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Added just now
UH
Nutrition Aide, Food Delivery
University Health Network
Toronto, ON
- Part-time
May be required to work rotating shifts · May be required to work at multiple areas as well as rotating shifts in emergency situations
Added just now
UH
Aide / Porter
University Health Network
Toronto, ON
- Contract
New hires must have grade 12 or equivalent education · May be required to work at multiple areas as well as rotating shifts in emergency situations
Added just now
MI
Bilingual Field Specialist
MSX International
ON · Ontario
- Full-time
Utilize personal industry experience to inform project manager of market opportunities and
Added just now
TG
Market Supervisor
TMX Group
Montreal, QC
- Full-time
Must Have(s):
Added 15 mins ago
T
Personal Banker
TD
Stratford, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 15 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 15 mins ago
T
Mobile Mortgage Specialist
TD
Montreal, QC
- Full-time
…services bancaires personnels et aux petites entreprises. Au service de plus de 11 millions de clients au Canada, TD Canada Trust offre une gamme complète de produits et de services…
Added 15 mins ago
T
Personal Banker Trainee
TD
Woodstock, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 15 mins ago
T
Personal Banker Trainee
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 15 mins ago
Retail Assistant Store Manager - Portage Ave.
Fire & Flower Inc.
Winnipeg, MB
The Retail Assistant Store Manager is the first point of contact for addressing and dealing with customer complaints and ensuring that customers have an enjoyable experience when visiting…
Added 15 mins ago
Registered Veterinary Technician/Technologist
VetStrategy / Daubigny
Sherwood Park, AB
Supports management of customer complaints as required in partnership with the Lead Emergency RVT and Hospital Manager, interacting with clientele to deescalate, resolve, and/or escalate…
Added 15 mins ago
Registered Veterinary Technician/Technologist
VetStrategy / Daubigny
Sherwood Park, AB
Supports management of customer complaints as required in partnership with the Lead Emergency RVT and Hospital Manager, interacting with clientele to deescalate, resolve, and/or escalate…
Added 15 mins ago
SEM SPECIALIST
Boutique La Vie En Rose
Montreal, QC
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 15 mins ago
IT SUPPORT TECHNICIAN, LEVEL 3
Boutique La Vie En Rose
Montreal, QC
Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with…
Added 15 mins ago
CH
Part-time- Diningroom Server-Oakpark Retirement
Claridge Homes
Ottawa, ON
- Part-time
Food service experience necessary, preferably with seniors.·
Added 15 mins ago
M
Manager, Operations Integration Subways
Metrolinx
Toronto, ON
- Full-time
The Manager, Operations Integration – Subways plays a key role in ensuring the safe, reliable and efficient delivery of subway and LRT services. The position provides operational, technical…
Added 15 mins ago
D
Assistant Manager, Member Services and Sales Support
Desjardins
Port-Cartier, QC · Sept-Îles, QC · Caisse Desjardins du Coeur-de-la-Côte-Nord
- Full-time
As a member services and sales support assistant manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the…
Added 15 mins ago
KP
Front Office Manager
Kingfisher Pacific Resort & Spa
Royston, BC
- Full-time
We are looking for an experienced, motivated, and hands-on Front Office Manager to lead our Front Office and Guest Services teams.
Added 15 mins ago
SI
Server
Shannex Incorporated
Saint John, NB
- Part-time
At least one year of experience with serving food or demonstrated experience in customer service;
Added 15 mins ago
SI
Server
Shannex Incorporated
Fredericton, NB
- Full-time
At least one year of experience with serving food or demonstrated experience in customer service;
Added 15 mins ago
TW
Inside Sales Representative – Wheels & Tires
The Wheel Group
Langley (District), BC · Langley, BC
- Full-time
This is a high-volume, phone-driven sales position focused on outbound calling, account growth, and new business development - NOT a customer service or order-taking role.
Added 15 mins ago
I
Federal Government Delivery Manager
IBM
Ottawa, ON
- $140,000 to $182,000 CAD / year
- Full-time
As a Federal Government Delivery Manager, you will provide strategic leadership and oversight to ensure the efficient and effective delivery of services and technology to clients. You will…
Added 15 mins ago
CC
Data Intelligence Business Lead
Canada Council for the Arts | Conseil des arts du Canada
Ottawa, ON
- Full-time
Under the direct supervision of the Manager, Intelligence and Data Strategy, the Data Intelligence Business Lead supports the development and implementation of the Council’s Client Customer…
Added 15 mins ago
NF
Front End Department Manager Full Time Day
No Frills
Regina, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 15 mins ago
DG
Lot Attendant - Compound
Dilawri Group of Companies
Vancouver, BC
- Full-time
…presented to the highest standard. Reporting to the Logistic Manager, this position supports both sales and service teams by maintaining vehicle readiness, lot organization, and overall…

IBM

Federal Government Delivery Manager

Ottawa, ON, Canada

$140,000 to $182,000 CAD / year · Full-time

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Job details

Pay: $140,000 to $182,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Federal Government Delivery Manager, you will provide strategic leadership and oversight to ensure the efficient and effective delivery of services and technology to clients. You will establish policies, procedures, and quality standards to drive high service performance and exceptional results.

Your Primary Responsibilities Will Include

Drive Service Excellence: Establish policies, procedures, and quality standards to drive high service performance, ensuring efficient and effective delivery of services and technology to clients.
Monitor Team Performance: Track team progress, gather customer feedback, and identify areas for process improvements to optimize service delivery outcomes.
Optimize Service Delivery: Leverage tools such as project management software and service management platforms to streamline service delivery, remove obstacles, and deliver exceptional results.
Ensure Client Satisfaction: Gather customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements.
Develop Strategic Plans: Develop and implement strategic plans to drive service performance, ensuring alignment with client needs and business objectives.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Strategic Leadership Experience: Deep expertise in leading the delivery of managed services, with a proven track record of providing strategic leadership and oversight to ensure efficient and effective service delivery.
Service Management Expertise: Experience with establishing policies, procedures, and quality standards to drive high service performance, ensuring alignment with client needs and business objectives.
Technology Leveraging: Deep understanding of leveraging tools such as project management software, and service management platforms to streamline service delivery, optimize outcomes, and remove obstacles.
Performance Monitoring: Experience in monitoring team performance, tracking progress, gathering customer feedback, and identifying areas for process improvements to optimize service delivery outcomes.
Client-Centric Approach: Deep expertise in gathering customer feedback to understand client needs and preferences, informing process improvements and service delivery enhancements.

Software Development Life Cycle (SDLC): Deep experience in deploying a systematic framework for producing high‑quality software using various models including waterfall, iterative and agile.

Federal Government of Canada: Secret level security clearance is mandatory or enhanced reliability status in progress.

Preferred Technical And Professional Experience

Project Management Software Expertise: Deep understanding of leveraging project management software to streamline service delivery and optimize outcomes. Experience with implementing and utilizing project management tools to drive high service performance and exceptional results.
Service Management Platform Knowledge: Familiarity with service management platforms and their application in managed services delivery. Understanding of how to leverage these platforms to remove obstacles and deliver exceptional results.
IT Service Management Best Practices: Experience with IT service management best practices and frameworks, such as ITIL, to drive high service performance and alignment with client needs and business objectives.

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More about this job

Responsibilities

Provide strategic leadership and oversight for managed services delivery, establishing policies, procedures, and quality standards to ensure effective service performance. Monitor team progress and client feedback, improve delivery processes, and develop strategic plans aligned with client needs and business objectives.

Requirements

Requires extensive experience leading managed services delivery, service management, performance monitoring, client-focused improvements, and SDLC approaches including waterfall, iterative, and agile. A bachelor's degree is preferred, and a Canadian federal government Secret clearance or enhanced reliability status in progress is required.

Skills

Strategic Leadership
Managed Services Delivery
Service Management
Service Performance Monitoring
Process Improvement
Client Satisfaction
Project Management Software
Service Management Platforms
Waterfall
Iterative Development
Agile
ITIL
Quality Standards
Federal Government Security Clearance

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Strategic Leadership
Service Delivery
Service Management
Project Management Software
Service Management Platforms
IT Service Management
ITIL
Waterfall
Iterative Development
Agile
Performance Monitoring
Process Improvement
Customer Feedback
Client Satisfaction
Quality Standards
Federal Government of Canada
Secret Security Clearance
Enhanced Reliability Status

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Jobs in Canada