Federal Government Delivery Manager
- Ottawa, ON, Canada
$140,000 to $182,000 CAD / year · Full-time
Applications open in a new tab.
Job details
- Pay
- $140,000 to $182,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
As a Federal Government Delivery Manager, you will provide strategic leadership and oversight to ensure the efficient and effective delivery of services and technology to clients. You will establish policies, procedures, and quality standards to drive high service performance and exceptional results.
Your Primary Responsibilities Will Include
Bachelor's Degree
Required Technical And Professional Expertise
Federal Government of Canada: Secret level security clearance is mandatory or enhanced reliability status in progress.
Preferred Technical And Professional Experience
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
As a Federal Government Delivery Manager, you will provide strategic leadership and oversight to ensure the efficient and effective delivery of services and technology to clients. You will establish policies, procedures, and quality standards to drive high service performance and exceptional results.
Your Primary Responsibilities Will Include
- Drive Service Excellence: Establish policies, procedures, and quality standards to drive high service performance, ensuring efficient and effective delivery of services and technology to clients.
- Monitor Team Performance: Track team progress, gather customer feedback, and identify areas for process improvements to optimize service delivery outcomes.
- Optimize Service Delivery: Leverage tools such as project management software and service management platforms to streamline service delivery, remove obstacles, and deliver exceptional results.
- Ensure Client Satisfaction: Gather customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements.
- Develop Strategic Plans: Develop and implement strategic plans to drive service performance, ensuring alignment with client needs and business objectives.
Bachelor's Degree
Required Technical And Professional Expertise
- Strategic Leadership Experience: Deep expertise in leading the delivery of managed services, with a proven track record of providing strategic leadership and oversight to ensure efficient and effective service delivery.
- Service Management Expertise: Experience with establishing policies, procedures, and quality standards to drive high service performance, ensuring alignment with client needs and business objectives.
- Technology Leveraging: Deep understanding of leveraging tools such as project management software, and service management platforms to streamline service delivery, optimize outcomes, and remove obstacles.
- Performance Monitoring: Experience in monitoring team performance, tracking progress, gathering customer feedback, and identifying areas for process improvements to optimize service delivery outcomes.
- Client-Centric Approach: Deep expertise in gathering customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements.
Federal Government of Canada: Secret level security clearance is mandatory or enhanced reliability status in progress.
Preferred Technical And Professional Experience
- Project Management Software Expertise: Deep understanding of leveraging project management software to streamline service delivery and optimize outcomes. Experience with implementing and utilizing project management tools to drive high service performance and exceptional results.
- Service Management Platform Knowledge: Familiarity with service management platforms and their application in managed services delivery. Understanding of how to leverage these platforms to remove obstacles and deliver exceptional results.
- IT Service Management Best Practices: Experience with IT service management best practices and frameworks, such as ITIL, to drive high service performance and alignment with client needs and business objectives.
More about this job
Responsibilities
Provide strategic leadership and oversight for managed services delivery, establishing policies, procedures, and quality standards to ensure effective service performance. Monitor team progress and client feedback, improve delivery processes, and develop strategic plans aligned with client needs and business objectives.
Requirements
Requires extensive experience leading managed services delivery, service management, performance monitoring, client-focused improvements, and SDLC approaches including waterfall, iterative, and agile. A bachelor's degree is preferred, and a Canadian federal government Secret clearance or enhanced reliability status in progress is required.
Skills
- Strategic Leadership
- Managed Services Delivery
- Service Management
- Service Performance Monitoring
- Process Improvement
- Client Satisfaction
- Project Management Software
- Service Management Platforms
- Waterfall
- Iterative Development
- Agile
- ITIL
- Quality Standards
- Federal Government Security Clearance
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Technology
- Government & Public Sector
- Consulting
Keywords
- Managed Services
- Strategic Leadership
- Service Delivery
- Service Management
- Project Management Software
- Service Management Platforms
- IT Service Management
- ITIL
- Waterfall
- Iterative Development
- Agile
- Performance Monitoring
- Process Improvement
- Customer Feedback
- Client Satisfaction
- Quality Standards
- Federal Government of Canada
- Secret Security Clearance
- Enhanced Reliability Status