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Added 12 mins ago
ML
Hospitality Manager - Client Centre
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The Hospitality Manager - Client Centre is an onsite leadership role responsible for overseeing hospitality operations across the Conference Centre, workplace catering, and Executive…
Added 27 mins ago
P
restaurant assistant manager
Petro-Canada
Miramichi, NB
- Full-time
Added 27 mins ago
H
assistant manager, fast food
Harvey's
Port Colborne, ON
- Full-time
Added 27 mins ago
HH
assistant manager, restaurant
Halibut House Fish and Chips Inc.
Welland, ON
- Full-time
Added 27 mins ago
NF
Assistant Store Manager Fresh Full Time Day
No Frills
AB · Edmonton, AB
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 1 hour ago
MJ
Compounding Manager
Manufacturing Job Site
Markham, ON
- Full-time
The Compounding Manager is responsible for managing and overseeing all compounding activities to ensure batches are produced safely, efficiently, and in accordance with approved formulas,…
Added 1 hour ago
TG
Planet Fitness - Member Services Representative - Part Time - Timmins
Taymax Group
Timmins, ON
- Part-time
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
Added 2 hours ago
MM
restaurant manager
Montfort Mediterranean Grill
Hamilton, ON
- Full-time
Added 2 hours ago
KT
assistant manager - food services
King Tandoori Vaughan
Georgetown, ON
- Full-time
Added 2 hours ago
SR
Sales Associate
Staples Retail
Yellowknife, NT
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 hours ago
DQ
restaurant assistant manager
Dairy Queen
Vancouver, BC
- Full-time
Added 3 hours ago
TB
shift manager - fast food restaurant
Taco Boy
Cold Lake, AB
- Full-time
Added 3 hours ago
WC
Customer service manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 3 hours ago
AT
Terminal Clerk
Armour Transportation Systems
New Glasgow, NS
- Full-time
Escalate issues or concerns to the Terminal Manager or Supervisor
Added 3 hours ago
WC
(CAN) Consumables Associate
Walmart Canada
Kitchener, ON
- Contract
Resolves customer issues and refers concerns to management where appropriate.
Added 3 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 3 hours ago
WC
(CAN) Associé, produits consommables
Walmart Canada
Montreal, QC
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 4 hours ago
SI
Sales Associate
Staples Inc.
Chilliwack, BC
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 4 hours ago
SC
shift supervisor - Store# 83724, 251 ELMSDALE RD.
Starbucks Coffee Company
Elmsdale, NS
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 5 hours ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 5 hours ago
O&
restaurant manager
Oliver & Bonacini Hospitality
The Blue Mountains, ON
- Full-time
Added 6 hours ago
P
manager, restaurant
Petro-Canada
Gatineau, QC
- Full-time
Added 6 hours ago
CC
Fort Frances - Part-time Merchandiser
Coca-Cola Canada Bottling Limited
Keewatin, ON
- Part-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 6 hours ago
QS
assistant manager, fast food
Quiznos Sub
Thompson, MB
- Full-time
Added 6 hours ago
TB
accommodation services manager
Travelodge Bracebridge
Bracebridge, ON
- Full-time

IBC Technologies Canada

Product Support Specialist III

Burnaby, BC, Canada

Hybrid

$74,000 to $86,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $74,000 to $86,000 CAD / year
Job type: Full-time
Workplace: Hybrid
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

Are you fueled by the thrill of solving problems and the satisfaction of turning customers' worries into smiles? We have an opportunity for you to do just that! As a Product Support Specialist at our company, you will be a crucial part of our mission to deliver outstanding technical support to both commercial and residential clients.

Harness your technical prowess in a hybrid role that offers flexibility without missing out on the in-person engagements that so many of us thrive on. You'll find yourself diving into the diverse challenges of diagnostics and resolutions for an array of post-sale issues. Your playground will include boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Take your passion for problem-solving to the next level and join our team to make a tangible difference in the day-to-day lives of our customers. Your skill, dedication, and customer-oriented approach will be the beacon that guides our customers from their heating concerns to solutions. Don't miss this opportunity to turn your passion into a rewarding career!

Position Summary

The Product Support Specialist III provides technical support for commercial and residential customers and contractors. The role will be primarily remote but may need to engage in fieldwork at times, offering diagnostics and resolutions for a range of post-sale issues, including but not limited to boiler installation and service, heat pumps, tankless water heaters, air handlers, heat exchangers, and parts replacement.

Schedule: Monday to Friday, 8 am to 4:30 pm. However, a 6:00 AM start may be needed at times. May occasionally require weekends and holidays.

Work Arrangement: Hybrid

Reporting to: Manager, Customer Experience

Work Location: You can work out of either locations listed below:

Burnaby, Canada: 8015 N Fraser Wy, Burnaby, BC V5J 5M8

Lawnside, USA: 121 Walter A Gaines Wy, Lawnside, NJ 08045, United States

Responsibilities

Provide verbal and written technical assistance to customers with service, installation, repair and general product questions.
Identify problems, troubleshoot errors, and explain and initiate the repairs process, remotely.
Support customers in the interpretation of warranty information.
Arrange for malfunctioning or defective items to be returned for repair or replacement.
Track requests, troubleshoot problems, assess parts or spare inventory, document resolutions and determine warranty eligibility on CRM.
Drafting process documents and troubleshooting guides.
Ensure full resolution and conclusion of tickets.
Performs other duties as assigned.

Qualifications

Work Experience:

Prior experience providing field or customer service in one or more of the following sectors: refrigeration, hydronic heating, HVAC, home appliances or automotive.
Prior experience providing remote technical support and customer service.
Prior experience maintaining extensive customer records on CRM is preferred.
Experience in performing field wiring, programming, and commissioning of boilers/heating equipment/parts is an asset.

Knowledge, Skills, & Abilities:

Excellent customer service skills.
Mechanically inclined.
Excellent verbal and written communication skills.
Meticulous in nature, with a strong focus on accuracy.
Working proficiency in MS Office Suites.
Demonstrated ability to work well with others in a matrix team environment.
Ability to see cases and tickets through to their conclusion.
Demonstrated ownership.
Ability to manage time on tickets efficiently.
Ability to read, write, and comprehend technical instructions, short correspondence, technical documentation and memos.
Excellent problem-solving skills for technical products.

Education and Certificates:

Gas Fitter G1/2 or Class A/B is an asset but not required.
HVAC and Refrigeration Red Seal is an asset but not required.
Automotive Red Seal is an asset but not required.
Plumbing Red Seal is an asset but not required.

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More about this job

Responsibilities

Provide remote and occasional field-based technical assistance to customers and contractors, diagnosing and resolving post-sale installation, service, repair, and product issues. Manage support tickets and warranty processes in the CRM, coordinate returns or replacements, document resolutions, and create troubleshooting guides.

Requirements

Candidates should have customer service or field experience in HVAC, refrigeration, hydronic heating, home appliances, or automotive, along with experience in remote technical support. Strong communication, mechanical aptitude, accurate CRM recordkeeping, and ticket ownership are important; relevant trade certifications and experience wiring, programming, or commissioning heating equipment are assets.

Skills

Technical Support
Customer Service
Troubleshooting
Problem-Solving
HVAC
Hydronic Heating
Refrigeration
Boiler Installation And Service
Heat Pumps
Tankless Water Heaters
CRM Documentation
Warranty Support
Technical Writing
Field Wiring
Equipment Commissioning
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

HVAC
Refrigeration
Hydronic Heating
Boilers
Heat Pumps
Tankless Water Heaters
Air Handlers
Heat Exchangers
Parts Replacement
Technical Support
Remote Diagnostics
Troubleshooting
Customer Service
CRM
Warranty Eligibility
Inventory Assessment
Installation
Repair
Field Wiring
Programming
Equipment Commissioning
Microsoft Office
Gas Fitter G1/2
Gas Fitter Class A/B
HVAC And Refrigeration Red Seal
Automotive Red Seal
Plumbing Red Seal

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