Jobs in Canada

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Added 29 mins ago
Professional Resources Specialist
The Law Office Management Association (TLOMA)
Toronto, ON
Full-time
As a Professional Resources Specialist, you will support the firm’s recruitment and onboarding of lawyers and law students, working closely with the Firm’s Director, Professional Resources…
Added 29 mins ago
Banking Advisor
National Bank of Canada
Kirkland, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Banking Advisor
National Bank of Canada
Montreal, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 29 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
BANKING ADVISOR
National Bank of Canada
Montreal, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 29 mins ago
Regional Sales Director (Coffee & Vending Services)
Compass Group Canada
Port Coquitlam, BC
Full-time
Sell our complete service offerings as solutions that match client needs.
Added 29 mins ago
BANKING ADVISOR
National Bank of Canada
Sorel-Tracy, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 30 mins ago
Mine Water Management Technical Lead
GHD Group Pty Ltd
Toronto, ON
Full-time
GHD is seeking a dedicated leader experienced with client service, project/program management, and strategic planning experience.. We are looking to leverage our leading corporate and…
Added 30 mins ago
Export Buyer
AutoCanada Inc.
Winnipeg, MB
$70,000 to $200,000 CAD / year
Full-time
Strong client service orientation with the ability to manage multiple, competing priorities in a fast-paced environment.
Added 45 mins ago
Sales Specialist - Victoria
Influence Marketing
Victoria, BC
The Sales Specialist will be responsible for building relationships and brand awareness and increasing sales inside Best Buy stores on behalf of our client.
Added 45 mins ago
Junior Solutions Specialist
Method Integration Inc.
Remote, Canada
$55,000 CAD / year
Full-time · Remote
…built around how they actually work. As a Junior Solutions Specialist, you'll be part of every step, from the first discovery call to go-live. You'll get to know each client's workflows,…
Added 45 mins ago
Client Service Associate
Northbridge Financial
Calgary, AB
Full-time · Other
Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support…
Added 45 mins ago
Junior Proposal Specialist
ATCO Group
Calgary, AB
Full-time
ATCO Frontec provides facilities management, remote operations, infrastructure, construction, and defense support services across Canada and internationally. We partner with government,…
Added 58 mins ago
Event Specialist
Sport Driving Canada
Pickering, ON
Full-time
Sport Driving Canada is currently seeking a full-time Event Specialist to join our client’s team at the Porsche Experience Centre Toronto (PEC). We are proud to support Porsche Canada, a…
Added 58 mins ago
Banking Advisor Intern - Squamish Branch
RBC
Squamish, BC
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 58 mins ago
Professional Resources Specialist
Hicks Morley
Toronto, ON
Full-time
As a Professional Resources Specialist, you will support the firm’s recruitment and onboarding of lawyers and law students, working closely with the Firm’s Director, Professional Resources…
Added 58 mins ago
Senior Media Operations Specialist (Onsite)
Stacktics
Toronto, ON
Full-time
Minimum 2 years of client service experience, ideally in an agency environment; experience supporting large brands alongside their media agencies is an asset
Added 1 hour ago
Income Tax Support Specialist
The Salvation Army in Canada
Calgary, AB
Part-time
Serve as the main point of contact for volunteers, providing ongoing guidance and support related to basic tax filing, client service, and program boundaries.

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

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Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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