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Added 1 month ago
I
Delivery Consultant Intern – Entry Level Sales Program 2027
IBM
Toronto, ON
- $69,275 to $97,800 CAD / year
- Full-time
Added 1 month ago
I
Delivery Consultant - Entry Level Sales Program 2027
IBM
Toronto, ON
- $69,275 to $97,800 CAD / year
- Full-time
Added 2 months ago
I
Machine Learning Developer Associate / Développeur(euse) en apprentissage automatique associé(e)
IBM
Montreal, QC
- $91,375 to $129,000 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
Machine Learning Developer Associate / Développeur(euse) en apprentissage automatique associé(e)
IBM
Toronto, ON
- $91,375 to $129,000 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
AI & Automation Data Scientist Associate / Data Scientist associé(e) en IA et automatisation
IBM
Montreal, QC
- $91,375 to $129,000 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
AI & Automation Data Scientist Associate / Data Scientist associé(e) en IA et automatisation
IBM
Toronto, ON
- $91,375 to $129,000 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
Machine Learning Developer Associate / Développeur(euse) en apprentissage automatique associé(e)
IBM
Calgary, AB
- $91,375 to $129,000 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
AI & Automation Data Scientist Associate / Data Scientist associé(e) en IA et automatisation
IBM
Calgary, AB
- $91,375 to $129,000 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
PeopleSoft Payroll - Technical Application Manager
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
Must reside in Canada and be eligible to obtain a Government of Canada security clearance (minimum: Reliability Clearance)
Added 2 months ago
I
PeopleSoft Payroll - Technical Application Manager
IBM
Vancouver, BC
- $147,050 to $190,300 CAD / year
- Full-time
Must reside in Canada and be eligible to obtain a Government of Canada security clearance (minimum: Reliability Clearance)
Added 2 months ago
I
Data Services Consultant Associate (May or September 2027 - Toronto or Calgary)
IBM
Toronto, ON
- $67,575 to $95,400 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
AI & Automation Data Scientist Intern (January 2027 - 4 Months - Toronto or Montreal) / Stagiaire Data Scientist en IA et Automatisation (janvier 2027 - 4 mois - Toronto ou Montréal)
IBM
Toronto, ON
- $68,348.8 to $105,456 CAD / year
- Full-time
Added 2 months ago
I
Machine Learning Developer Intern (January 2027 - 4 Months - Toronto or Montreal) / Stagiaire développeur en apprentissage automatique (janvier 2027 - 4 mois - Toronto ou Montréal)
IBM
Toronto, ON
- $65,166.4 to $100,547.2 CAD / year
- Full-time
Added 2 months ago
I
Machine Learning Developer Intern (January 2027 - 4 Months - Toronto or Montreal) / Stagiaire développeur en apprentissage automatique (janvier 2027 - 4 mois - Toronto ou Montréal)
IBM
Montreal, QC
- $65,166.4 to $100,547.2 CAD / year
- Full-time
Added 2 months ago
I
AI & Automation Data Scientist Intern (January 2027 - 4 Months - Toronto or Montreal) / Stagiaire Data Scientist en IA et Automatisation (janvier 2027 - 4 mois - Toronto ou Montréal)
IBM
Montreal, QC
- $68,348.8 to $105,456 CAD / year
- Full-time
Added 2 months ago
I
Organizational Change Management Consultant Associate (May or September 2027 - Toronto)
IBM
Toronto, ON
- $67,575 to $95,400 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
Data Services Consultant Associate (May or September 2027 - Toronto or Calgary)
IBM
Calgary, AB
- $67,575 to $95,400 CAD / year
- Full-time
Successful applicants must have graduated from a recognized post-secondary institution prior to their employment start date
Added 2 months ago
I
Application Architect
IBM
Ottawa, ON
- $129,000 to $180,000 CAD / year
- Full-time
Must have a clean criminal and credit history
Added 2 months ago
I
Brand Sales Specialist Intern – Entry Level Sales Program 2027
IBM
Ottawa, ON
- $82,875 to $117,000 CAD / year
- Full-time
Added 2 months ago
I
Technical Engineering Seller Intern – Entry Level Sales Program 2027
IBM
Toronto, ON
- $81,600 to $115,200 CAD / year
- Full-time
Added 2 months ago
I
Spécialiste technique prévente – Stagiaire Programme de vente pour les talents en début de carrière 2027
IBM
Montreal, QC
- $81,600 to $115,200 CAD / year
- Full-time
Added 2 months ago
I
Technical Engineering Seller Intern – Entry Level Sales Program 2027
IBM
Calgary, AB
- $81,600 to $115,200 CAD / year
- Full-time
Added 2 months ago
I
Technical Engineering Seller Intern – Entry Level Sales Program 2027
IBM
Ottawa, ON
- $81,600 to $115,200 CAD / year
- Full-time
Added 2 months ago
I
Spécialiste technique en ventes d’ingénierie Programme de vente pour diplômés et diplômées 2027
IBM
Montreal, QC
- $81,600 to $115,200 CAD / year
- Full-time
Added 2 months ago
I
Technical Engineering Seller - Entry Level Sales Program 2027
IBM
Ottawa, ON
- $81,600 to $115,200 CAD / year
- Full-time

IBM

Senior System Support Analyst

Calgary, AB, Canada

$147,050 to $190,300 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

Apply on LinkedIn About employer

More about this job

Responsibilities

Analyze and resolve infrastructure incidents, and provision, deploy, configure, migrate, and support infrastructure products while meeting SLAs and process requirements. Conduct business impact and risk assessments, and develop strategies to strengthen IT resilience and maintain business continuity.

Requirements

Requires proven experience managing large-scale infrastructure, resolving complex incidents, conducting risk assessments, and supporting security, compliance, and service continuity. A master's degree is preferred; security certifications such as CISSP or CISM, ITIL knowledge, and AWS or Azure experience are advantageous.

Skills

Infrastructure Management
Incident Analysis And Resolution
Risk Assessment
Risk Mitigation
Security Management
Regulatory Compliance
Infrastructure Provisioning And Deployment
Infrastructure Configuration And Migration
Business Impact Analysis
IT Resilience
Service Continuity Planning
Business Continuity
ITIL
Cloud Infrastructure

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Platform Engineering Services
Infrastructure Products
Incident Analysis
Incident Resolution
Root Cause Analysis
Service Level Agreements
Infrastructure Provisioning
Infrastructure Deployment
Infrastructure Configuration
Infrastructure Migration
Business Impact Analysis
Risk Assessment
Risk Mitigation
Security Management
Process Compliance
Regulatory Requirements
IT Resilience
Service Continuity Planning
Business Continuity
CISSP
CISM
ITIL
Cloud Infrastructure
AWS
Azure

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