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Added 3 mins ago
Director, Project Management
Worley
Oakville, ON · Markham, ON
Full-time
Worley is seeking an accomplished Senior Project Director to support the pursuit, development, and delivery of a major nuclear project in Canada.
Added 17 mins ago
Architecte / Spécialiste senior Microsoft Fabric & Power BI – Modélisation sémantique
CGI
Montreal, QC
Full-time
CGI is looking for a senior Microsoft Fabric and Power BI specialist to contribute to a major enterprise-scale data and analytics transformation program.
Added 1 hour ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Remote, Canada
Full-time · Remote
The Sr Principal Field Advisor of AI & WF Transformation is a senior customer-facing GTM specialist who partners with Enterprise Sales teams to accelerate strategic opportunities involving…
Added 1 hour ago
Co-Founder & CEO - AI Accounting Agents for CPA Firms
FutureSight
Canada
Full-time
…manual close and tax prep workflow consumes the majority of senior staff capacity. Crossfoot connects to the tools firms already use (QuickBooks Online, Xero, Drake) and delivers finished…
Added 1 hour ago
Senior Manager, International Tax - Vancouver
Deloitte
Vancouver, BC
Full-time
Build relationships at a senior level and be seen as a trusted business advisor
Added 1 hour ago
Manager International Tax - Vancouver
Deloitte
Vancouver, BC
Full-time
…clients to grow our practice while building relationships at a senior level and be seen as a trusted business advisor. You will participate in the development and delivery of training…
Added 1 hour ago
SVP, Canadian Strategic Sales
Salesforce
Toronto, ON · Canada - Toronto
Full-time
Salesforce is seeking a visionary and transformational Senior Vice President (SVP) to lead the Canadian Strategic Sales organization. This executive will be responsible for accelerating…
Added 1 hour ago
Mining Engineer – Senior Level (Hybrid/Remote)
Barr
Saskatoon, SK · Calgary, AB
$130,000 to $148,000 CAD / year
Full-time
Barr is seeking a senior mining engineer to join our engineering and design team. In this hybrid role, you will lead and support multidisciplinary teams preparing and delivering scoping…
Added 1 hour ago
Member Banking Specialist, Advice Centre
Coast Capital
Surrey, BC
Full-time
As a Coast Capital Banking Specialist, you are a trusted advisor, who builds and manages relationships with our Members via our Advice Centre. While this job is posted as a Customer Banking…
Added 1 hour ago
Community & Enrolment Advisor (Setter to Advisor)
EndoNutrition
Canada
Other
Three lanes, one person: setter, advisor, and the voice of the client in the marketing room.
Added 1 hour ago
Director General - North District
Legal Aid Ontario
North Bay, ON
Full-time
…key stakeholder relationships. This role will serve as a key advisor to LAO senior leadership on Northern Ontario's unique service delivery challenges and opportunities to inform policy,…
Added 2 hours ago
Senior Manager - Defence & Public Service - Industry & Enterprise
Accenture
Ottawa, ON
Full-time
You are a trusted advisor and transformation leader with experience in Defence, Public Service, National Security, or other complex public sector environments.
Added 2 hours ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
Build strong relationships with senior clients and begin developing C-suite relationships while serving as a trusted advisor.
Added 2 hours ago
Senior Associate
Ignite Management Services
Vancouver, BC
Full-time
We will be the point of contact between you and Ignite Management during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.
Added 2 hours ago
Advisor, Health & Safety
Kinross Gold Corporation
Red Lake, ON
Full-time
The Advisor, Health & Safety provides advanced technical health and safety support, and supports the execution of health and safety programs, projects, and improvement initiatives across…
Added 2 hours ago
Senior Customer Success Manager
Greenspace Health
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
…Customer Success leader to join our Enterprise Success team as a Senior Customer Success Manager. You will own a portfolio of our largest and most strategic customers, acting as a trusted…
Added 3 hours ago
Human Resources Manager
Sprung Studios - UX-UI Design
Vancouver, BC
Full-time
Act as a trusted advisor to leadership on people-related decisions, organizational design, and change management.
Added 3 hours ago
MTO Project Manager - Lead Bridge Engineer
LEA Associates South Asia Private Limited
Thunder Bay, ON
Full-time
…provide mentorship to technical staff, and serve as a trusted advisor to clients. You will also support business development initiatives, lead the pursuit of new project opportunities, and…
Added 3 hours ago
Director, Strategic Communications & Media Relations
Dalhousie University
Halifax, NS
Full-time
…protecting the reputation of Dalhousie University. Reporting to the Senior Advisor, President’s Office and Communications, the Director, Strategic Communications & Media Relations provides…
Added 3 hours ago
MTO Project Manager - Lead Highway Engineer
LEA Associates South Asia Private Limited
Thunder Bay, ON
Full-time
…provide mentorship to technical staff, and serve as a trusted advisor to clients and stakeholders. You will also support business development initiatives, lead the pursuit of new project…
Added 3 hours ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
Build strong relationships with senior clients and begin developing C-suite relationships while serving as a trusted advisor.
Added 3 hours ago
Recruiter, Salary
Towne
NB · Chiasson Office, NB
Full-time
…means mapping the market for hard-to-find talent, advising senior leaders with the clarity and confidence of a trusted advisor, and running confidential, high-stakes searches with precision…
Added 3 hours ago
Recruiter, Salary
Towne
NB · Chiasson Office, NB
Full-time
…means mapping the market for hard-to-find talent, advising senior leaders with the clarity and confidence of a trusted advisor, and running confidential, high-stakes searches with precision…
Added 3 hours ago
Senior Manager - Defence & Public Service - Industry & Enterprise
Accenture
Ottawa, ON
Full-time
You are a trusted advisor and transformation leader with experience in Defence, Public Service, National Security, or other complex public sector environments.
Added 3 hours ago
Government Relations Lead
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Serve as a trusted advisor to senior leadership, providing analysis, political intelligence, options, and recommendations on merging issues, stakeholder dynamics, government priorities, and…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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