Jobs in Canada

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Added 21 mins ago
Senior Manager - Defence & Public Service - Industry & Enterprise
Accenture
Ottawa, ON
Full-time
You are a trusted advisor and transformation leader with experience in Defence, Public Service, National Security, or other complex public sector environments.
Added 21 mins ago
System Administrator
Innergex
Longueuil, QC
Full-time
…Administrator plays a key role in the operation, evolution, and security of the company’s technology environments. Working alongside a team of specialists, the person ensures the smooth…
Added 52 mins ago
AltaGas - Advisor, EHS
AltaGas Ltd.
Slave Lake, AB · PEC Slave Lake
Full-time
We are seeking a safety-focused professional to join our team as an Advisor, Environment, Health & Safety (EHS) at our Slave Lake facility.
Added 1 hour ago
Technical Architect Director - PubSec - Mulesoft Canada
Emplo Inc.
Gatineau, QC
Full-time
Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens - permanent residents are not…
Added 1 hour ago
Senior Financial Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 1 hour ago
Director of Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 1 hour ago
Prospr Advisor
Sun Life
Montreal, QC · Sun Life Montreal Metcalfe
Full-time
…center of everything we do. As an LLQP and IFIC certified Prospr Advisor your work will directly contribute to our mission of helping clients achieve lifetime financial security and live…
Added 1 hour ago
Senior Advisor, Management information
Desjardins
Montreal, QC · Levis, QC
Full-time
As a senior management information advisor, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze…
Added 1 hour ago
Workday HCM Senior Consultant
BDO
Toronto, ON
Full-time
…solutions aligned with client business objectives. As a trusted advisor, you will guide stakeholders through decisions, communicate trade-offs, and help deliver practical, integrated…
Added 1 hour ago
Workday Finance Senior Consultant
BDO
Toronto, ON
Full-time
…solutions aligned with client business objectives. As a trusted advisor, you will guide stakeholders through decisions, communicate trade-offs, and help deliver practical, integrated…
Added 2 hours ago
AltaGas - Advisor, EHS
AltaGas Ltd.
Slave Lake, AB
Full-time
We are seeking a safety-focused professional to join our team as an Advisor, Environment, Health & Safety (EHS) at our Slave Lake facility.
Added 2 hours ago
Senior Consultant, Workday HCM
BDO Canada
Toronto, ON
Full-time
…solutions aligned with client business objectives. As a trusted advisor, you will guide stakeholders through decisions, communicate trade-offs, and help deliver practical, integrated…
Added 2 hours ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Added 2 hours ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Added 2 hours ago
Financial Advisor Trainee (Burnaby)
Co-operators
Burnaby, BC
Full-time
As an exclusive Financial Advisor of Co-operators you are an entrepreneurial-minded leader. You are a high achieving business builder who will manage your own insurance agency with the full…
Added 2 hours ago
Financial Advisor Trainee (Victoria)
Co-operators
Victoria, BC
Full-time
As an exclusive Financial Advisor of Co-operators you are an entrepreneurial-minded leader. You are a high achieving business builder who will manage your own insurance agency with the full…
Added 2 hours ago
Financial Advisor Trainee (Winnipeg)
Co-operators
Winnipeg, MB
Full-time
As an exclusive Financial Advisor of Co-operators you are an entrepreneurial-minded leader. You are a high achieving business builder who will manage your own insurance agency with the full…
Added 3 hours ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…projects, the Project Estimation Manager will serve as a trusted advisor to leadership, providing strategic insights and recommendations to optimize project feasibility, cost-effectiveness,…
Added 3 hours ago
Solution Architect
Deloitte
Toronto, ON
Full-time
Act as a trusted advisor to HR and technology leaders, facilitating workshops and providing guidance on HR transformation, operating models, cloud adoption, data governance, AI, and SAP…
Added 3 hours ago
Business Continuity Management Advisor
Raise
Toronto, ON
Full-time
We at Raise are hiring a Business Continuity Management Advisor for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 3 hours ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…projects, the Project Estimation Manager will serve as a trusted advisor to leadership, providing strategic insights and recommendations to optimize project feasibility, cost-effectiveness,…
Added 3 hours ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…projects, the Project Estimation Manager will serve as a trusted advisor to leadership, providing strategic insights and recommendations to optimize project feasibility, cost-effectiveness,…
Added 3 hours ago
Account Manager
Xpera
Ottawa, ON
Full-time
…investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner,…
Added 3 hours ago
System Administrator
Innergex
Longueuil, QC
Full-time
…Administrator plays a key role in the operation, evolution, and security of the company’s technology environments. Working alongside a team of specialists, the person ensures the smooth…
Added 4 hours ago
Audit and Control Advisor
Legal Aid Ontario
Toronto, ON
Full-time
…organization. Reporting to the IAU Management, the Audit and Control Advisor is accountable for executing internal audit projects, ensuring that audits comply with applicable standards and…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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