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Added 13 mins ago
Business Systems Analyst
York University
Toronto, ON
Full-time
…to the Information Technology Manager, the Business Systems Analyst is actively involved in the systems maintenance and operations portfolio to ensure quality customer service in systems…
Added 13 mins ago
Senior Financial Analyst
Insight Global
Toronto, ON · North York, ON
$95,000 to $110,000 CAD / year
Full-time
This forward-looking role is for an experienced senior analyst who can help shape the evolution of the Pro business and demonstrate readiness for broader leadership. It combines ongoing…
Added 14 mins ago
Associate Analyst, Vendor Compliance
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting into the Compliance Manager, the associate analyst supports the compliance program on both sides of the supply chain. On the inbound side, you monitor supplier performance,…
Added 14 mins ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Analyst acts as a bridge between business users, IT, Supply Chain, Distribution, and Customer Service teams, ensuring that processes, tools, and reporting solutions effectively support…
Added 14 mins ago
Technical Business Analyst (xVA Technology)
Scotiabank
Toronto, ON
Scotiabank’s Information Technology and Solutions provides global technology solutions support to each of our core businesses - Domestic Banking, International Banking, Global Banking &…
Added 14 mins ago
Senior Analyst, AI Enablement & Analytics
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 14 mins ago
Contract Analyst - Canada
Terumo
Vaughan, ON
The Contract Analyst is responsible for managing the administrative processing requirements for Group Purchasing Organization (GPO) and Individual Account Purchase Agreements (IPA). Works…
Added 14 mins ago
Sr. Business Analyst (Merchandise Financial Planning) (Hybrid)
Foot Locker
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Foot Locker, Inc. is seeking a highly analytical and detail-oriented Sr. Business Analyst to support the Merchandise Financial Planning (MFP) organization. This role is critical in…
Added 29 mins ago
Client Coordinator, Employee Benefits & Retirement
HUB International
Toronto, ON
Part-time
HUB International is seeking a dynamic part time Client Coordinator to provide high-level administrative support to the EB&R Practice at our Toronto HUB International Office. If you enjoy…
Added 29 mins ago
Condition Monitoring Analyst
Finning
Edmonton, AB
Full-time
Support customer reliability strategies through proactive maintenance and lifecycle planning
Added 42 mins ago
Sr. Business Analyst (Merchandise Financial Planning) (Hybrid)
Foot Locker
Toronto, ON
$60,000 to $70,000 CAD / year
Full-time
Foot Locker, Inc. is seeking a highly analytical and detail-oriented Sr. Business Analyst to support the Merchandise Financial Planning (MFP) organization. This role is critical in…
Added 43 mins ago
Sr. Sales Operations Analyst
Gusto, Inc.
Toronto, ON
…customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we…
Added 43 mins ago
Analyst, Service Desk
Ontario Medical Association
Toronto, ON
Full-time
This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing…
Added 57 mins ago
Analyst, Service Desk
Ontario Medical Association
Toronto, ON
Full-time
This position serves as a frontline enabler of the digital employee experience, providing high-quality technical support to OMA staff, subsidiaries, and governing Boards while contributing…
Added 58 mins ago
Bilingual Lease Analyst
BGIS
Toronto, ON
Full-time
The Lease Analyst, in conjunction with our RealLease technology platform, supports our clients nationwide in effectively and efficiently managing their leased portfolios. From abstracting…
Added 1 hour ago
Junior Analyst, Qualico Properties
Qualico Properties
Calgary, AB
Full-time
Reporting to Vice-President, Investments and Asset Management as the Junior Analyst, Properties you provide day-to-day administrative, coordination, and document support to the Commercial…
Added 1 hour ago
Supplier Performance Analyst
Canadian Tire Corporation
Toronto, ON
Full-time
Reporting to the Manager, Supplier Performance & Vendor Standards, the Analyst, Supplier Performance is responsible for supporting Supplier Performance, policy administration, and…
Added 1 hour ago
ANALYST, BUSINESS SOLUTIONS CENTRE - Temporary 12 months
BDC
Montreal, QC
Full-time
BDC is the only bank dedicated exclusively to Canadian entrepreneurs. In this role, you will support Account Managers across Canada by coordinating administrative and client service…
Added 1 hour ago
Claims Analyst
DXC Technology
Halifax, NS · CAN NS Halifax Regional Innovation Center (CSC Location)
Full-time
…Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at…
Added 1 hour ago
Delivery Service Centre Analyst
Sysco
Milton, ON · Halifax, NS · Sysco Canada Inc.
Full-time
This position supports all Delivery Service Centre (DSC) clerical activities including providing support to the regional Routing and Transportation teams. Additional responsibilities…
Added 1 hour ago
Senior System Support Analyst
IBM
Ottawa, ON
$147,050 to $190,300 CAD / year
Full-time
…helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and…
Added 1 hour ago
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
Mutual Fund Operations Associate
Kelly
Toronto, ON
Contract
Job Title: Mutual Funds Operations Analyst (Hybrid, Toronto)
Added 1 hour ago
Senior FP&A Analyst
RECRUITMENT PARTNERS INC.
Calgary, AB
Full-time
Our Calgary client is seeking an experienced Senior FP&A Analyst to join their team. The Senior Analyst drives advanced financial modeling and predictive forecasting to support operational…
Added 1 hour ago
Analyst, Store Accounting (Maternity leave replacement)
Couche-Tard
Laval, QC
Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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