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Added 10 hours ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 10 hours ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 1 day ago
KT
Cyber Security Analyst
koundinyasa Technology Services
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Knowledge of IAM policies, cloud monitoring, and data encryption.
Added 1 day ago
R
Senior Business Analyst – IT Security & Security Operations
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior Business Analyst with a strong background in IT Security to support the assessment, optimization, and modernization of Security Operations…
Added 1 day ago
C
Information Security Analyst - AI
CXC
Toronto, ON
- Contract
…AI solutions. We are seeking a Senior Information Security Analyst – Agentic AI Identity Governance to lead the development and operationalization of governance frameworks that secure and…
Added 1 day ago
IF
Data Engineer, Investments
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Understands data governance, security, and cloud access management (IAM).
Added 2 days ago
M
CyberArk Operations Analyst (Idira)
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The CyberArk Operations Analyst (Idira) is a key member of the Privileged Access Services Operations team, responsible for the day-to-day operation, support, and maintenance of CyberArk…
Added 3 days ago
BB
IAM Analyst II
Best Buy Canada
Newmarket, ON
- Full-time
As an Identity & Access Management analyst II (6-month contract), you’ll support secure and efficient IAM operations, own complex work, and resolve escalated access issues. You’ll also…
Added 3 days ago
W
Co-op Student, Cybersecurity Identity Analyst
WorkSafeBC
Richmond, BC
- Full-time
Support the administration and enhancement of IAM platforms such as Microsoft Entra ID (Azure AD), SailPoint, and ForgeRock.
Added 3 days ago
N
Information Security Engineer (Cloud) - Contract
Numeris
Toronto, ON
- Full-time
Numeris is seeking a collaborative, detail-oriented Cloud Security Analyst to support our multi-cloud posture, vulnerability management lifecycle, and cybersecurity risk governance.
Added 3 days ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 3 days ago
R
Senior IT Advisor, audit and cybersecurity
Richter
Montreal, QC
- Full-time
The Role: Cybersecurity Analyst – Risk, Performance and Technology
Added 5 days ago
A
Identity Analyst
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 6 days ago
D-
Analyste GIA (contrat 24+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
We are currently looking for an IAM Analyst for a 24-month contract with the possibility of being renewed.
Added 7 days ago
A
IT Co-op Student Fall 2026***Étudiant Co-op TI, Automone 2026
Aliaxis
Canada
- Full-time
Compréhension de la gestion des identités et des accès (IAM).
Added 7 days ago
IG
IT Co-op Student Fall 2026***Étudiant Co-op TI, Automone 2026
IPEX Group
Canada
- Full-time
Compréhension de la gestion des identités et des accès (IAM).
Added 7 days ago
I
Analyst (ID Admin)
ISM
Regina, SK
- Temporary
On a day-to-day basis, the Analyst position will be responsible for processing Identity and Access Management (IAM) incidents and requests across multiple customers to add, remove, or…
Added 7 days ago
IS
Information Security Analyst
IS3 Solutions
Toronto, ON
- $70 to $90 CAD / hour
- Contract
Senior Information Security Analyst – Agentic AI Identity Governance
Added 8 days ago
TC
Senior Analyst – SailPoint
Tata Consultancy Services
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
Knowledge of Identity and Access Management (IAM) concepts and lifecycle management.
Added 8 days ago
A
Senior IAM & Cyber Assurance Analyst
AIMCo
AB · Calgary, AB · Edmonton
- Full-time
…delivering investment excellence. As a Senior Information Security Analyst, IAM & Third-Party Assurance, you will play a key role in strengthening AIMCo's Identity and Access Management…
Added 8 days ago
FI
Intermediate IAM Analyst
FP Inc.
Calgary, AB
- $100,000 to $135,000 CAD / year
- Full-time
…institution to find an Intermediate Identity & Access Management Analyst for its Workforce Identity team. This is a hands-on role for someone who likes solving problems in code as much as…
Added 9 days ago
R
Kubernetes Reliability Engineer
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
Added 9 days ago
R
Kubernetes Reliability Engineer
Roche
Mississauga, ON
- Full-time
Added 10 days ago
Senior Manager, Data Services & Platforms
Purolator
ON · Mississauga, ON
…optimization, gateway management), AWS (Glue, Redshift, S3, IAM), Ataccama DQ/MDM modules, and related…
Added 10 days ago
FG
Senior Business Systems Analyst (BSA) – Infrastructure & Developer Platform
Flow Global Technology
Vancouver, BC
- Contract
8+ years as a Business Systems Analyst, Technical Analyst, Platform Product Owner, or similar role, including at least 3 years supporting infrastructure, cloud, or DevOps teams.

ICES Central

Technical Support Analyst

Toronto, ON, M4N 3M5, Canada

The annual salary range for this role is $50,000 - $60,000. · Full-time · Temporary

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Job details

Pay: The annual salary range for this role is $50,000 - $60,000.
Job type: Full-time · Temporary
Experience: 2 years of technical support experience in Windows/Mac OS.;
Posting language: English
Posted: Oct 7, 2026

Original job description

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

Flexible work arrangements
Competitive Compensation
Comprehensive Benefits Program
HOOPP Pension Plan (Defined Pension)
Employee Assistance Program and Dialogue Well Being Program
Generous vacation, float and caregiver days for all employees
Education Fund and Dedicated Education Days
Holiday Closure
Perkopolis Employee Discount Program

Introduction:

ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and fulfilling service requests to ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving technical issues efficiently and effectively, thereby contributing to the overall success of the organization’s IT initiatives.

Responsibilities of the position include, but may not be limited to:

First Level Support and Incident Management:

Accountable for providing first-level support via email, phone, Teams chat, or onsite to address user inquiries and technical issues. Responsible for ensuring all requests are resolved within established service level agreement (SLA) by applying strong communication and problem-solving skills to deliver timely, effective solutions that enhance user satisfaction and productivity;
Perform Identity and Access Management (IAM) tasks, including onboarding new user accounts, validating, and updating access permissions, and offboarding user accounts to ensure proper security and compliance across the organization;
Record and document all interactions through ITSM platform, ensuring accurate tracking of incidents and requests. This involves using organizational skills and clear communication to maintain detailed records, which facilitate effective follow-up and trend analysis, ultimately improving service delivery;
Conduct regular reviews of incident reports to identify recurring issues and areas for improvement. This involves utilizing analytical skills to interpret data trends and collaborating with team members to develop strategies that enhance service delivery and reduce the frequency of common problems;
Responsible for managing endpoint assets by provisioning and configuring laptops, maintaining, and updating software packages, and overseeing the administration of security policies to ensure all devices comply with ICES standards. This is achieved by utilizing technical expertise and familiarity with hardware and software systems to diagnose and resolve issues efficiently;
Enhance automation workflows by developing, optimizing, and maintaining scripting language including PowerShell to streamline system operations, reduce manual intervention and improve consistency across environments;
Maintain asset inventory for procurement, troubleshooting and repairs, and decommission.

Knowledge base Management and Project Initiatives:

Create, review, and update the Service Desk knowledge base articles to support service delivery, user feedback, and Technology updates. This involves writing and editing skills to ensure that documentation is clear, accurate, and accessible, enabling both users and support staff to find solutions quickly. This requires collaboration with team members to ensure that all documentation reflects current practices and procedures, enhancing the overall efficiency of the IT support team;
Lead support-related initiatives by overseeing the planning, execution and operation integration of new processes, tools, and service improvements.

Orientation and Training:

Provide orientation and training to new staff on IT procedures, laptop management, and best practices. This involves utilizing instructional skills and knowledge of IT systems to ensure that staff are equipped with the necessary tools and information to effectively use technology in their roles. Developing training materials and resources that clearly explain IT processes is essential, as it ensures that all new staff have access to comprehensive guidance and can operate independently;
Facilitate ongoing training sessions for existing staff to keep them updated on new technologies and IT procedures. This requires strong presentation skills and the ability to engage participants, ensuring that all team members are informed and capable of utilizing IT resources effectively.

Other:

Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities:

Minimum Required Education, Years of Experience, and Certifications/Professional Designations:

College Diploma in Information Technology or equivalent.;
2 years of technical support experience in Windows/Mac OS.;
IT industry certificates such as ITIL Foundation.

Minimum Required Position-Specific Knowledge and Technical Skills:

Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
Experience working with IT Service Management tools, including BMC TrackIT;
Experienced with Server Administration and Azure Tools including Active Directory/Entra ID, Group Policy Management, Citrix Management and VMWare;
Experience in EndPoint Management including Intune and SCCM, application management using PMPC, Vulnerability Management using XDR and ThreatLocker and Support Management using BeyondTrust Remote Support;
Experience in managing Windows 11 and Apple Operating Systems;
Strong troubleshooting techniques around M365 Applications and Enterprise Services including SharePoint, OneDrive, and Teams;
Understanding of network configuration, including TCP/IP networks, DNS, and DHCP;
Knowledge of ITIL concepts and understanding of its practices;
Aptitude for learning software quickly with minimal instruction;
Experience in script language tools such as PowerShell.

Preferred Position-Specific Knowledge and Technical Skills:

Ability to work well in a team environment;
Strong communication and customer service skills, enabling effective interaction with users and stakeholders;
Demonstrated ability to adapt to changing priorities and work under pressure while maintaining a positive attitude;
Proactive approach to problem-solving, with a focus on identifying and addressing issues efficiently;

This full-time,12-month contract opportunity is for an existing vacancy at ICES Central. The annual salary range for this role is $50,000 - $60,000.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

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More about this job

Responsibilities

The Technical Support Analyst provides first-level technical support and manages incident resolution via various communication channels. They are also responsible for endpoint asset management, identity and access management, and developing automation workflows to streamline IT operations.

Requirements

Candidates must possess a college diploma in Information Technology and at least two years of technical support experience with Windows and Mac OS. Proficiency in hardware troubleshooting, IT service management tools, and server administration environments like Azure and VMware is required.

Skills

Technical support
Windows
Mac OS
Hardware configuration
Troubleshooting
ITSM
Active Directory
Entra ID
Group Policy Management
Citrix Management
VMWare
Intune
SCCM
PowerShell
M365
Network configuration

Benefits

Flexible work arrangements
Competitive compensation
HOOPP pension plan
Employee assistance program
Dialogue well being program
Generous vacation
Float and caregiver days
Education fund
Dedicated education days
Holiday closure
Perkopolis employee discount program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows
Mac OS
ITIL
Hardware
BMC TrackIT
Server Administration
Azure
Active Directory
Entra ID
Group Policy
Citrix
VMWare
Intune
SCCM
PowerShell
M365
SharePoint
OneDrive
Teams
TCP/IP
DNS
DHCP
Vulnerability Management
XDR
ThreatLocker
BeyondTrust
Identity and Access Management
Endpoint Management
Automation

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