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Added 12 mins ago
IT
Accounting Analyst - 12-Month Contract
Integrity Tool & Mold Inc
Oldcastle, ON
- Contract
Integrity is actively recruiting an experienced and detail-oriented Accounting Analyst to join our team for a 12-month contract.
Added 12 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 12 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 12 mins ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
Multiple Actuarial Analyst II positions are available within the GI Pricing and Profitability team. As an Actuarial Analyst II , you will focus on delivering high-quality actuarial analyses…
Added 12 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
The Infrastructure & Engineering team handles providing financial support, analysis, reporting, guidance and strategic advice and decision support to management as follows:
Added 12 mins ago
M
Senior Analyst, Private Corporate Credit
Morningstar
Toronto, ON
- Full-time
Morningstar DBRS is seeking a Senior Analyst to join its Private Corporate Credit team. This role combines financial data analytics, leveraged finance research, and credit analysis, with an…
Added 27 mins ago
C
Analyst, Enterprise Data and Records co-op
CIBC
Toronto, ON
- Full-time
…records governance across the enterprise. In this role, the Analyst Co-op will assist in the design and implementation of capabilities to enable business alignment to principles and…
Added 27 mins ago
C
Analyst, FIU Regulatory Reporting
CIBC
Toronto, ON
- Full-time
As a member of FIU Operation Team, the Analyst, FIU Regulatory Reporting is responsible for supporting the execution of the FIU’s regulatory submissions as it relates to AML investigative…
Added 27 mins ago
Accounts Payable Analyst
Gates Corporation
Brantford, ON
…Located in our Brantford office, you will be the Accounts Payable…
Added 27 mins ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
The Credit Analyst, Real Estate Finance will facilitate decisioning and analysis of all types of credit information to support real estate related lending decisions and processes for the…
Added 27 mins ago
Senior Analyst, Financial Accounting & Reporting
Scotiabank
Toronto, ON
The Senior Analyst, Global Finance – Subsidiary Financial Accounting and Reporting supports accurate and timely financial reporting for Scotia Capital Inc. and other wholly owned…
Added 27 mins ago
R
Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
RTX
Longueuil, QC
- Full-time
Added 27 mins ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 27 mins ago
E
Senior Financial Analyst - Paramed
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to FP&A Director, the Senior Financial Analyst will be responsible for processing and analyzing of financial data, driving financial performance and supporting budgeting and…
Added 27 mins ago
CO
Network Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
Reporting to the Manager, Vendor & Service Delivery, the Network Analyst is responsible for planning, implementing, maintaining, and optimizing the City's network and infrastructure…
Added 27 mins ago
CO
Infrastructure Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
Reporting to the Manager, Vendor & Service Delivery, the Infrastructure Analyst is responsible for the design, implementation, maintenance, and optimization of the City's enterprise…
Added 27 mins ago
UT
Java Programmer # 26-27285
US Tech Solutions
Fredericton, NB
- $60 to $65 CAD / hour
- Contract
We are seeking an experienced Senior Programmer Analyst to support and enhance a critical case management application used within the public healthcare sector. The role involves a…
Added 27 mins ago
UT
.NET Developer # 26-27284
US Tech Solutions
Fredericton, NB
- $60 to $65 CAD / hour
- Contract
We are seeking an experienced Senior Programmer Analyst to support a healthcare technology team responsible for maintaining, enhancing, and optimizing critical healthcare applications. The…
Added 27 mins ago
J(
Program Analyst
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Johnson Service Group (JSG) is currently looking for a Program Analyst with experience in program and project coordination, project controls, financial management, document management,…
Added 27 mins ago
J(
PMO Analyst
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
The IS Infrastructure PMO Analyst is accountable for supporting both the IS Infrastructure PMO and the IT Projects Admin areas by working with various internal business unit groups,…
Added 27 mins ago
FC
Contrôleur de projet
FOP Consultants
Montreal, QC
- Full-time
…FOP Consultants is looking for a senior IT project management analyst (PCO) motivated to carry out mandates. The main missions will be to support the planning, monitoring and control of IT…
Added 56 mins ago
PA Support Analyst
Canadian Natural
Calgary, AB
…volumetrics, analyzing revenue and royalties, and ensuring accurate reporting and government compliance across a diverse asset…
Added 56 mins ago
HO Accounting & Finance - Credit & Collections Analyst
Nippon Express Canada
Mississauga, ON
Added 56 mins ago
PM
Sales & Operations Planning Analyst
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $75,000 to $80,000 CAD / year
- Full-time
As a member of the Operations team, the S&OP Analyst will gather and analyze numerous data sets and provide analytical support and insight to improve the operational effectiveness. You will…
Added 56 mins ago
H
Procurement Specialist
Hays
Brampton, ON
- Contract
We are seeking a highly detail-oriented and analytical Global Sourcing Analyst to support the daily operations of our Global Sourcing team. This position plays a critical role in ensuring…

iA Financial Group

Workforce Planning Analyst

Montreal, QC, Canada
Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 10, 2026
Experience: Has minimum 3 years of experience in workforce planning;
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

Build the future with us

Are you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with available capacity. You will contribute to contact centre performance by planning, monitoring, and analyzing workforce requirements while advising managers on decisions related to capacity and the achievement of business objectives.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Workforce Planning Analyst, you’ll be at the core of our mission. Here are the main responsibilities:

Plan workforce requirements and activities, including schedules, vacations, statutory holidays, and offline activities, to maintain the right balance between available capacity and operational needs.
Produce and communicate analyses to assess workforce requirements, explain variances between forecasts and actual results, and make recommendations to decision-makers.
Act as a partner to managers by advising them on workforce coverage, service levels, abandonment rates, adherence, and operational efficiency.
Monitor key performance indicators, identify trends, risks, and opportunities for improvement, and contribute to the development of dashboards, reports, and analytical tools.
Ensure the smooth execution of workforce planning processes, including schedule selections, vacation calendars, and activity planning, while contributing to their optimization and standardization.
Optimize the use of workforce planning tools, including Genesys WFM, and develop or improve models, calculators, and other decision-support tools.
Participate in projects and initiatives that impact operational capacity and recommend process efficiency improvements.
Collaborate closely with multidisciplinary teams, including operations, analytics, and project management, and contribute to strategic discussions and recommendations.

What could accelerate your success in this role

We’re looking for someone who:

Has minimum 3 years of experience in workforce planning;
Has knowledge of a workforce planning tool, including Genesys WFM;
Stands out for their leadership and ability to influence, as well as their ability to turn analyses into clear and useful recommendations for decision-making;
Has project management skills and is comfortable collaborating with various stakeholders;
Has knowledge of Lean Six Sigma, considered an asset;
Has knowledge of Power BI, considered an asset;
Has a relevant combination of education, extensive experience, and recognized expertise in the field;
Has an advanced level of French proficiency, as the team is French-speaking and all team meetings and day-to-day interactions are conducted in French.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;
AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

Flexible group insurance plans
Competitive retirement savings plan
Employee share purchase plan
Vacation program, wellness days, and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-11-10

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment

To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

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More about this job

Responsibilities

The Workforce Planning Analyst is responsible for planning and monitoring workforce requirements to balance operational needs with available capacity. They also provide analytical insights and recommendations to managers to optimize service levels and operational efficiency.

Requirements

Candidates must have at least 3 years of experience in workforce planning and proficiency with tools like Genesys WFM. Strong leadership, analytical skills, and the ability to communicate complex data to stakeholders are essential for success in this role.

Skills

Workforce planning
Genesys WFM
Data analysis
Operational capacity optimization
Performance monitoring
Leadership
Project management
Lean Six Sigma
Power BI
Reporting
Dashboard development
Stakeholder management
Strategic planning
Analytical tools
Process improvement

Benefits

Employee share purchase plan
Vacation program
Wellness days
Personal development days
Telemedicine services
Employee and Family Assistance Program
Ergonomic furniture program
Performance bonus
Discounts on iA products

Visa sponsorship

Not detected in the job text

Keywords

Workforce Planning
Genesys WFM
Data-driven decision-making
Operational capacity
Contact centre
Performance indicators
Lean Six Sigma
Power BI
Project management
Analytical tools
Reporting
Dashboards
Service levels
Abandonment rates
Adherence
Operational efficiency
Strategic planning
Multidisciplinary teams
Insurance
Financial services

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