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Added 55 mins ago
Salesforce Functional Lead
Aarorn Technologies Inc
Toronto, ON
$60 CAD / hour
Contract
We re in search for a Senior Salesforce Functional Lead for the largest Salesforce CRM platform at a leading banking client in Canada. You ll be joining a diverse and inclusive agile lab…
Added 2 hours ago
Resident Senior Steam Turbine Mechanical Technical Advisor (TFA) - Darlington
GE Vernova
Canada
Full-time
As a Senior Technical Advisor in the GE Steam Power Nuclear in Ontario, Canada, your role is a dedicated technical owner directly engaging with both internal and external customers while…
Added 2 hours ago
Parts Advisor
Trotman Auto Group
Comox, BC
Full-time
Comox Valley Toyota is hiring an experienced Parts Advisor in the Comox Valley. We're the busiest dealership in town, our parts gross profit has doubled in the last five years, and our…
Added 7 hours ago
Member Banking Specialist, Advice Centre
Coast Capital
Surrey, BC
Full-time
As a Coast Capital Banking Specialist, you are a trusted advisor, who builds and manages relationships with our Members via our Advice Centre. While this job is posted as a Customer Banking…
Added 7 hours ago
Community & Enrolment Advisor (Setter to Advisor)
EndoNutrition
Canada
Other
Three lanes, one person: setter, advisor, and the voice of the client in the marketing room.
Added 7 hours ago
Director General - North District
Legal Aid Ontario
North Bay, ON
Full-time
…business plans as well as ensuring that appropriate and innovative service delivery mechanisms are in place. You will be instrumental in advancing the organization’s strategic objectives as…
Added 8 hours ago
Senior Customer Success Manager
Greenspace Health
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
We are looking for a commercially minded, highly organized, and customer-obsessed Customer Success leader to join our Enterprise Success team as a Senior Customer Success Manager. You will…
Added 10 hours ago
Talent Partnerships Senior Account Coordinator
Later
Vancouver, BC
Assists in refining processes and best practices, ensuring campaigns align with industry trends and customer goals.
Added 10 hours ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 10 hours ago
Technical Architect Director - PubSec - Mulesoft Canada
Emplo Inc.
Gatineau, QC
Full-time
The Director, Data Foundation Delivery is a senior leader who owns the strategy, architecture, and successful delivery of enterprise Data Foundation engagements for Salesforce Professional…
Added 10 hours ago
Senior Financial Advisor (Woodgrove Branch)
Island Savings
Nanaimo, BC
$56,800 to $72,800 USD / year
Full-time
The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior…
Added 10 hours ago
Director of Sales
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
…and HR partners to deliver consistent execution, strengthen advisor and service team capability and support sustainable business…
Added 10 hours ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Levis, QC
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 10 hours ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Complexe Desjardins Montréal
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 10 hours ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Complexe Desjardins Montréal
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 10 hours ago
Advisor, Business
Desjardins
Montreal, QC
Full-time
As a senior business advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You help sell business products and services…
Added 10 hours ago
Specialist, Client Services
CIBC
Toronto, ON
Full-time
…day-to-day functions and activities related to the Croesus Advisor and Croesus Xpert portfolio management systems. You will assist frontline users at Wood Gundy branches by analyzing and…
Added 10 hours ago
Senior Credit Officer, Commercial Real Estate
BMO
Toronto, ON · Vancouver, BC · Halifax, NS · Calgary, AB · FCP
Full-time
As the Senior Credit Officer, Commercial Real Estate, you will serve as a trusted risk advisor responsible for the independent adjudication of complex commercial real estate credit…
Added 11 hours ago
Senior Sales Advisor
Dilawri Group of Companies
Vancouver, BC
Full-time
Mercedes-Benz Boundary is seeking a Senior Sales Advisor to join our dynamic sales team. Reporting to the Sales Manager, this role plays a key part in driving dealership growth by…
Added 11 hours ago
Senior Credit Officer, Commercial Real Estate - Bilingual (English + French)
BMO
Montreal, QC · HO
Full-time
As the Bilingual Senior Credit Officer, Commercial Real Estate, you will serve as a trusted risk advisor responsible for the independent adjudication of complex commercial real estate…
Added 12 hours ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…1987. We are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable,…
Added 12 hours ago
Business Continuity Management Advisor
Raise
Toronto, ON
Full-time
Excellent interpersonal skills with a strong customer service focus
Added 12 hours ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…1987. We are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable,…
Added 12 hours ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
…1987. We are a market-leading independent power producer and service provider, serving utilities, corporations, industries, communities, institutions, and investors with reliable,…
Added 12 hours ago
Account Manager
Xpera
Ottawa, ON
Full-time
The Account Manager will secure new business, provide account management to an existing customer base, and achieve sales and profit growth in the Ottawa and Kingston areas. The Account…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

Apply About employer

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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