRA delivery board, drives executive-level reporting, applies a product mindset to backlog and roadmap…
Added 29 mins ago
M
Functional Analyst, EDI Integration
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Functional Analyst, EDI Integration to support and evolve our healthcare B2B integration ecosystem. This role combines EDI expertise, trading partner onboarding, EDI…
Added 44 mins ago
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QA Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
Bachelor's degree in Computer Science, Information Systems, Business, or related field.
Added 44 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Missions System International
Calgary, AB
- Full-time
We’re looking for Systems Engineering Analyst to join our Systems of Systems (SoS) team and help design and evolve complex, mission-critical technology for the Canadian Armed Forces. As…
Added 44 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 59 mins ago
SD
Business Application Analyst
Security Distributors Inc - Canada
Toronto, ON
- Full-time
We're looking for a Business Applications Analyst to support and optimize SDI Canada's business applications and ERP systems.
Added 59 mins ago
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Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
…innovation, we help clients drive greater efficiency, resilience, and business value throughout the product and asset…
Added 59 mins ago
NC
Business Analyst – Technology Training
NAV CANADA
Ottawa, ON
- Full-time
The Business Analyst - Technology Training supports the planning, coordination, analysis, governance, and continuous improvement of technology training programs, products, and services.…
Added 1 hour ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
AiGC is seeking an AML Reporting Analyst to support the integrity and regulatory compliance of Alberta's regulated iGaming market. Reporting to the Manager, AML Risk Analysis & Reporting,…
Added 1 hour ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
We are looking to fill an opening for a skilled and highly motivated individual to join the Finance & Treasury team as Senior Analyst, Fund Reporting.
Added 1 hour ago
BG
Procurement Analyst
Brandt Group of Companies
Zehner
- Full-time
Deliver commercially sound supplier contracts that meet business units’ technology, quality and cost goals that provide optimum protection of company assets.
Added 1 hour ago
D
Salesforce Business Analyst
Delpath
Toronto, ON
- Contract
Business Group: Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and…
Added 1 hour ago
AT
Senior Cybersecurity Analyst - 26-040 - Hybrid - 2 positions available
AUSGAR Technologies Inc.
Newport, QC
- Full-time
Senior Cybersecurity Analyst – 26-040 – Hybrid - 2 positions available
Added 1 hour ago
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Bilingual Senior QA Analyst – Finance & Enterprise Performance Management (EPM)
Hays
Montreal, QC
- Contract
Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
Added 1 hour ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
We are seeking a curious and adaptable Innovation Analyst to join our Innovation and Strategic Projects team. This role suits someone with a consulting mindset who excels at…
Added 2 hours ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level D
Added 2 hours ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level D
Added 2 hours ago
SL
Analyst, Third Party Risk & Performance Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The TPRM Analyst supports the end-to-end third-party risk management lifecycle by conducting risk assessments, performing due diligence reviews, monitoring vendor risks, and ensuring…

iA Financial Group

Workforce Planning Analyst

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 10, 2026
Experience: Has minimum 3 years of experience in workforce planning;
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with available capacity. You will contribute to contact centre performance by planning, monitoring, and analyzing workforce requirements while advising managers on decisions related to capacity and the achievement of business objectives.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Workforce Planning Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

Plan workforce requirements and activities, including schedules, vacations, statutory holidays, and offline activities, to maintain the right balance between available capacity and operational needs.
Produce and communicate analyses to assess workforce requirements, explain variances between forecasts and actual results, and make recommendations to decision-makers.
Act as a partner to managers by advising them on workforce coverage, service levels, abandonment rates, adherence, and operational efficiency.
Monitor key performance indicators, identify trends, risks, and opportunities for improvement, and contribute to the development of dashboards, reports, and analytical tools.
Ensure the smooth execution of workforce planning processes, including schedule selections, vacation calendars, and activity planning, while contributing to their optimization and standardization.
Optimize the use of workforce planning tools, including Genesys WFM, and develop or improve models, calculators, and other decision-support tools.
Participate in projects and initiatives that impact operational capacity and recommend process efficiency improvements.
Collaborate closely with multidisciplinary teams, including operations, analytics, and project management, and contribute to strategic discussions and recommendations.

What could accelerate your success in this role

We’re looking for someone who:

Has minimum 3 years of experience in workforce planning;
Has knowledge of a workforce planning tool, including Genesys WFM;
Stands out for their leadership and ability to influence, as well as their ability to turn analyses into clear and useful recommendations for decision-making;
Has project management skills and is comfortable collaborating with various stakeholders;
Has knowledge of Lean Six Sigma, considered an asset;
Has knowledge of Power BI, considered an asset;
Has a relevant combination of education, extensive experience, and recognized expertise in the field;
Has an advanced level of French proficiency, as the team is French-speaking and all team meetings and day-to-day interactions are conducted in French.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-11-10

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

The Workforce Planning Analyst is responsible for planning and monitoring workforce requirements to balance operational needs with available capacity. They also provide analytical insights and recommendations to managers to optimize service levels and operational efficiency.

Requirements

Candidates must have at least 3 years of experience in workforce planning and proficiency with tools like Genesys WFM. Strong leadership, analytical skills, and the ability to communicate complex data to stakeholders are essential for success in this role.

Skills

Workforce planning
Genesys WFM
Data analysis
Operational capacity optimization
Performance monitoring
Leadership
Project management
Lean Six Sigma
Power BI
Reporting
Dashboard development
Stakeholder management
Strategic planning
Analytical tools
Process improvement

Benefits

Employee share purchase plan
Vacation program
Wellness days
Personal development days
Telemedicine services
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Genesys WFM
Data-driven decision-making
Operational capacity
Contact centre
Performance indicators
Lean Six Sigma
Power BI
Project management
Analytical tools
Reporting
Dashboards
Service levels
Abandonment rates
Adherence
Operational efficiency
Strategic planning
Multidisciplinary teams
Insurance
Financial services

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