Jobs in Canada

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Added 7 mins ago
Senior Consultant, Workday HCM
BDO Canada
Toronto, ON
Full-time
…to design and deploy scalable Workday solutions aligned with client business objectives. As a trusted advisor, you will guide stakeholders through decisions, communicate trade-offs, and…
Added 7 mins ago
Administrative Assistant
Hunter Mercantile
Aurora, ON
$55,000 to $65,000 CAD / year
Full-time
Advisor & Team Support: Handle calendar management, prepare client files, manage office supplies, and draft professional correspondence.
Added 22 mins ago
PEOPLE AND CULTURE BUSINESS PARTNER DIRECTOR (HYBRID)
Green Shield Canada
Toronto, ON
Collaboration: Serve as a trusted advisor to senior leaders and maintain a strong understanding of business priorities, operating models, talent and culture. Partner with COEs by bringing a…
Added 36 mins ago
Senior Bookkeeper, Ease Cloud Accounting Services
ACCA Careers
Calgary, AB
Full-time
Make an impact with our ease Cloud Accounting Services team as a Senior Bookkeeper. This diverse team of professionals is dedicated to exceeding clients’ unique needs within a rapidly…
Added 36 mins ago
Salesforce Business Solutions Architect
Digitive
Canada
Contract
Plan and facilitate discovery and design workshops with client stakeholders across sales, operations, and finance
Added 36 mins ago
Financial Business Analyst - ITS - FT Admin Contract
Humber College
Toronto, ON
Contract
Information Technology Services provides leadership for the continuous development of digital experiences delivered on a secure, flexible, and dependable IT environment built on a…
Added 36 mins ago
People and Culture Business Partner Director
GreenShield
Toronto, ON
Full-time
As GreenShield continues to disrupt the health benefits, health services and social impact industries, People & Culture (P&C) plays a pivotal role in enabling enterprise strategy, business…
Added 36 mins ago
Associate Insurance Advisor (Mandarin Speaking)
Co-operators
Toronto, ON · North York, ON
Full-time
Our Distribution team aspires to be the leader in client engagement among Canadian Insurers. We strive to provide a seamless and personalized client experience. Our knowledgeable and…
Added 36 mins ago
Associate, M&A Advisory
Valuepath Partners Inc.
AB · Edmonton, AB
Full-time
We’re building Valuepath to be the leading M&A advisor to owner-led businesses in the lower middle market in Western Canada, and we’re looking for people who want to help us achieve that…
Added 38 mins ago
Business Advisor - Westlock, AB
Scotiabank
Edmonton, AB
…including the features and benefits of small business products and services, including; an understanding of financial statements, applicable risk management policies and legal and security…
Added 38 mins ago
Investment Advisor
CIBC
Wolfville, NS
Full-time
As a member of CIBC Wood Gundy, you will be responsible for building and growing Wood Gundy client portfolios through dedicated relationship management, trusted investment advice and…
Added 38 mins ago
Investment Advisor Assistant, Wealth Management
Canaccord Genuity Group Inc.
Calgary, AB
Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 38 mins ago
Senior Credit Officer, Commercial Real Estate - Bilingual (English + French)
BMO
Montreal, QC · HO
Full-time
As the Bilingual Senior Credit Officer, Commercial Real Estate, you will serve as a trusted risk advisor responsible for the independent adjudication of complex commercial real estate…
Added 38 mins ago
Workday Solution Architect
BDO
Toronto, ON
Full-time
Serve as the design authority across all project workstreams, ensuring solution decisions align with client objectives and leading practices.
Added 38 mins ago
Financial Advisor Trainee (Burnaby)
Co-operators
Burnaby, BC
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 38 mins ago
Financial Advisor Trainee (Langley)
Co-operators
Langley (District), BC · Langley, BC
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 38 mins ago
Financial Advisor Trainee (Victoria)
Co-operators
Victoria, BC
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 38 mins ago
Financial Advisor Trainee (Calgary)
Co-operators
Calgary, AB
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 38 mins ago
Financial Advisor Trainee (Winnipeg)
Co-operators
Winnipeg, MB
Full-time
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 1 hour ago
Senior Account Manager, Agriculture
National Bank of Canada
Halifax, NS
Full-time
Agriculture, you will serve as a trusted advisor to farmers, producers, and
Added 1 hour ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…broader Engineering, Procurement, Construction, and Technical Services (EPCTS) department. The successful candidate will be a recognized subject matter expert and strategic owner of the…
Added 1 hour ago
Solution Architect
Deloitte
Toronto, ON
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 1 hour ago
Business Continuity Management Advisor
Raise
Toronto, ON
Full-time
We at Raise are hiring a Business Continuity Management Advisor for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet…
Added 1 hour ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…broader Engineering, Procurement, Construction, and Technical Services (EPCTS) department. The successful candidate will be a recognized subject matter expert and strategic owner of the…
Added 1 hour ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…broader Engineering, Procurement, Construction, and Technical Services (EPCTS) department. The successful candidate will be a recognized subject matter expert and strategic owner of the…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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