SAP S4/HANA EAM (PM) Consultant
- Calgary, AB, Canada
$79,800 to $125,400 CAD / year · Full-time
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Job details
- Pay
- $79,800 to $125,400 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 8+ years of experience in application management support / AMS for SAP HANA SCM environments.
- Posting language
- English
- Posted
Original job description
Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
8+ years of experience in application management support / AMS for SAP HANA SCM environments.
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
Your Role And Responsibilities
Provide day-to-day application management and production support for SAP HANA SCM Plant Maintenance and Warranty Management processes.
- Monitor, troubleshoot, and resolve incidents, defects, and service requests within agreed service levels.
- Perform issue analysis, root cause identification, and recommend permanent fixes.
- Support batch jobs, interfaces, data validations, and system health checks related to PM and warranty processes.
- Coordinate with cross-functional teams for issue resolution across integrated SAP modules and external systems.
- Support configuration, testing, and deployment of minor enhancements and defect fixes in SAP PM and Warranty Management.
- Analyze business requirements and translate them into supportable functional or technical solutions.
- Maintain application stability and ensure system changes do not negatively impact ongoing operations.
- Assist in transport management, release validation, and post-deployment support.
- Support plant maintenance business processes including equipment and functional location management, maintenance notifications and work orders, preventive and corrective maintenance, task lists, maintenance plans, breakdown maintenance, and service history.
- Support warranty-related processes including warranty master data, claims processing, entitlement validation, and warranty tracking and reporting.
- Work with business users to resolve process issues and improve operational effectiveness.
- Participate in ticket triage, prioritization, backlog management, and support reviews.
- Document incidents, resolutions, known errors, and support procedures.
- Contribute to knowledge base development and continuous improvement of support operations.
- Ensure compliance with change management, incident management, and problem management processes.
- Support audit, controls, and operational reporting requirements as needed.
- Partner with business stakeholders, SAP functional teams, BASIS, developers, integration teams, and testing teams.
- Escalate critical issues with clear impact assessment and recovery planning.
- Support user communication during incidents, outages, and planned changes.
- Provide guidance to junior support team members when required.
8+ years of experience in application management support / AMS for SAP HANA SCM environments.
- Strong functional expertise in SAP Plant Maintenance (PM).
- Experience supporting Warranty Management processes and related business scenarios.
- Experience with incident management, problem management, service request handling, and root cause analysis.
- Understanding of SAP HANA environment and production support considerations.
- Experience with SAP configuration analysis, defect troubleshooting, testing support, and deployment support.
- Knowledge of integration points between SAP PM and related modules such as MM, CS, SD, and FI/CO.
- Strong business process analysis, documentation, communication, and stakeholder coordination skills.
- Experience in SAP S/4HANA environments.
- Exposure to Warranty Claim Management and end-to-end warranty lifecycle processes.
- Knowledge of SAP workflow, interfaces, IDocs, and integration troubleshooting.
- Familiarity with SAP Fiori applications related to maintenance and service processes.
- Experience with service management tools such as ServiceNow, Jira, or similar platforms.
- Understanding of ITIL-based support processes.
- Experience supporting global or multi-site manufacturing or service operations.
- Exposure to reporting and analytics tools supporting maintenance and warranty operations.
- ABAP debugging experience or ability to work effectively with technical development teams.
- Experience in continuous improvement, support transition, or hypercare activities.
More about this job
Responsibilities
Provide day-to-day application and production support for SAP Plant Maintenance and Warranty Management, including incident resolution, root cause analysis, configuration, testing, and deployment support. Coordinate with business users and cross-functional teams to maintain system stability, support maintenance and warranty processes, document resolutions, and improve support operations.
Requirements
Requires 8+ years of SAP HANA SCM application management support experience, strong SAP Plant Maintenance expertise, and experience supporting Warranty Management processes. Candidates should also have production support, incident and problem management, configuration and troubleshooting experience, and knowledge of integrations with related SAP modules.
Skills
- SAP Plant Maintenance
- SAP S/4HANA
- SAP HANA
- Warranty Management
- Incident Management
- Problem Management
- Root Cause Analysis
- SAP Configuration
- Defect Troubleshooting
- Testing Support
- Deployment Support
- SAP MM
- SAP CS
- SAP SD
- SAP FI/CO
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Consulting
- Manufacturing
- Customer Service & Support
Keywords
- SAP S/4HANA
- SAP HANA
- SAP SCM
- SAP Plant Maintenance
- Warranty Management
- Production Support
- Incident Management
- Problem Management
- Service Requests
- Root Cause Analysis
- SAP Configuration
- Defect Troubleshooting
- Batch Jobs
- Interfaces
- Data Validation
- Transport Management
- Change Management
- ITIL
- SAP MM
- SAP CS
- SAP SD
- SAP FI/CO
- SAP Workflow
- IDocs
- SAP Fiori
- ServiceNow
- Jira
- ABAP Debugging
- Hypercare