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Added 13 mins ago
Poultry Sales Specialist
P&H
ON · Inkerman, ON
Full-time
We are seeking a Poultry Sales Specialist to join our New-Life Mills team. This role is responsible for identifying and developing new business opportunities in Eastern Ontario while…
Added 26 mins ago
Geotechnical Design Manager, for COWI in North America
COWI
Surrey, BC
Full-time
…curiosity – and sometimes even our courage – to create the solutions the world needs today to enable a better tomorrow. We support our customers’ transition towards increased…
Added 26 mins ago
Geotechnical Design Manager, for COWI in North America
COWI
North Vancouver, BC
Full-time
…curiosity – and sometimes even our courage – to create the solutions the world needs today to enable a better tomorrow. We support our customers’ transition towards increased…
Added 26 mins ago
Quality Assurance Engineer
HR Solutions
London, ON
Full-time
The Quality Engineer/Specialist is responsible for overseeing the company’s compliance with ISO-9001 and CISC standards. The Quality Engineer/Specialist will also establish procedures and…
Added 26 mins ago
Asset Management Specialist
Kelly Services (Canada), Ltd.
Toronto, ON
Contract
Partner with business, operations, engineering, technology, data, finance, and governance teams to align solutions with asset management policy, regulatory obligations, IMS requirements,…
Added 26 mins ago
Manager, Sales Compensation
Aviso
Toronto, ON
$110,000 to $135,000 CAD / year
Full-time
…incentive plans effectively drive sales performance, support business objectives, and align with organizational priorities. Working closely with Sales, Finance, and People teams, the…
Added 26 mins ago
Business System Analyst with VAM & LMS
K&K Global Talent Solutions INC.
Toronto, ON
Full-time
We are seeking an experienced LMS / VAM Specialist to drive the delivery, implementation, and optimization of our
Added 28 mins ago
Spécialiste des Ventes Territorial
Mettler Toledo
Montreal, QC
Fournir des solutions complètes et collaborer avec le terrain lorsque nécessaire pour les demandes de service.
Added 28 mins ago
Spécialiste des ventes industrielles
Mettler Toledo
Quebec, QC
…ce poste, vous soutiendrez et vendrez notre portefeuille de solutions de pesage, allant des balances de table aux balances au sol, ainsi qu’aux modules de pesage intégrés aux applications…
Added 28 mins ago
Technical Support Specialist
Siemens
Montreal, QC
Participate in our celebrations, social events, and offsite business events.
Added 28 mins ago
Proposal Bid Specialist
Siemens
Montreal, QC · Quebec, QC
Participate in our celebrations, social events and offsite business events.
Added 28 mins ago
Director, Journey Enablement, Assisted Servicing & Collections
BMO
Toronto, ON · BMOPLACE
Full-time
Define the target-state assisted servicing and collections experience, including triggers, treatment paths, specialist handoffs, case-management requirements, employee tools, supporting…
Added 28 mins ago
Manager, Sales Compensation
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
…incentive plans effectively drive sales performance, support business objectives, and align with organizational priorities. Working closely with Sales, Finance, and People teams, the…
Added 28 mins ago
Spécialiste en dimensionnement des systèmes d'air (Analyse de Performance) / Air System Sizing Specialist (Performance Analysis)
Airbus
Mirabel, QC · Montreal, QC
Full-time
Added 28 mins ago
Senior Advisor Onboarding & Transitions Specialist
Manulife
Winnipeg, MB · Halifax, NS · Burlington, ON · Waterloo, ON
Full-time
The Sr. Advisor Onboarding & Transitions Specialist is a critical, multi-functional role within the Manulife Wealth Business Development organization. The role supports new advisors joining…
Added 58 mins ago
Client Success Specialist
ETS
Canada
Full-time
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement…
Added 58 mins ago
Enterprise Integration Developer
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
Collaborates with business and technical inter-divisional staff and professional services to deliver and sustain API development and integration solutions through the life cycle and reports…
Added 58 mins ago
Sales Support Specialist - Canada
D&H Distributing
Mississauga, ON
Full-time
D&H is growing! Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and…
Added 58 mins ago
DevSecOps Specialist
Procom
Toronto, ON
Contract
The main function of a DevSecOps Specialist is to conceive and write detailed software implementations/code while ensuring that their code/configurations adhere to the security, logging,…
Added 58 mins ago
Senior Systems Administrator
HEB MANITOBA
Winnipeg, MB
Full-time
The role is the escalation point for complex incidents, a mentor to the Technical Support Specialist team, and a hands-on contributor to HEB's technology modernization agenda. It operates…
Added 58 mins ago
Software & Integrations Developer (CRM)
Quadra
Vaudreuil-Dorion, QC
Translate business requirements into scalable technical solutions, while challenging assumptions and identifying opportunities to simplify and optimize outcomes.
Added 1 hour ago
Senior Use-Case Lead
Aduna Global
Montreal, QC
Full-time
6+ years of relevant experience in technical product marketing, solutions engineering, specialist pre-sales, product strategy, or a related customer-facing technical role.
Added 1 hour ago
Insurance Advisor Life, Health & Wealth
RBC
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
Full-time
…Benefits, & Wealth products enables you to provide valuable solutions to your clients based on their needs. Alongside your own prospecting and networking activity, you are fully supported…
Added 1 hour ago
Senior .NET Developer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Ability to mentor and lead other junior technical developers to design, build and implement technical solutions for various business needs.
Added 1 hour ago
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
Full-time
CTI is an architectural and furniture solutions dealer. We partner with our clients to execute commercial projects - curating, procuring, delivering, and supporting environments that help…

Closed listing

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Closing date: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 20 hours ago
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Original job description

Archived listing. The details below describe a past opening.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

About employer

More about this job

Responsibilities

The role involves managing and supporting large-scale infrastructure while ensuring high-quality technical support and adherence to Service Level Agreements. You will also conduct risk assessments and develop strategies to enhance IT resilience and business continuity.

Requirements

Candidates must have deep expertise in infrastructure management, risk assessment, and security compliance. A Master's degree is preferred, along with professional certifications such as CISSP or CISM and familiarity with the ITIL framework.

Skills

Infrastructure Management
Risk Assessment
Incident Resolution
Security Management
Compliance
IT Resilience
Business Impact Analysis
Service Level Agreements
ITIL Framework
Cloud Infrastructure
AWS
Azure
CISSP
CISM
Infrastructure Provisioning
Disaster Recovery

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Risk Assessment
Incident Resolution
Security
Compliance
IT Resilience
Business Impact Analysis
Service Level Agreements
ITIL
Cloud Infrastructure
AWS
Azure
CISSP
CISM
Infrastructure Provisioning
Disaster Recovery
Platform Engineering
Hybrid Cloud
AI
Red Hat
IT Consulting
Infrastructure Specialist
Regulatory Requirements
Business Continuity
Technical Support

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