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Added 5 mins ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
Manage client expectations, and meet agreed upon deadlines; produce work that is timely and accurate. Strive to provide great customer service and anticipate follow-up inquiries
Added 5 mins ago
Pro Account Sales Associate: Part-time - COUNTRY HILLS
The Home Depot Canada
Calgary, AB
Part-time
…responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining…
Added 5 mins ago
Diagnostic Imaging Clerk
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the general supervision of the Diagnostic Imaging (DI) Manager of Operations, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 5 mins ago
Lot Associate Part Time - ETOICOKE N
The Home Depot Canada
Toronto, ON · Etobicoke, ON
Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 5 mins ago
Clerk 3 - Radiology - Child Health
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Diagnostic Services, Diagnostic Imaging - Child Health, the incumbent provides reception and clerical support for the department.
Added 5 mins ago
Unit Clerk - Ambulatory Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 5 mins ago
Casual Food Service Worker- AgeCare Seton
Aramark Canada
Calgary, AB
Full-time
The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of…
Added 5 mins ago
Unit Clerk - Ambulatory Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 5 mins ago
Unit Clerk - Ambulatory Care
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 5 mins ago
Associé(e) aux ventes - Matériaux de construction (Temps partiel)
The Home Depot Canada
Granby, QC
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 mins ago
Lot Associate : Part Time - RICHMOND
The Home Depot Canada
Richmond, BC
Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 5 mins ago
Equity Research Database & Development Associate
BMO Capital Markets
Montreal, QC
Full-time
Manage client expectations, and meet agreed upon deadlines; produce work that is timely and accurate. Strive to provide great customer service and anticipate follow-up inquiries
Added 5 mins ago
Lumber Sales Part Time - BOLTON
The Home Depot Canada
Bolton, ON
Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 5 mins ago
Senior Account Manager – Client Growth (Base + Uncapped Commission + On-site)
Setsail Marketing
Vancouver, BC
Full-time
Setsail Marketing is a full-service digital marketing agency specializing in SEO, paid advertising, performance marketing, branding, and AI-driven strategy. We work with growing businesses…
Added 5 mins ago
Equity Research Database & Development Associate
BMO Capital Markets
Toronto, ON
Full-time
Manage client expectations, and meet agreed upon deadlines; produce work that is timely and accurate. Strive to provide great customer service and anticipate follow-up inquiries
Added 5 mins ago
Pharmacy Manager
Rexall Care Network
Mississauga, ON
Full-time
As a Pharmacist at Rexall, you’ll ensure excellence in patient care, customer service, and operational efficiency. Your Patient focused responsibilities will include:
Added 5 mins ago
Catering Services Worker
Aramark Canada
Kingston, ON
Full-time
Provide excellent customer service, enhancing the overall guest experience.
Added 21 mins ago
Senior Market and Trading Specialist
Royal Bank of Canada
Vancouver, BC
Full-time
Customer Service, Customer Service Management, Decision Making, Equity Research, Excel Reports, Interpersonal Relationship Management, Investment Management, Investment Performance…
Added 35 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 35 mins ago
Full Time Store Supervisor | Boardwalk
Urban Barn Ltd.
Waterloo, ON
$18.75 to $23.75 CAD / hour
Full-time
…our employees feel right at home. Here, you will enrich the customer experience while growing your experience with a well-known Canadian…
Added 50 mins ago
Administrative Support III
Alberta Health Services
Vermilion, AB
Part-time
…managers & staff from various departments. Examples of exceptional customer service in a fast-paced, multi-task environment serving staff, management, clients & the public with both…
Added 50 mins ago
Live-in Resident Manager
Boardwalk
Victoria, BC
Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…

IBC Technologies Canada

Product Support Specialist III

Burnaby, BC, Canada

Pay: $74,000 to $86,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Product Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist III provides technical support for commercial and residential customers and contractors. The role will be primarily remote but may need to engage in fieldwork at times, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Schedule: Monday to Friday, 8 am to 4:30 pm. However, a 6:00 AM start may be needed at times. May occasionally require weekends and holidays.

Work Arrangement: Hybrid

Reporting to: Manager, Customer Experience

Work Location: You can work out of either locations listed below:

Burnaby, Canada: 8015 N Fraser Wy, Burnaby, BC V5J 5M8

Lawnside, USA: 121 Walter A Gaines Wy, Lawnside, NJ 08045, United States

Responsibilities

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Identify problems, troubleshoot errors, and explain and initiate the repairs process, remotely.
Support customers in the interpretation of warranty information.
Arrange for malfunctioning or defective items to be returned for repair or replacement.
Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions and determine warranty eligibility on CRM.
Drafting process documents and troubleshooting guides.
Ensure full resolution and conclusion of tickets.
Performs other duties as assigned.

Qualifications

Work Experience:

Prior experience providing field or customer service in one or more of the following sectors: refrigeration, hydronic heating, HVAC, home appliances or automotive.
Prior experience providing remote technical support and customer service.
Prior experience maintaining extensive customer records on CRM is preferred.
Experience in performing field wiring, programming, and commissioning of boilers/heating equipment/parts is an asset.

Knowledge, Skills, & Abilities:

Excellent customer service skills.
Mechanically inclined.
Excellent verbal and written communication skills.
Meticulous in nature, with a strong focus on accuracy.
Working proficiency in MS Office Suites.
Demonstrated ability to work well with others in a matrix team environment.
Ability to see cases and tickets through to their conclusion.
Demonstrated ownership.
Ability to manage time on tickets efficiently.
Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
Excellent problem-solving skills for technical products.

Education and Certificates:

Gas Fitter G1/2 or Class A/B is an asset but not required.
HVAC and Refrigeration Red Seal is an asset but not required.
Automotive Red Seal is an asset but not required.
Plumbing Red Seal is an asset but not required.

Apply About employer

More about this job

Responsibilities

Provide remote and occasional field-based technical assistance to customers and contractors, diagnosing and resolving post-sale installation, service, repair, and product issues. Manage support tickets and warranty processes in the CRM, coordinate returns or replacements, document resolutions, and create troubleshooting guides.

Requirements

Candidates should have customer service or field experience in HVAC, refrigeration, hydronic heating, home appliances, or automotive, along with experience in remote technical support. Strong communication, mechanical aptitude, accurate CRM recordkeeping, and ticket ownership are important; relevant trade certifications and experience wiring, programming, or commissioning heating equipment are assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
HVAC
Hydronic Heating
Refrigeration
Boiler Installation And Service
Heat Pumps
Tankless Water Heaters
CRM Documentation
Warranty Support
Technical Writing
Field Wiring
Equipment Commissioning
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Refrigeration
Hydronic Heating
Boilers
Heat Pumps
Tankless Water Heaters
Air Handlers
Heat Exchangers
Parts Replacement
Technical Support
Remote Diagnostics
Troubleshooting
Customer Service
CRM
Warranty Eligibility
Inventory Assessment
Installation
Repair
Field Wiring
Programming
Equipment Commissioning
Microsoft Office
Gas Fitter G1/2
Gas Fitter Class A/B
HVAC And Refrigeration Red Seal
Automotive Red Seal
Plumbing Red Seal

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