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Added 8 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Full-time
We also work with new physicans coming to BC and help them learn the health care system. We have a great team of mentors who are always willing to answer questions.
Added 8 mins ago
A
Partners in Performance - Performance Strategy Senior Associate - Current MBA Students - Canada - NAELFY27
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…work alongside clients from the shop floor to the C-suite to help make them happen. Whether it’s process improvement, supply chain optimization or back office transformation, you’ll help…
Added 52 mins ago
CO
Motor Equipment Repairman – Department of Public Works
City of Methuen
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
…perspectives and welcome candidates from underrepresented groups to help make its vision a reality, by providing access to resources to all candidates and providing reasonable…
Added 52 mins ago
TO
Respiratory Therapist 1
The Ottawa Hospital
Ottawa, ON
- Temporary
Current and active general certificate of registration or eligibility for general certification with the College of Respiratory Therapists of Ontario (C.R.T.O.) without limitation;
Added 52 mins ago
TO
Respiratory Therapist 1
The Ottawa Hospital
Ottawa, ON
- Temporary
Current and active general certificate of registration or eligibility for general certification with the College of Respiratory Therapists of Ontario (C.R.T.O.) without limitation;
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Part-time
…environment. Our extraordinary team also includes 4 personnel to help physicians with any daily tasks. Located in Willowbrook, our clinic is right at the heart of Langley and is next-door…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Balanced Practice: We help you prioritize creating a balanced patient panel and a well-rounded practice that meets your professional goals.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Full-time
This Medical Clinic is seeking a locum physician to help with coverage on a flexible basis. We are open to any days that work best for your schedule, and you are welcome to pick up shifts…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Ladner, BC
- Full-time
This modern, bright clinic has a team of dedicated and well-trained staff to help the physicians with a focus to provide an approach that is patient-centered to all of our patients which is…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Abbotsford, BC
- Full-time
Balanced Practice: We help you prioritize creating a balanced patient panel and a well-rounded practice that meets your professional goals.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Moody, BC
- Part-time
…is a unique opportunity to join a clinic from inception and help shape its culture and…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Port Moody, BC
- Part-time
…is a unique opportunity to join a clinic from inception and help shape its culture and…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
This is a rare opportunity to help shape and grow a clinic from the ground up in one of Metro Vancouver’s fastest-growing communities.
Added 1 hour ago
C
AKS/ ARO DevOps Engineer
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
…where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive…
Added 1 hour ago
TS
Justice Direct Support Worker
The Salvation Army in Canada
Saskatoon, SK
- Part-time
…on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people…
Added 2 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…of the assigned work, while knowing when to seek specialized help from subject matter…
Added 2 hours ago
A
Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Review of technical documents and drawings (e.g. equipment General Arrangement drawings, equipment layout drawings, isometrics, pipe supports, flow diagrams and P&ID), calculations,…
Added 2 hours ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…of the assigned work, while knowing when to seek specialized help from subject matter…
Added 2 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…of the assigned work, while knowing when to seek specialized help from subject matter…
Added 2 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.
Added 2 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.
Added 2 hours ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
…of the assigned work, while knowing when to seek specialized help from subject matter…
Added 2 hours ago
A
Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Review of technical documents and drawings (e.g. equipment General Arrangement drawings, equipment layout drawings, isometrics, pipe supports, flow diagrams and P&ID), calculations,…
Added 2 hours ago
FM
financial officer
Fresh Market Foods
Sioux Lookout, ON
- Full-time
Maintain general ledgers and financial statements
Added 2 hours ago
MY
YOUTH DEVELOPMENT COORDINATOR
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB
- Full-time
…the Youth Development Coordinator will teach life skills, and help youth establish normal routines while promoting their overall well-being. McMan is seeking a candidate who builds strong…

IBC Technologies Canada

Product Support Specialist II

Burnaby, BC, Canada

$64,000 to $74,000 CAD / year · Full-time

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Job details

Pay: $64,000 to $74,000 CAD / year
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Technical Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist II provides technical support for commercial and residential customers and contractors. The role will be hybrid with a mix of in-office work and work from home, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

This role is best suited for candidates with hands-on experience in HVAC, boilers, hydronics, plumbing, or mechanical systems troubleshooting who enjoy supporting contractors and customers.
Identify problems and troubleshoot mechanical and installation issues with boilers, heating systems, and related equipment via phone and email.

Essential Functions

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Identify problems, troubleshoot errors, and explain and help initiate the repairs process via phone and email.
Support customers in the interpretation of warranty information.
Arrange for malfunctioning or defective items to be returned for repair or replacement.
Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions, and determine warranty eligibility on CRM.
Drafting process documents and troubleshooting guides.
Ensure full resolution and conclusion of tickets.
Performs other duties as assigned.

Knowledge, Skills, & Abilities:

Excellent customer service skills.
Mechanically inclined.
Excellent verbal and written communication skills.
Meticulous in nature, with a strong focus on accuracy.
Advanced proficiency in CRM.
Working proficiency in MS Office Suites.
Demonstrated ability to work well with others in a matrix team environment.
Ability to see cases and tickets through to their conclusion.
Demonstrated ownership.
Ability to manage time on tickets efficiently.
Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
Excellent problem-solving skills for technical products.

Work Experience:

Prior experience providing remote technical support and customer service.
Prior experience maintaining extensive customer records on CRM.

This role will support the IBC Canada business site, based in Burnaby,Canada.

Schedule: Monday to Friday, 8 am to 4:30 pm. May occasionally require weekends and holidays.

Work Arrangement: Work from home days available after completing training.

Reporting to: Manager, Customer Experience

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More about this job

Responsibilities

Provide technical assistance to commercial and residential customers and contractors, diagnosing and resolving post-sale installation, service, repair, and product issues by phone and email. Manage support tickets through resolution, including warranty interpretation, returns or replacements, CRM documentation, inventory assessment, and preparation of troubleshooting guides and process documents.

Requirements

Candidates should have hands-on experience troubleshooting HVAC, boilers, hydronics, plumbing, or mechanical systems, along with prior remote technical support and customer service experience. The role requires strong communication and problem-solving skills, mechanical aptitude, CRM proficiency, accuracy, and the ability to manage cases through to completion; no education requirement is stated.

Skills

Technical Support
Customer Service
HVAC Troubleshooting
Boiler Systems
Hydronic Systems
Plumbing Systems
Mechanical Troubleshooting
Diagnostics
Installation Support
Repair Support
CRM
Warranty Support
Inventory Assessment
Technical Documentation
Problem-Solving
Written and Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Service
HVAC
Boilers
Heat Pumps
Tankless Water Heaters
Air Handlers
Heat Exchangers
Hydronics
Plumbing
Mechanical Systems
Troubleshooting
Diagnostics
Installation
Repair
Parts Replacement
Warranty Eligibility
CRM
Customer Records
Inventory Assessment
Technical Documentation
Troubleshooting Guides
Ticket Management
Microsoft Office
Remote Support

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