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Added 7 mins ago
Business Applications Specialist
Doctors of BC
Vancouver, BC · BC
Full-time
Reporting to the Manager, Business Applications, the Business Applications Specialist is responsible for supporting the design, integration, optimization and evolution of enterprise…
Added 22 mins ago
Information Technology Technician – 22.5 hours/week – Permanent
Peterborough Family Health Team
Peterborough, ON
Internship
The IT Support Technician works under the technical guidance of, and in collaboration with, the Information Technology Specialist and reports to the Finance & Business Manager. The…
Added 1 hour ago
Health, Safety and Environment Specialist
BGIS
ON · Ontario, Canada
Full-time
The Health, Safety & Environment (HSE) Specialist develops, leads and executes health, safety and environment programs for assigned accounts and ensures ongoing compliance to all internal,…
Added 1 hour ago
Executive Protection Specialist
TD
Toronto, ON
Full-time
Reporting to the Group Manager, GPS Employee Protection Programs, the Executive Protection Specialist will work in cooperation with GPS management and GPS teams to provide dedicated support…
Added 1 hour ago
Specialist, Global Product Management
Mastercard
Toronto, ON
Full-time
Specialist, Global Product ManagementOverview
Added 2 hours ago
Technical Architect Director - PubSec - Mulesoft Canada
Emplo Inc.
Gatineau, QC
Full-time
Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens - permanent residents are not…
Added 2 hours ago
Senior Manufacturing Millwright
Waterstone Human capital
Cambridge, ON
Full-time
Be the first call when something breaks, troubleshoot and fix what you can, bring in a specialist when needed.
Added 2 hours ago
Reclamation Specialist
JDS Energy & Mining
Vancouver, BC
JDS is seeking a Reclamation Specialist who can turn sound technical work into field-ready execution. This role supports mine closure, reclamation and remediation assignments from early…
Added 2 hours ago
Senior Advisor, Management information
Desjardins
Montreal, QC · Levis, QC
Full-time
…fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More…
Added 3 hours ago
Facilities Operative (Kitchen)
Vintage.com
Morley, AB
Full-time
We bring together specialist knowledge, thoughtful technology and genuine care for our customers. By helping more items stay in circulation, we create value for people and make a positive…
Added 3 hours ago
Technology and Facility Support Specialist- UCalgary Continuing Education
University of Calgary
Calgary, AB
Part-time
The Department of Central Services in Continuing Education is currently seeking a Recurring Part-time Technology and Facility Support Specialist.
Added 3 hours ago
Specialist I IT Web Application
Enbridge
Toronto, ON · Edmonton, AB · Calgary, AB · North York
Full-time
…excellence, innovation, and sustainable growth. We are looking for a Specialist I IT Web Application to help shape the future of our digital experience and technology ecosystem. In this…
Added 3 hours ago
Cybersecurity Analyst / Analyste en cybersécurité
FENCECORE
Montreal, QC
Full-time
We’re looking for a Cybersecurity Analyst to run day-to-day security operations for our clients. You are the first line of investigation and response across endpoint, identity, email, and…
Added 3 hours ago
Appointment Center - Agent du Centre d'appels | Appointment Center Agent
Contractor Nation
Laval, QC
Full-time
Join Our Team as an Appointment Center Specialist!
Added 3 hours ago
Food Production Manager- PREM- Milton
Civeo North America
Milton, ON
Full-time
…cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from…
Added 3 hours ago
Food Production Manager- PREM- Milton
Civeo
Ottawa, ON
Full-time
…cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from…
Added 3 hours ago
Senior Varicent Software Technical Specialist
BMO
Toronto, ON · BMOPLACE
Full-time
…specifications. Supports system design, provides advice on security requirements and debugs business systems and service applications. Applies deep knowledge of algorithms, data structures…
Added 4 hours ago
Pressure Equipment Integrity Specialist
Alberta-Pacific Forest Industries Inc.
Boyle, AB
Full-time
Alberta-Pacific Forest Industries Inc. (Al-Pac) is seeking a Pressure Equipment Integrity Specialist to work out of our Mill Site location near Athabasca, AB. The successful candidate will…
Added 4 hours ago
Environmental Health & Safety (EHS) Training Specialist
The Mosaic Company
Regina, SK
Full-time
At Mosaic, safety is more than a priority. It's a core part of who we are. As an EHS Training Specialist, you'll help shape the learning experiences that prepare employees to work safely,…
Added 4 hours ago
Environmental Health & Safety (EHS) Training Specialist
The Mosaic Company
Belle Plaine, SK
Full-time
At Mosaic, safety is more than a priority. It's a core part of who we are. As an EHS Training Specialist, you'll help shape the learning experiences that prepare employees to work safely,…
Added 4 hours ago
Technical Specialist, Geographic Information System (GIS)
Defence Construction Canada
Halifax, NS
Full-time
…currently recruiting an enthusiastic and motivated Technical Specialist, Geographic Information System to support the delivery of construction projects in…
Added 4 hours ago
Deputy Superintendent, Financial Institutions Regulation
Government of Alberta
AB
…operations plan, including the engagement and management of any specialist contract resources where needed,…
Added 5 hours ago
Land Based Learning Specialist
Take a Hike Foundation
BC · British Columbia, Canada
Part-time
Take a Hike Foundation is seeking a Land Based Learning (LBL) Specialist with an expertise in mental health, and a passion for the land, education and supporting vulnerable youth and…
Added 5 hours ago
Internal Audit - Specialist, Quality Assurance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Internal Audit team, in the Specialist, Quality Assurance position, where we continuously strive to innovate and be a leader in our delivery practices. You will participate in all…
Added 5 hours ago
OT Specialist - Intermediate/Senior
Streamline Control
AB · Edmonton, AB
Full-time
We are looking for a proven OT Specialist to take ownership of industrial infrastructure and cybersecurity across our oil and gas operations. You will lead the design, implementation, and…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

Apply About employer

Applications open in a new tab.

Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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