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Added 4 days ago
IT Operations Analyst II-Host Operations
TD
Toronto, ON
Full-time
Added 4 days ago
Senior Business System Analyst - Digital/ Public Sites
TD
Toronto, ON
Full-time
…developments, develop expertise in TD services, applications, infrastructure, analytical tools and techniques, business domains and their products and…
Added 1 month ago
Analyst Solutions
Independent Electricity System Operator
Canada
Added 4 days ago
technicien support informatique / Desktop Support Technician
NTT DATA Services
Dorval, QC
The Field tech Analyst will provide support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, and maintaining all desktop…
Added 3 days ago
Infrastructure Operations Analyst
Apptoza Inc.
Calgary, AB
Contract
- Enterprise Infrastructure Operations and Modernization
Added 3 days ago
Senior Infrastructure Analyst
EllisDon
Mississauga, ON
Full-time
The Senior Infrastructure Analyst is responsible for designing, implementing, modernizing, and supporting enterprise infrastructure across hybrid environments, including on-premises data…
Added 3 days ago
Business Reliability Analyst
Toyota Credit Canada Inc.
Markham, ON
Full-time
TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for…
Added 4 days ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 4 days ago
Financial Analyst (Finance and Accounting)
Seapeak
Vancouver, BC
$85,000 to $105,000 CAD / year
Temporary
Position: Financial Analyst (12-18 Month Contract with possibility of Permanent)
Added 3 days ago
Single Family Project Manager / Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Added 3 days ago
IT Operations Analyst II-Host Operations
TD
Toronto, ON
Full-time
Added 3 days ago
Senior System Support Analyst
IBM
Ottawa, ON
$147,050 to $190,300 CAD / year
Full-time
As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your…
Added 3 days ago
Edge Network Analyst
University of Alberta
Edmonton, AB
Full-time
The Edge Network Analyst will work with the other members of the Network Operations Team to ensure the availability and reliability of University network infrastructure, carrying out…
Added 3 days ago
Senior System Support Analyst
IBM
Calgary, AB
$147,050 to $190,300 CAD / year
Full-time
As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your…
Added 3 days ago
Senior System Support Analyst
IBM
Vancouver, BC
$147,050 to $190,300 CAD / year
Full-time
As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your…
Added 3 days ago
IT Infrastructure Analyst
The Mustard SEED Society
Edmonton, AB
Full-time
…skills and experience to make a difference? We are seeking an IT Infrastructure Analyst to join our Information Technology…
Added 3 days ago
Business Analyst
TekStaff IT Solutions
Toronto, ON · Greater Toronto Area, Canada
Contract
TekStaff's Client has a current vacancy for a Business Systems Analyst
Added 4 days ago
Analyst, Corporate Actions Information
TMX Group
Montreal, QC
Full-time
As an Information Analyst, you will play a pivotal role in the management, analysis, and reporting of mandatory corporate actions, acting as a high-impact connector within the Canadian…
Added 5 months ago
D365 CE & Power Platform Developer
National Research Council Canada
Halifax, NS
…professional environment. This is not a general IT, Programmer/Analyst, Business Analyst, or general Microsoft technology position. If you want technically challenging work with national…
Added 3 days ago
Application Support Consultant
Trillium Health Partners
Mississauga, ON
Full-time
The Applications Analyst will support, advise and oversee all matters relating to health informatics for applications supported within the Applications I.S. Team Portfolio. As a member of…
Added 3 days ago
Senior Sector Resilience Analyst
Bank of Canada
Ottawa, ON
Temporary
Knowledge of emerging technology risks (including artificial intelligence), third-party risk, cloud services, or critical infrastructure.
Added 3 days ago
Senior Business Analyst
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
Temporary
You are a highly motivated Senior Business Analyst who takes pride in driving technology-enabled business transformation through the right combination of people, processes, and technology.…
Added 4 days ago
Senior Technical Solutions Analyst
Keyera
Calgary, AB
Full-time
Keyera is currently seeking a Senior Technical Solutions Analyst to join our Calgary-based Enterprise Technology Products team.
Added 6 days ago
Quality Analyst
Thermon
Calgary, AB
Full-time
…bundles and heat trace. We are the silent guardians of critical infrastructure. From the relentless demands of chemical plants and the intricate networks of rail and transit to the vital…
Added 5 days ago
Reporting Analyst
AtkinsRéalis
Mississauga, ON
Full-time
The Reporting Analyst supports project reporting by independently collecting, validating, and consolidating project data to produce routine reports, dashboards, and summaries that support…

IBM

Senior System Support Analyst

Calgary, AB, Canada

Pay: $147,050 to $190,300 CAD / year
Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Sep 17, 2026

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Original job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Infrastructure Specialist in Platform Engineering Services, you will act as a trusted advisor to Client IT, providing expertise in infrastructure, security, and risk management. Your primary focus will be on ensuring high-quality technical support, meeting Service Level Agreements (SLAs) and adhering to process compliance.

Your Primary Responsibilities Will Include

Analyze and Resolve Incidents: Analyze and resolve infrastructure-related incidents, minimizing downtime and ensuring prompt restoration of services. This involves identifying root causes, implementing fixes, and verifying resolution.
Provision and Deploy Infrastructure: Provision, deploy, configure, and migrate infrastructure products to meet client needs, ensuring seamless integration and minimal disruption.
Conduct Risk Assessments: Conduct business impact analyses and risk assessments to identify potential vulnerabilities, developing strategies to mitigate risks and enhance overall IT resilience.
Manage and Support Infrastructure: Manage and support infrastructure products, ensuring they meet client requirements and adhere to SLAs, while maintaining process compliance.
Enhance IT Resilience: Develop and implement strategies to minimize the likelihood of significant service outages or disasters, enhancing overall IT resilience and ensuring business continuity.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

Deep Expertise in Infrastructure Management: Proven experience in managing and supporting large-scale infrastructure products, ensuring high-quality technical support, and meeting Service Level Agreements (SLAs).
Experience with Risk Assessment and Mitigation: Demonstrated ability to conduct business impact analyses and risk assessments, identifying potential vulnerabilities, and developing strategies to mitigate risks and enhance overall IT resilience.
Advanced Knowledge of Security and Compliance: In-depth understanding of security and risk management principles, with experience in ensuring process compliance and adhering to regulatory requirements.
Proficiency in Incident Analysis and Resolution: Skilled in analyzing and resolving complex infrastructure-related incidents, with a strong focus on minimizing downtime and ensuring prompt restoration of services.
Experience with IT Service Continuity Planning: Proven experience in developing and implementing strategies to minimize the likelihood of significant service outages or disasters, ensuring business continuity and enhancing overall IT resilience.

Preferred Technical And Professional Experience

Advanced Security Certifications: Holding industry-recognized security certifications, such as CISSP or CISM, would be beneficial in demonstrating expertise in security and risk management principles.
ITIL Framework Knowledge: Familiarity with the ITIL framework would be advantageous in ensuring process compliance and adhering to regulatory requirements.
Cloud Infrastructure Experience: Experience working with cloud infrastructure products, such as AWS or Azure, would be valuable in provisioning, deploying, and managing infrastructure products.

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More about this job

Responsibilities

The role involves analyzing and resolving infrastructure incidents while provisioning and configuring products to meet client needs. You will also conduct risk assessments and develop strategies to enhance IT resilience and ensure business continuity.

Requirements

Candidates must have deep expertise in infrastructure management, risk assessment, and security compliance. A Master's degree is preferred, along with professional certifications like CISSP or CISM and knowledge of the ITIL framework.

Skills

Infrastructure Management
Risk Assessment
Incident Resolution
Security Management
Compliance
IT Resilience
Business Continuity
ITIL
Cloud Infrastructure
AWS
Azure
CISSP
CISM
Infrastructure Provisioning
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

Infrastructure Management
Risk Assessment
Security
Compliance
Incident Resolution
IT Resilience
Business Continuity
ITIL
Cloud Infrastructure
AWS
Azure
CISSP
CISM
Platform Engineering
SLA
Hybrid Cloud
AI
Red Hat
Infrastructure Provisioning
Vulnerability Management

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