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Added 12 mins ago
DC
Concrete finisher
Dynamic Concrete Pumping Inc.
Calgary, AB
- $36 to $40 CAD / hour
- Full-time
- On-site
Added 14 mins ago
B
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- Full-time
…development of proposals and business cases, and shape the scope and commercial structure of the…
Added 14 mins ago
SG
cabinetmaker
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Added 14 mins ago
GI
Light Duty Cleaner
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Richmond, BC
- Full-time
Added 14 mins ago
GI
Light Duty Cleaner
GDI Integrated Facility Services
Richmond, BC
- Part-time
Added 14 mins ago
M&
Marketing and Sales Coordinator
Marcus & Millichap
Vancouver, BC
- Full-time
…investor-facing materials, email campaigns, and social media content for commercial real estate listings. This role requires a highly organized and detail-oriented professional who can…
Added 14 mins ago
LC
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- Part-time
Added 14 mins ago
E
Concrete & Formwork Superintendent
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- Full-time
…construction experience within Special Projects, Institutional, Commercial, and/or Industrial projects or an equivalent combination of technical training and…
Added 14 mins ago
O
Senior Commercial Counsel
Optro
Remote, Canada
- $168,000 to $231,000 USD / year
- Full-time
- Remote
As Senior Commercial Counsel at Optro, you will be an integral member of Optro’s expanding legal team, primarily focusing on Enterprise and Strategic deals deals and supporting Area…
Added 14 mins ago
RB
Client Advisor
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- Full-time
Added 14 mins ago
RB
Banking Advisor
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Added 14 mins ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
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Added 14 mins ago
Senior Customer Success Manager (Transformation Advisor), Independent Software Vendor (ISV)
Amazon
Toronto, ON
- Proactively identify risks (technical, organizational, or commercial) and drive mitigation plans before they become escalations
Added 14 mins ago
B
Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…test plans, test cases, and regression testing for retail and commercial banking applications to ensure timely and accurate deliverables and outputs. Audit and validate customer campaigns…
Added 14 mins ago
IH
Senior Project Coordinator
Inspired HR
Calgary, AB
- Full-time
Ready for the next step in your construction career? If you have strong commercial project coordination experience in the Calgary area and an entrepreneurial spirit, we'd like to hear from…
Added 14 mins ago
IH
Project Coordinator
Inspired HR
Burnaby, BC
- Full-time
Ready for the next step in your construction career? If you have solid commercial project coordination experience in the Vancouver area and an entrepreneurial spirit, we'd like to hear from…
Added 14 mins ago
F
Webber - Patrol Maintenance Technician - Infrastructure Management
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Carleton Place, ON · Ottawa, ON · CAN - Webber - Infra - Ottawa
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Added 20 mins ago
XC
Heavy Equipment Operator
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- Full-time
Added 28 mins ago
TC
VP, Engineering
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- Full-time
…reorganising around three business units, each with its own commercial owner, all drawing on that same platform. Deciding where engineering capacity goes, and holding those decisions when…
Added 28 mins ago
TR
Supply Chain Management Co-op
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Trail, BC
- $4,108 to $5,183 CAD / month
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…to collaborate with stakeholders from diverse technical and commercial backgrounds, and a demonstrated willingness to learn and take…
Added 28 mins ago
GD
Project Designer
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Stanley, MB
- Full-time
The opportunity to work on commercial, multi-family and investment projects throughout Southern Manitoba.
Added 28 mins ago
W
Senior Power Plant Engineer
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Calgary, AB
- Full-time
Engage in engine repair and shop visit management, removal plan development, work scope definition, and Technical Management and Commercial/cost oversight of all Engine Shop visits.
Added 28 mins ago
RC
Senior Project Coordinator
Rayner Construction Services Inc.
Calgary, AB
- $85,000 to $95,000 CAD / year
- Full-time
Ready for the next step in your construction career? If you have strong commercial project coordination experience in the Calgary area and an entrepreneurial spirit, we'd like to hear from…
Added 28 mins ago
EC
Siding Installer – Commercial Building Envelope
Epic Commercial
Calgary, AB
- $30 to $35 CAD / hour
- Full-time
Epic Commercial is a growth-oriented leader in building envelope solutions, specializing in restoration, cladding, custom metal, and waterproofing. We invest in our people through advanced…
Added 28 mins ago
A
Mechanical Designer
Actalent
Ottawa, ON
- $40 to $60 CAD / hour
- Full-time
Ensure all designs comply with applicable commercial, military, and industry codes, standards, and engineering best practices.

IBC Technologies Canada

Product Support Specialist II

Burnaby, BC, Canada

$64,000 to $74,000 CAD / year · Full-time

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Job details

Pay: $64,000 to $74,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from home, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

This role is best suited for candidates with hands-on experience in HVAC, boilers, hydronics, plumbing, or mechanical systems troubleshooting who enjoy supporting contractors and customers.
Identify problems and troubleshoot mechanical and installation issues with boilers, heating systems, and related equipment via phone and email.

Essential Functions

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
Support customers in the interpretation of warranty information.
Arrange for malfunctioning or defective items to be returned for repair or replacement.
Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions, and determine warranty eligibility on CRM.
Drafting process documents and troubleshooting guides.
Ensure full resolution and conclusion of tickets.
Performs other duties as assigned.

Knowledge, Skills, & Abilities:

Excellent customer service skills.
Mechanically inclined.
Excellent verbal and written communication skills.
Meticulous in nature, with a strong focus on accuracy.
Advanced proficiency in CRM.
Working proficiency in MS Office Suites.
Demonstrated ability to work well with others in a matrix team environment.
Ability to see cases and tickets through to their conclusion.
Demonstrated ownership.
Ability to manage time on tickets efficiently.
Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
Excellent problem-solving skills for technical products.

Work Experience:

Prior experience providing remote technical support and customer service.
Prior experience maintaining extensive customer records on CRM.

This role will support the IBC Canada business site, based in Burnaby,Canada.

Schedule: Monday to Friday, 8 am to 4:30 pm. May occasionally require weekends and holidays.

Work Arrangement: Work from home days available after completing training.

Reporting to: Manager, Customer Experience

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More about this job

Responsibilities

Provide technical assistance to commercial and residential customers and contractors, diagnosing and resolving post-sale installation, service, repair, and product issues by phone and email. Manage support tickets through resolution, including warranty interpretation, returns or replacements, CRM documentation, inventory assessment, and preparation of troubleshooting guides and process documents.

Requirements

Candidates should have hands-on experience troubleshooting HVAC, boilers, hydronics, plumbing, or mechanical systems, along with prior remote technical support and customer service experience. The role requires strong communication and problem-solving skills, mechanical aptitude, CRM proficiency, accuracy, and the ability to manage cases through to completion; no education requirement is stated.

Skills

Technical Support
Customer Service
HVAC Troubleshooting
Boiler Systems
Hydronic Systems
Plumbing Systems
Mechanical Troubleshooting
Diagnostics
Installation Support
Repair Support
CRM
Warranty Support
Inventory Assessment
Technical Documentation
Problem-Solving
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Service
HVAC
Boilers
Heat Pumps
Tankless Water Heaters
Air Handlers
Heat Exchangers
Hydronics
Plumbing
Mechanical Systems
Troubleshooting
Diagnostics
Installation
Repair
Parts Replacement
Warranty Eligibility
CRM
Customer Records
Inventory Assessment
Technical Documentation
Troubleshooting Guides
Ticket Management
Microsoft Office
Remote Support

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