Jobs in Canada

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Added 10 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 10 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 10 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 10 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 10 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 55 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Kitchener, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
WM
Kitchen manager
Westgate Market
Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 1 hour ago
WC
Full Time Self Checkout Attendant
Walmart Canada
Greenwood, NS
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 1 hour ago
M
Deli Assistant Department Manager Full Time Day
Maxi
Bathurst, NB
- Full-time
…products and deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to…
Added 1 hour ago
SD
Merchandiser, Hourly Union Full Time Day
Shoppers Drug Mart
Vancouver, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Patient Care Coordinator
EssilorLuxottica Group
Brossard, QC
Minimum of one year strong customer service skills (internal/ external)
Added 1 hour ago
RF
Catering service manager
Rinag Foods Inc.
Nepean, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 1 hour ago
S
Restaurant manager
Subway
Edmonton, AB
- $36 to $37 CAD / hour
- Full-time
- On-site
Added 1 hour ago
MB
Restaurant manager
Montana`s BBQ & Bar Tsawwassen
Tsawwassen, BC
- From $36.7 CAD / hour
- Full-time
- On-site
Added 1 hour ago
1D
Restaurant manager
10 Downing Street Restaurant & Bar
Fort Saskatchewan, AB
- From $36.5 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 1 hour ago
WR
Assistant manager, restaurant
WESTERN RESTAURANT FRANCHISES INC O/A A & W RESTAURANT
Fort McMurray, AB
- From $26 CAD / hour
- Full-time
- On-site
Added 1 hour ago
BJ
Restaurant assistant manager
Booster Juice
Langley, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 1 hour ago
NC
Manager - retail store chain
NextGen Communications Corp
North Vancouver, BC
- From $46.5 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 1 hour ago
EB
Beauty shop manager
Eternal Beauty Manitoba
Winnipeg, MB
- $33 to $34 CAD / hour
- Full-time
- On-site
Added 1 hour ago
BW
Hotel food and beverage service manager
Best Western Terrace Inn and Terrace Inn Liquor Store
Terrace, BC
- From $36.75 CAD / hour
- Full-time
- On-site
Added 1 hour ago
CR
Catering service manager
CVI Restaurant & Lounge
Duncan, BC
- From $37 CAD / hour
- Full-time
- On-site
Added 1 hour ago
W
Restaurant manager
WENDY'S
Hope, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Added 1 hour ago
DQ
Assistant manager, restaurant
Dairy Queen Salisbury
Salisbury, NB
- From $18.92 CAD / hour
- Full-time
- On-site
Added 1 hour ago
PL
Restaurant manager
Popeyes Louisiana Kitchen
Penticton, BC
- From $37 CAD / hour
- Full-time
- On-site
Added 1 hour ago
S
Assistant manager - food services
Subway
St. Stephen, NB
- $18 to $21 CAD / hour
- Full-time
- On-site

IBC Technologies Canada

Product Support Specialist II

Burnaby, BC, Canada

$64,000 to $74,000 CAD / year · Full-time

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Job details

Pay: $64,000 to $74,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from home, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

This role is best suited for candidates with hands-on experience in HVAC, boilers, hydronics, plumbing, or mechanical systems troubleshooting who enjoy supporting contractors and customers.
Identify problems and troubleshoot mechanical and installation issues with boilers, heating systems, and related equipment via phone and email.

Essential Functions

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
Support customers in the interpretation of warranty information.
Arrange for malfunctioning or defective items to be returned for repair or replacement.
Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions, and determine warranty eligibility on CRM.
Drafting process documents and troubleshooting guides.
Ensure full resolution and conclusion of tickets.
Performs other duties as assigned.

Knowledge, Skills, & Abilities:

Excellent customer service skills.
Mechanically inclined.
Excellent verbal and written communication skills.
Meticulous in nature, with a strong focus on accuracy.
Advanced proficiency in CRM.
Working proficiency in MS Office Suites.
Demonstrated ability to work well with others in a matrix team environment.
Ability to see cases and tickets through to their conclusion.
Demonstrated ownership.
Ability to manage time on tickets efficiently.
Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
Excellent problem-solving skills for technical products.

Work Experience:

Prior experience providing remote technical support and customer service.
Prior experience maintaining extensive customer records on CRM.

This role will support the IBC Canada business site, based in Burnaby,Canada.

Schedule: Monday to Friday, 8 am to 4:30 pm. May occasionally require weekends and holidays.

Work Arrangement: Work from home days available after completing training.

Reporting to: Manager, Customer Experience

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More about this job

Responsibilities

Provide technical assistance to commercial and residential customers and contractors, diagnosing and resolving post-sale installation, service, repair, and product issues by phone and email. Manage support tickets through resolution, including warranty interpretation, returns or replacements, CRM documentation, inventory assessment, and preparation of troubleshooting guides and process documents.

Requirements

Candidates should have hands-on experience troubleshooting HVAC, boilers, hydronics, plumbing, or mechanical systems, along with prior remote technical support and customer service experience. The role requires strong communication and problem-solving skills, mechanical aptitude, CRM proficiency, accuracy, and the ability to manage cases through to completion; no education requirement is stated.

Skills

Technical Support
Customer Service
HVAC Troubleshooting
Boiler Systems
Hydronic Systems
Plumbing Systems
Mechanical Troubleshooting
Diagnostics
Installation Support
Repair Support
CRM
Warranty Support
Inventory Assessment
Technical Documentation
Problem-Solving
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Service
HVAC
Boilers
Heat Pumps
Tankless Water Heaters
Air Handlers
Heat Exchangers
Hydronics
Plumbing
Mechanical Systems
Troubleshooting
Diagnostics
Installation
Repair
Parts Replacement
Warranty Eligibility
CRM
Customer Records
Inventory Assessment
Technical Documentation
Troubleshooting Guides
Ticket Management
Microsoft Office
Remote Support

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