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Added 34 mins ago
SC
Business Improvement Specialist - Southern Cross Pet Insurance
Southern Cross Health Insurance
Hamilton, ON
- Full-time
We're looking for a Business Improvement Specialist to join our team on a fixed-term basis until 1 August 2027, helping us continuously improve how we work, deliver better customer outcomes…
Added 1 hour ago
T(
Customer Success Solutions Specialist
Teltoo (Acquired by Haivision)
Success, SK
- Full-time
The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day…
Added 1 hour ago
TH
Asset Protection Specialist: Full Time - STRAWBERRY HILL SURREY
The Home Depot Canada
Surrey, BC
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 1 hour ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Surrey, BC
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 1 hour ago
AR
Customer Service Specialist
Atlas Roofing Corporation
Toronto, ON
- Full-time
Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist.
Added 1 hour ago
TT
Air Conditioning & Refrigeration Engineer
Tate Technical Services Limited
Engineer, BC
- Full-time
Successful applicants will benefit from a comprehensive package designed to support both their professional and personal well-being. These benefits include:
Added 2 hours ago
Technical Support Specialist - Bilingual French
Geotab
Oakville, ON · Waterloo, ON
As a Technical Support Specialist, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both Geotab and partner…
Added 3 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 3 hours ago
G
Technical Support Specialist - Bilingual French
Geotab
Oakville, ON
- Full-time
As a Technical Support Specialist, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support for both Geotab and partner…
Added 5 hours ago
L
Visual Merchandising Specialist | Westmount
lululemon
Montreal, QC
- Full-time
Added 5 hours ago
G
General Manager- Leadership Expansion Program
Groundworks
Burlington, ON
- Full-time
Groundworks, North America's leading and fastest-growing foundation repair and water management specialist, is growing and we’re looking for leaders who want more than a title - they want…
Added 5 hours ago
WA
DELIVERY DRIVER
WestCan Auto Parts
Burnaby, BC
- Full-time
West Can Auto Parts is currently looking for a talented inside Parts Specialist to take on an exciting and challenging full-time role of Automotive Parts Specialist. If you are an…
Added 5 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
LC
Beauty Specialist, Hourly Part Time Day
Loblaw Companies Limited
Vaughan, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
SB
Event Sales Specialist
Splitsville Bowl
AB · Edmonton, AB
- Part-time
Join Splitsville as a Event Sales Specialist and in return you'll get:
Added 5 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 5 hours ago
CI
Vice President, Information Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
…operational friction, and positioning Information Systems to support Calian’s future…
Added 5 hours ago
CI
Satellite Engineering Student
Calian in Space & Technology
Montreal, QC
- Internship
Provide assistance for real time support for the implementation of special and contingency satellite activities confirming successful activity execution or identifying anomalous satellite…
Added 6 hours ago
LD
Photo Lab / Casual
London Drugs Limited
Sherwood Park, AB
- Other
…takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! We currently have opportunities…
Added 7 hours ago
NB
Banking Advisor
National Bank of Canada
Ottawa, ON
- Part-time
Refer your clients to your specialist colleagues for their specific needs.
Added 7 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 8 hours ago
HC
Audiologist/Hearing Instrument Specialist - Windsor (12-18 month contract)
HearingLife Canada
Windsor, ON
- Contract
A Master’s Degree in Audiology or Hearing Instrument Specialist Certification
Added 8 hours ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
…platform (Engine by Starling), alongside a growing portfolio of specialist financial and software…
Added 8 hours ago
EC
Application Specialist, Federal Sector Services
Esri Canada
Kingston, ON
- $86,900 to $103,200 CAD / year
- Full-time
A day in the life of an Application Specialist at Esri Canada:
Added 8 hours ago
MV
Senior Operations Specialist
MARK VII EQUIPMENT INC
Burlington, ON
- $32.6 to $39 CAD / hour
- Other
The Senior Operations Specialist manages warehouse logistics, monitors inventory to keep stock levels in line with service activity, and builds working relationships with customers and…

Closed listing

IBM

Senior System Support Analyst

Ottawa, ON, Canada

$147,050 to $190,300 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Closing date: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Archived listing. The details below describe a past opening.

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

About employer

More about this job

Responsibilities

The role involves managing and supporting large-scale infrastructure while ensuring high-quality technical support and adherence to Service Level Agreements. You will also conduct risk assessments and develop strategies to enhance IT resilience and business continuity.

Requirements

Candidates must have deep expertise in infrastructure management, risk assessment, and security compliance. A Master's degree is preferred, along with professional certifications such as CISSP or CISM and familiarity with the ITIL framework.

Skills

Infrastructure Management
Risk Assessment
Incident Resolution
Security Management
Compliance
IT Resilience
Business Impact Analysis
Service Level Agreements
ITIL Framework
Cloud Infrastructure
AWS
Azure
CISSP
CISM
Infrastructure Provisioning
Disaster Recovery

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Risk Assessment
Incident Resolution
Security
Compliance
IT Resilience
Business Impact Analysis
Service Level Agreements
ITIL
Cloud Infrastructure
AWS
Azure
CISSP
CISM
Infrastructure Provisioning
Disaster Recovery
Platform Engineering
Hybrid Cloud
AI
Red Hat
IT Consulting
Infrastructure Specialist
Regulatory Requirements
Business Continuity
Technical Support

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