Jobs in Canada

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Added 34 mins ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Demand Management Senior Manager, the Analyst, Demand Management plays a key role in supporting Demand Management operations, systems, and process improvement initiatives…
Added 34 mins ago
Senior Analyst, AI Enablement & Analytics
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 1 hour ago
Associate Director, AI Products Development Lead
RBC
Toronto, ON
Full-time
…products at RBC Capital Markets, combining deep full-stack engineering expertise with practical experience in AI/ML technologies - including LLM integration, AI agents, prompt engineering,…
Added 1 hour ago
Reliability Technician- EN
IAMGOLD Corporation
Gogama, ON
Full-time
…team, with a start date to be determined, reporting to the Senior Maintenance Supervisor. This role supports preventive and predictive maintenance programs through vibration analysis,…
Added 1 hour ago
Associate Director, AI Products Development Lead
RBC
Halifax, NS
Full-time
…products at RBC Capital Markets, combining deep full-stack engineering expertise with practical experience in AI/ML technologies - including LLM integration, AI agents, prompt engineering,…
Added 1 hour ago
Digital Architect
Government of Alberta
AB
Within DDD, the Software Delivery Branch provides architectural leadership, CloudOps, DevOps/QA practices, quality engineering, and software delivery excellence across product and platform…
Added 1 hour ago
Reliability Technician
IAMGOLD
Gogama, ON
…team, with a start date to be determined, reporting to the Senior Maintenance Supervisor. This role supports preventive and predictive maintenance programs through vibration analysis,…
Added 2 hours ago
Senior System Support Analyst
IBM
Ottawa, ON
$147,050 to $190,300 CAD / year
Full-time
As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your…
Added 2 hours ago
Senior Analyst, AI Enablement & Analytics (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Data Analyst leads analytical framing, experimentation, business analysis, value realization, stakeholder engagement, and solution delivery support for AI-enabled business…
Added 2 hours ago
Lead Data Scientist
Independent Electricity System Operator
Canada
The Lead Data Scientist reports to the Senior Manager, Data & Analytics in the SME groups and is accountable for scoping, design, and implementation of models and/or algorithms to obtain…
Added 3 hours ago
Senior Business Systems Analyst
CI Financial
Toronto, ON
Full-time
We are looking for a Senior Business System Analyst to join our talented Product team in the Wealth Technology group at CI Wealth. In this role you will partner with the business and IT to…
Added 3 hours ago
Materials Analyst-Technical
WestJet Group
Calgary, AB
Reporting to Sr. Manager, Demand Management, the Materials Analyst-Technical is responsible for planning, positioning, and optimizing rotable and repairable component inventory to ensure…
Added 3 hours ago
Senior Business Analyst - Infrastructure Cost Management
Electronic Arts
Vancouver, BC
You will be part of our Production Infrastructure & Engineering team, collaborating with us to create modern hosting solutions that support millions of players globally. You will report to…
Added 3 hours ago
Senior SDET Analyst
Citi
Mississauga, ON
Full-time
The Senior Development Engineer in Test is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth…
Added 5 hours ago
Analyst, Credit Risk (18 Month Contract)
EQ Bank
Toronto, ON
Contract
The Analyst, Credit Risk Acquisitions supports the development, monitoring, and optimization of adjudication strategies across credit risk and fraud prevention. Through the analysis of…
Added 5 hours ago
RPA Business Systems Analyst (BSA)
Realtek Consulting LLC
Toronto, ON
Full-time
🚀 We’re Hiring: RPA Business Systems Analyst (BSA)
Added 5 hours ago
Analyst - Risk Management
American Express
Toronto, ON
Full-time
American Express Canada is seeking a Credit Risk Analyst to support responsible growth and sound customer outcomes across the consumer and small business portfolios. The analyst will…
Added 5 hours ago
Analyst, Credit Risk (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Analyst, Credit Risk Acquisitions supports the development, monitoring, and optimization of adjudication strategies across credit risk and fraud prevention. Through the analysis of…
Added 5 hours ago
Sr. Programmer Analyst - Research Computing - Regular Full-Time 2026-18484 (2026-18484)
Sunnybrook
Toronto, ON
Full-time
Summary: Reporting to the Research Computing Manager, the Senior Programmer Analyst plays a key role in developing, supporting, and optimizing critical research and operational applications…
Added 9 hours ago
Sr. Analyst, Business Intelligence
Viral Nation Inc.
Canada
We are seeking an experienced Senior Analyst to join our dynamic Business Intelligence team. The Senior Analyst will play a pivotal role in driving marketing strategies, optimizing campaign…
Added 16 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 17 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
The Cybersecurity Senior Analyst supports Saputo’s vulnerability and exposure management program across enterprise IT environments and manufacturing sites. This role focuses on…
Added 17 hours ago
Project Management Senior Analyst
Accenture
Montreal, QC
Full-time
Position Title: Project Management Senior Analyst
Added 17 hours ago
Configuration Management/PLM Senior Analyst
Accenture
Montreal, QC
Full-time
Responsibilities of the Configuration Mangement/PLM Senior Analyst may include:
Added 18 hours ago
Business Analyst
McAsphalt Industries Limited
Toronto, ON · Scarborough, ON
Full-time
The Business Analyst, Corporate Development is a skills-based analytical role suited to someone who can combine financial acumen, business curiosity, strong data skills, and clear…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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