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Added 9 mins ago
Cybersecurity Analyst / Analyste en cybersécurité
FENCECORE
Montreal, QC
Full-time
We’re looking for a Cybersecurity Analyst to run day-to-day security operations for our clients. You are the first line of investigation and response across endpoint, identity, email, and…
Added 9 mins ago
Senior Financial Analyst
Insight Global
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Position Purpose This forward-looking role is for an experienced senior analyst who can help shape the evolution of the Pro business and demonstrate readiness for broader leadership. It…
Added 10 mins ago
Senior Analyst, Technology Risk and Controls
Canada Life
Toronto, ON
Full-time
We are looking for a Senior Technology Risk Analyst to join our Technology Risk & Controls team in the first line of defence and strengthen risk & control practices across the Technology…
Added 10 mins ago
Senior Analyst, Technology Risk and Controls
Canada Life
London, ON
Full-time
We are looking for a Senior Technology Risk Analyst to join our Technology Risk & Controls team in the first line of defence and strengthen risk & control practices across the Technology…
Added 10 mins ago
Senior Analyst, Technology Risk and Controls
Canada Life
Winnipeg, MB
Full-time
We are looking for a Senior Technology Risk Analyst to join our Technology Risk & Controls team in the first line of defence and strengthen risk & control practices across the Technology…
Added 24 mins ago
Director of Business Operations (Real Estate) -- KUMDC5946907
Compunnel Inc.
Toronto, ON
Contract
This is a senior-level individual contributor/manager position focused on real estate operations, governance, policy development, risk management, compliance, audit coordination, contract…
Added 40 mins ago
Senior Financial Planning & Reporting Analyst
Agnico Eagle Mines Limited
Kirkland Lake, ON
Full-time
Added 40 mins ago
Financial Business Analyst - ITS - FT Admin Contract
Humber College
Toronto, ON
Contract
Position Title: Business Analyst – Financial Business Analyst
Added 40 mins ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 40 mins ago
Manager, Supply Portfolio Optimization & Analytics
Superior Plus Corp
Calgary, AB
Full-time
Manage and mentor one Senior Analyst, providing coaching, direction, and prioritization support
Added 40 mins ago
Corporate Coverage Graduate Analyst
BNP Paribas
Montreal, QC
Other
Upon completion of training, you’ll be assigned to a business sector, where you will assist Senior Bankers (SB) & Marketing Associates, supporting their day-to-day activities, as well as…
Added 40 mins ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 40 mins ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
…workflows connected to our core platforms. The team is small and senior, spanning AI architecture, engineering, business analysis, program management and business engagement, and it moves…
Added 42 mins ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 42 mins ago
Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 56 mins ago
Senior Business Analyst
Manulife
Toronto, ON
Full-time
Added 56 mins ago
Data Analyst, Go-To-Market Sales Insights
Lyft
Toronto, ON
Data is at the heart of Lyft Business's products and decision-making. We're looking to hire a Data Analyst to build the tools and analytics that drive revenue for the sales organization…
Added 1 hour ago
Senior Analyst, Global Vendor Management
Deloitte
Toronto, ON
Full-time
As part of the Global Vendor Management Office, the Senior Analyst, Vendor Performance Management will be responsible for:
Added 1 hour ago
Senior Finance Manager
Insight Global
Toronto, ON · North York, ON
$135,000 to $160,000 CAD / year
Full-time
The Senior Manager, Finance is a strategic leader providing financial leadership, insight, and decision support to the Contractor Services and Pro businesses. Partnering with business…
Added 1 hour ago
PhD Researcher (2026-2027 PhD Job Market)
Bank of Canada
Ottawa, ON
Full-time
Successful candidates will be appointed to either the Senior Economist or Senior Financial Sector Specialist Analyst position, as appropriate.
Added 1 hour ago
Manager, Supply Portfolio Optimization & Analytics - Superior Plus
Superior Plus Propane Talent Acquisition
Calgary, AB
Manage and mentor one Senior Analyst, providing coaching, direction, and prioritization support
Added 1 hour ago
Operations Financial Analyst
The City of Red Deer
Red Deer, AB
The Operations Financial Analyst provides analytical, systems, business process and financial support to the Utilities department, helping ensure the long-term financial sustainability of…
Added 1 hour ago
Business Intelligence Analyst
ODRA Road Sweepers
Winnipeg, MB
Full-time
This is a highly analytical and business-focused role working directly with ODRA's senior leadership team and company owners. The Business Intelligence Analyst is responsible for…
Added 1 hour ago
Senior Financial Analyst
Insight Global
Toronto, ON · North York, ON
$95,000 to $110,000 CAD / year
Full-time
This forward-looking role is for an experienced senior analyst who can help shape the evolution of the Pro business and demonstrate readiness for broader leadership. It combines ongoing…
Added 1 hour ago
Analyst, Demand Management
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
Reporting to the Demand Management Senior Manager, the Analyst, Demand Management plays a key role in supporting Demand Management operations, systems, and process improvement initiatives…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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