Jobs in Canada

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Added 14 mins ago
Dermatology
Health Match BC
New Westminster, BC
Full-time
Added 14 mins ago
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
Full-time
Added 14 mins ago
Plastic Surgery
Health Match BC
New Westminster, BC
Full-time
Specialist certification (for specialist applicants)
Added 14 mins ago
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
Full-time
Added 14 mins ago
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
Full-time
Specialist certification (for specialist applicants)
Added 14 mins ago
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 14 mins ago
Otolaryngology - Head and Neck Surgery
Health Match BC
Burnaby, BC
Full-time
This modern specialist clinic offers a spacious 3000 square feet, well-designed environment with beautiful views, comfortably accommodating multiple specialists.
Added 14 mins ago
Lab Technician Laboratory - I.V. Team
St. Joseph's Health Centre, Toronto
Toronto, ON
Part-time
Added 14 mins ago
RPN 2M Orthopaedics
St. Joseph's Health Centre, Toronto
Toronto, ON
Temporary
Added 14 mins ago
Salesforce Business Solutions Architect
Digitive
Canada
Contract
Salesforce certifications preferred (e.g., CPQ Specialist, Revenue Cloud, Sales Cloud)
Added 14 mins ago
Automotive Parts Specialist
UAP Inc.
Port Colborne, ON
$21 to $24.35 CAD / hour
Full-time
Added 14 mins ago
Quality Improvement Specialist
City of Toronto
Toronto, ON
Temporary
Reporting to the Manager, Clinical Assets & Projects in the Clinical Services directorate, the Quality Improvement Specialist (QIS) will provide performance management expertise and support…
Added 14 mins ago
Talent Acquisition Specialist (Contract)
BIMM
Toronto, ON
Contract
BIMM is booming, so we’re looking for a stellar Talent Acquisition Specialist to join our team on a Fixed Term basis for 6 months.
Added 14 mins ago
Communications Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…innovative, media-savvy and detail oriented Communications Specialist to provide communications , training and outreach support in order to fill the Office’s mandates as a Centre of…
Added 14 mins ago
MyChart Help Desk Administrator Care Exp, Quality & Safety
St. Michael's Hospital
Toronto, ON
Temporary
Added 14 mins ago
Sr Principal Field Advisor - AI & WF Transformation
UKG
Canada
Full-time
The Sr Principal Field Advisor of AI & WF Transformation is a senior customer-facing GTM specialist who partners with Enterprise Sales teams to accelerate strategic opportunities involving…
Added 14 mins ago
Lab Technician Laboratory - I.V. Team
St. Joseph's Health Centre, Toronto
Toronto, ON
Temporary
Added 14 mins ago
Inuktitut Language Specialist (On-Site)
Radio-Canada
Iqaluit, NU
Full-time
We are seeking a language specialist, assigned to Inuktitut. You will perform tasks associated with the preparation and on-air presentation of program material on television, radio and…
Added 14 mins ago
Facilitator & Learning Support Specialist - Tangerine
Tangerine
Moncton, NB
Full-time
The Facilitator & Learning Support Specialist provides on-site learning delivery and learner support for the contact centre. The role facilitates new-hire, promotional, refresher, and…
Added 14 mins ago
Plastic Surgery
Health Match BC
Burnaby, BC
Full-time
Specialist certification (for specialist applicants)
Added 14 mins ago
Digital Community & Content Co-ordinator - Limited Term
Ontario Tech University
Oshawa, ON
Internship
If you require accommodation, please contact Julie Day , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with…
Added 14 mins ago
Writer and Content Creator, Creative Services and Special Projects - Marketing and Communications - Appendix-D
Humber College
Toronto, ON
Full-time
A minimum of two years working as a writer, journalist, content creator and/or public relations/communications specialist.
Added 14 mins ago
Product Support Specialist
Stripe
Toronto, ON
Full-time
Added 14 mins ago
Analyste applicatif (XTP optionnel)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Added 14 mins ago
Sr. Engineer - Electromagnetic Compatibility - Aerospace | Exp: 8+ Yeas | Dorval, QC
TechOrient Technology Services
Dorval, QC
Full-time
You are regarded as a specialist in at least one aspect of EMC and have demonstrated a depth and breadth of knowledge and skill in other areas of EMC. You are recognized by your peers as a…

IBM

Senior System Support Analyst

Ottawa, ON, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting client requirements and service-level agreements. Conduct business impact analyses and risk assessments, and develop strategies to improve IT resilience and business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Business Impact Analysis
Security And Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
IT Resilience
Business Continuity Planning
Process Compliance
Cloud Infrastructure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Incident Management
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Risk Assessment
Business Impact Analysis
Security Management
Regulatory Compliance
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
CISSP
CISM
Cloud Infrastructure
AWS
Azure
Hybrid Cloud
Red Hat

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