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IATA

Senior Manager Crew Training

Montreal, QC, Canada

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Job details

Experience: Minimum 10 years’ experience in the aviation industry, e.g., as flight crew, air traffic controller, etc.
Posting language: English
Posted: Nov 6, 2026

Original job description

Employment Type: Permanent

Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

The Flight Operations and Crew Training Team, within OSS-Flight and Technical Operations, is committed to the development and implementation of industry guidance, training solutions, operational standards, and collaborative initiatives that support IATA's mission of improving safety, efficiency, and sustainability throughout the aviation industry. The team’s activities include regular collaboration with States and regulators, IATA member airlines, training providers and international organizations.

What your day would be like

Reporting to the Head, Flight Operations and Crew Training, you will participate in the definition of aviation personnel training standards, develop associated guidance and industry best practices, and support, practically, the implementation of these training standards. Consequently, you will balance industry engagement and technical expertise while supporting initiatives that improve safety and efficiency across aviation personnel training.

Specifically, you

will be responsible to:

Represent IATA at international industry forums and conferences and provide expertise during regulatory meetings and working groups.

Collaborate with member airlines, ICAO, civil aviation authorities, aircraft manufacturers, and training providers on operational and training-related initiatives.

Develop industry guidance, best practices, and standards related to aviation operational personnel.

Participate in the implementation of Competency-Based Training and Assessment (CBTA) methodologies.

Participate in the design and delivery of CBTA course developer standardizations for the following personnel:

Maintenance personnel training (AMTEM)
Cabin crew training
Dispatcher / Flight operations officer training
Air traffic controller training

Support the Secretary of the IATA Pilot Training and Licensing Task Force (PTLTF) by helping coordinate and lead the work of the Task Force.
Coordinate forecasts, budgeting targets and executive summary reports related to the development progress of the above-mentioned standardizations.
Coordinate the publication of new or revised guidance materials with IATA Publishing.

We would love to hear from you if have

University degree in aviation management or an aviation related discipline. Minimum 10 years’ experience in the aviation industry, e.g., as flight crew, air traffic controller, etc.
Proven CBTA program development and/or delivery
Training delivery experience in one of the following aviation disciplines: flight crew, aircraft maintenance personnel, air traffic controller, dispatcher
High degree of familiarity with ICAO provisions related to training design (e.g., ICAO Doc 9868, Doc 10056, Doc 10106, etc.)
Strong interpersonal and communication skills, able to speak in public to large audiences of professionals in the aviation industry

Travel Required: Y: 10%

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!

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More about this job

Responsibilities

The Senior Manager will define aviation personnel training standards and develop industry best practices while collaborating with regulators and member airlines. They will also support the implementation of Competency-Based Training and Assessment (CBTA) methodologies across various aviation disciplines.

Requirements

Candidates must possess a university degree in aviation management or a related field and at least 10 years of experience in the aviation industry. A high degree of familiarity with ICAO provisions related to training design and strong communication skills are required.

Skills

Aviation management
Crew training
Competency-based training and assessment
CBTA
Regulatory compliance
Project management
Public speaking
Stakeholder management
Aviation safety
Training design
Operational standards
Budgeting
Forecasting
Technical writing
Interpersonal skills
Communication

Benefits

Continuous learning
Equal pay
Family-friendly policies
Volunteering opportunities
Flexible work options
Remote work
Hybrid work
Work from abroad policy
Birthday off

Visa sponsorship

Not detected in the job text

Keywords

Aviation
IATA
Crew Training
Flight Operations
CBTA
ICAO
Training Standards
Safety
Sustainability
Regulatory Affairs
Aviation Management
Personnel Training
Maintenance Personnel
Cabin Crew
Air Traffic Controller
Dispatcher
Best Practices
Budgeting
Forecasting
Standardization
Guidance Materials
Industry Forums
Collaboration
Technical Expertise
Work-life Balance

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