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Added 7 mins ago
Associate Student Recruiter and Advisor, On-Campus
The University of British Columbia
Kelowna, BC
$5,692.25 to $8,179.5 CAD / month
Full-time
UBCO | Manager, On-campus Recruitment | SRA | Enrolment Services
Added 21 mins ago
Research Assistant/Technician 3
The University of British Columbia
Vancouver, BC
$4,845.17 to $5,713.66 CAD / month
Full-time
The Research Technician reports directly to the Building Manager and works collaboratively with other technicians, faculty, students and staff in the building.
Added 22 mins ago
Quality, Safety and Continuous Improvement Facilitator, Anesthesiology, College of Medicine
University of Saskatchewan
Saskatoon, SK
Nature of Work: This position reports directly to the Finance & Administration Manager and receives strategic and operational direction from the Provincial Department Head, the Executive…
Added 37 mins ago
Territory Sales Manager- Eastern Canada
Navien, Inc.
Canada
Full-time
…keeping the big picture in mind. In addition, the territory manager must be highly self-motivated, have a positive attitude and be resourceful and enthusiastic about sales and continued…
Added 52 mins ago
Manager, HR Business Partners (HRBP)
Government of Manitoba
Winnipeg, MB
Full-time
The Government of Manitoba is seeking experienced HR Professionals in the role of Manager, HR Business Partners. As an integral member within the HR Business Services team, you will play a…
Added 52 mins ago
Project Coordinator
TEEMA
Vancouver, BC
$70,000 to $80,000 CAD / year
Full-time
…Estimator to join their Vancouver office. Reporting to the Project Manager, you will support construction projects from pre-construction through closeout. You will handle project…
Added 52 mins ago
Associate Student Recruiter and Advisor, On-Campus
University of British Columbia
Kelowna, BC · UBCO | University Centre (UNC)
$5,692.25 to $8,179.5 CAD / month
Full-time
UBCO | Manager, On-campus Recruitment | SRA | Enrolment Services
Added 52 mins ago
Marsh People and Investments - Investment Consulting Analyst Co-op - Toronto - Summer 2027
Marsh McLennan
Toronto, ON
Full-time
…environment, participating as an integral member of project teams to design programs that support clients’…
Added 1 hour ago
Shop Manager
Applied Industrial Technologies - Canada
AB · Edmonton, AB
Full-time
The selected manager must have the ability to bring immediate credibility to the shop function through his/her performance, professional qualifications and leadership skills as well as…
Added 1 hour ago
Manager, Centre of Excellence in Hypertension and Vascular Health
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…clinical and translational research programs, and excellent organizational and communication skills to serve as Manager of the Centre of Excellence in Hypertension and Vascular…
Added 1 hour ago
Business Development Analyst
Kanin Energy
Calgary, AB
Full-time
…volatile energy costs and struggling to reduce carbon emissions to design, finance, build, and operate customized energy…
Added 1 hour ago
Junior Operational Improvement Specialist (In-Person)
Lynx Equity Limited
Toronto, ON · Greater Toronto Area, Canada
$60,000 to $70,000 CAD / year
Full-time
Lynx Equity Limited is a Canadian-based manager of private equity funds. We currently have 50 portfolio companies across North America and Europe. Our portfolio will continue to grow as we…
Added 1 hour ago
Proposal Manager
Townline Group of Companies
Vancouver, BC
$110,000 to $130,000 CAD / year
Full-time
To serve as the Proposal Manager for Townline Construction, a well established construction management contractor, striving to grow in 3rd party Construction Management, Design Build, and…
Added 2 hours ago
Technical Infra Program Manager, Corporate Network Engineering
Amazon
Vancouver, BC
Amazon Corporate Network Engineering is seeking a Technical Program Manager.
Added 2 hours ago
Business Development Coordinator (ASL 5)
NBCC (New Brunswick Community College)
Saint John, NB
$2,297 to $2,725 CAD / year
Part-time
Collaborating with the Business Development Operations Manager, the Business Development Coordinator is responsible for providing administrative support for the development of new business…
Added 2 hours ago
Project Manager
Mott Electric
Burnaby, BC
$90,000 to $130,000 CAD / year
Full-time
Mott Electric is seeking a dynamic and experienced Project Manager/Estimator to oversee the end-to-end planning, execution, and successful delivery of electrical and communication projects.…
Added 2 hours ago
Senior Project Manager (Tech/IoT)
Blackstone Energy Services Inc.
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Senior Project Manager is responsible for leading and executing complex IoT projects across the Ontario region within Blackstone Energy Services’ portfolio. This role involves managing…
Added 2 hours ago
Project Engineer / Project Manager
Associated Engineering
Yellowknife, NT
Full-time
…seeking an experienced and dedicated Project Engineer/Project Manager to join our team in our Yellowknife office. This role is a great opportunity for a motivated engineering professional…
Added 2 hours ago
Estimator (Transmission)
Valard Construction
Calgary, AB
Full-time
Reporting to the Estimating Manager, this role is designed for an early-career professional with an electrical background who wants to develop into an estimator. We will offer mentorship…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 2 hours ago
Manager, Information Security
TD
Toronto, ON · Mississauga, ON · Markham, ON
Full-time
…knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
Estimator (Transmission)
Valard Construction
Calgary, AB
Full-time
Reporting to the Estimating Manager, this role is designed for an early-career professional with an electrical background who wants to develop into an estimator. We will offer mentorship…
Added 3 hours ago
Insurance Services Manager
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Mcbride, BC
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…Coastal Community Credit, is looking for an Insurance Services…
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Product Manager (Early Career) (Canada)
Jobright.ai
Canada
Full-time
…approach job searches. They are seeking an Early Career Product Manager to oversee the lifecycle of AI agent features, analyze user feedback, and create detailed product documentation to…
Added 3 hours ago
Mechanical Estimator
Tap Roots Plumbing and Heating Ltd.
Surrey, BC
$100,000 to $130,000 CAD / year
Full-time
This position is also responsible for the support and coordination to the Project Manager on current and upcoming projects. This could include administrative work, collecting documents,…

IATA

Manager, Learning Experience and Support

Montreal, QC, Canada

Posting language: English
Posted: Sep 24, 2026

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Original job description

Employment Type: Permanent

Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

At IATA Training, you will join a diverse, mission‑driven team that believes in the power of learning to connect people, strengthen communities, and elevate global aviation standards. We are a small but highly effective group responsible for the systems that power our learning experience, platforms that enable skills development for thousands of professionals worldwide.

For more than 50 years, our training solutions have helped organizations operate safely, efficiently, and sustainably, while creating meaningful career opportunities for the people they employ. As part of this legacy, you will play a key role in advancing how learning is designed, delivered, and experienced across our ecosystem, ensuring that it remains engaging and aligned with evolving industry needs.

Reporting to the Head Commercial Excellence, you will lead the Learning Experience function, driving the design, configuration, and optimization of learner journeys across our platforms. You will work at the intersection of business needs, user expectations, and system capabilities, ensuring that learning solutions are intuitive, scalable, and aligned with modern digital standards. Your leadership will directly impact a high‑visibility environment where user experience is critical: each year, we serve over 100,000 students, deliver more than 1,000 classes, and support a global network of 350+ instructors and 400+ training partners.

In this context, delivering a seamless, learner‑centric experience across multiple touchpoints is essential to our success. You and your team will be at the forefront of shaping how users interact with our training ecosystem, translating business and customer needs into meaningful, effective, and engaging learning experiences.

What your day would be like

The incumbent

is responsible for:

Learning Experience Design & Governance: Lead the end‑to‑end design and governance of learner journeys across all training platforms. Translate business and customer needs into intuitive, engaging, and scalable learning experiences. Define standards for course structures, user flows, and platform configurations to ensure consistency, usability, and alignment with modern digital learning practices.
Platform Configuration & Quality Assurance: Oversee the configuration of learning experiences within the LMS and connected systems, including course catalogs, experience tracks, badges, certifications, and learner communications. Ensure all changes are tested, validated, and meet defined quality, usability, and compliance standards before release.
Stakeholder Engagement & Requirements Management: Act as the primary bridge between business stakeholders, product teams, and technical functions. Gather, refine, and prioritize requirements related to learner experience, ensuring they are clearly translated into actionable specifications for system configuration and development.
Operational Excellence & Support Oversight: Provide leadership for the resolution of learner experience–related issues, ensuring efficient triage and high‑quality support. Collaborate with technical and data teams to resolve system-related challenges while maintaining a seamless experience for end users.
Content & Experience Standards: Establish and maintain standards for how learning content is structured and presented across platforms. Ensure consistency in navigation, accessibility, and learner engagement, while supporting the evolution toward more flexible, skills‑based, and digital learning formats.
Knowledge Management & Documentation: Drive the creation and continuous improvement of documentation related to learning journeys, configurations, and user guidelines. Ensure that knowledge is accessible, up to date, and supports both internal teams and end users.
Innovation & Continuous Improvement: Identify opportunities to enhance the learner experience through new features, improved workflows, and better use of platform capabilities. Champion innovation in learning design, personalization, and user engagement.
Cross‑Functional Collaboration & Roadmap Contribution: Work closely with Technical Systems Management, Data Governance, and product teams to ensure the evolution of platforms aligns with user needs and business strategy. Contribute to the system enhancement roadmap by advocating for improvements that elevate the overall learning experience.
Team Leadership & Capability Development: Provide direction, coaching, and performance management for team members. Foster a culture of accountability, continuous learning, and operational excellence. Ensure the team is equipped with the skills, tools, and processes needed to support a modern, data‑driven learning ecosystem.

We would love to hear from you if

You have strong understanding of modern learning principles, including learner journey design, user experience (UX), skills‑based learning, and digital content structuring within LMS and integrated platforms.
Proven ability to translate business requirements into effective system configurations, with solid knowledge of LMS capabilities, integrations, and how learning platforms interact within a broader technology ecosystem.
Excellent ability to engage with cross‑functional stakeholders, gather and prioritize requirements, and align learning experience initiatives with business objectives, customer expectations, and product strategy.
University degree in educational technology, information systems, or a related field or relevant experience in learning and development roles.
8+ years of progressive experience working with technology platforms and enterprise systems, including roles such as LMS Manager, Instructional Designer, Learning Product Manager, Learning Solution Manager, or similar.
Demonstrated ability to work effectively in an international and multicultural environment.
Problem solving skills, ability to find work around solutions and ability to prioritize based on the cost/benefit analysis and defend tough decisions based on the 80/20 rule.
Proven organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail;
Excellent English skills (verbal & written), knowledge of other languages is an asset.
Knowledge and experience of learning technologies and instructional design tools.
Ability to work independently, manage timelines, and drive results without close supervision.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!

Apply About employer

More about this job

Responsibilities

Lead the end-to-end design, configuration, and governance of learner journeys across training platforms to ensure intuitive and scalable experiences. Act as the primary bridge between business stakeholders and technical teams to prioritize requirements and maintain operational excellence.

Requirements

Requires 8+ years of progressive experience in learning technology roles and a university degree in educational technology or information systems. Candidates must possess strong knowledge of LMS capabilities, instructional design, and the ability to manage cross-functional stakeholders in a multicultural environment.

Skills

Learning experience design
LMS management
User experience
Stakeholder engagement
Requirements management
Operational excellence
Instructional design
Digital learning
Project management
Data-driven decision making
Team leadership
Platform configuration
Quality assurance
Skills-based learning
Cross-functional collaboration

Benefits

Flexible work options
Remote work
Hybrid work
Work from abroad policy
Birthday off
Volunteering time off

Visa sponsorship

Not detected in the job text

Keywords

LMS
Learning Experience Design
UX
Instructional Design
Digital Learning
Enterprise Systems
Stakeholder Management
Data Governance
Product Strategy
Skills-based Learning
Quality Assurance
Project Management
Aviation
Learning Management System
Platform Configuration
Accessibility
Knowledge Management
Operational Excellence
Digital Standards
Cross-functional Leadership

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