Find work in Canada.

336,262 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 29 mins ago
TH
PACKAGING & BRAND ANALYST
The Home Depot Canada
Bolton, ON
- Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 31 mins ago
AG
Business Unit Manager
AXIUS GROUP LLC
Toronto, ON · North York, ON
- Full-time
…collaborative. While not a traditional technical position, the analyst must be comfortable working within ERP systems, interpreting operational data, and partnering with cross-functional…
Added 31 mins ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of…
Added 45 mins ago
CT
Pricing Analyst, Governance & Insights
Canadian Tire Corporation
Toronto, ON
- $55,000 to $65,000 CAD / year
- Full-time
The Pricing Analyst, Governance & Insights is a highly visible role across the organization that will challenge your ability to work with ambiguity, manage large amounts of data, turn…
Added 45 mins ago
B
Manager, Credit Risk Model Validation
BMO
Toronto, ON · FCP
- Full-time
…to gain competitive insights and best practices. Interprets new regulations and assesses impacts to the program / portfolio validation…
Added 45 mins ago
WM
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Barrie, ON
- $65,000 to $75,000 CAD / year
- Full-time
…That’s why we’re always: Searching for top talent; Striving for new heights; and Succeeding in creating a dynamic work environment. Everything you bring to the table, we want it. We want to…
Added 45 mins ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC · Toronto, ON
- Full-time
…revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email Marketing, you will support in developing and executing email marketing strategies anchored in trigger…
Added 1 hour ago
M
Analyst, Consulting Services
MNP
Regina, SK · Saskatoon, SK
- Full-time
Make an impact with our Consulting as an Analyst. This diverse team of professionals are inspired through innovation and take pride in developing strategies that make a positive impact for…
Added 1 hour ago
IF
Functional Architecture Advisor, Financial Systems
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Participate in the evaluation of new applications, features, and technology capabilities, oversee testing strategies, and support users in validating and adopting solutions.
Added 1 hour ago
RB
Lead Business System Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Added 1 hour ago
AC
Cyber Operations Analyst
Air Canada
Dorval, QC
- Full-time
The Cyber Security Operations Centre Analyst will be working in a fast paced and innovative environment for one of North America’s top airlines. The Cyber Security Operations Centre Analyst…
Added 1 hour ago
LB
Senior Analyst Securitization
Laurentian Bank
Montreal, QC
- Full-time
…with multiple internal and external counterparties. The Senior Analyst will actively participate in operations and help guide team decisions to optimize the various programs under the…
Added 1 hour ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC
- Full-time
…revenue, and loyalty through our DTC channels. As the Senior Analyst / Analyst, Email Marketing, you will support in developing and executing email marketing strategies anchored in trigger…
Added 1 hour ago
R
Analyst, Central Funding Group
RBC
Toronto, ON
- Full-time
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
Concord, ON
- Full-time
Your first 6 months will include on-site coaching in one of our commercial units, as well as a structured training program before moving up to become an Analyst on a team with a…
Added 1 hour ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
A competitive salary and a 100% employer premium-paid benefits program, that includes critical illness, long term disability, life insurance, health and dental coverage, and a health and…
Added 1 hour ago
CT
Senior Real Estate Analyst, Development (Western Canada)
Canadian Tire Corporation
Calgary, AB · Quarry Park
- Full-time
…our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and…
Added 2 hours ago
S
Risk Analyst
SYSTRA
Toronto, ON
- Full-time
…for passengers or goods: feasibility studies of building a new railway line, increasing the capacity of the existing infrastructure, privatization of a…
Added 2 hours ago
UH
Senior Data Science Analyst
University Health Network
Toronto, ON
- Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 2 hours ago
TC
Senior Accountant - CIGNA Canada
The Cigna Group
Toronto, ON · Scarborough, Ontario
- Full-time
- Other
The job profile for this position is Accounting Analyst, which is a Band 2 Senior Contributor Career Track Role.
Added 2 hours ago
UT
.NET Developer # 26-25476
US Tech Solutions
St. John's, NL
- $65 to $70 USD / hour
- Contract
We are seeking a Systems Analyst II (.NET Developer) to support a large-scale enterprise application modernization initiative. The resource will contribute across the application,…
Added 2 hours ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…
Added 2 hours ago
Maintenance Program Analyst
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
Reporting to the Manager of Maintenance Engineering, the Maintenance Engineering Analyst is responsible for the accuracy and integrity of the scheduled maintenance program requirements for…
Added 2 hours ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
Reporting to the Manager, Information Technology, you’ll work closely with the Senior Analyst, IT Systems Support and the broader IT team to troubleshoot issues, support users, test new…
Added 2 hours ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Create and manage the program and release roadmaps that align to business goals and KPIs (Key Performance Indicators).

ICES Central

Technical Support Analyst

Toronto, ON, M4N 3M5, Canada

The annual salary range for this role is $50,000 - $60,000. · Full-time · Temporary

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual salary range for this role is $50,000 - $60,000.
Job type: Full-time · Temporary
Experience: 2 years of technical support experience in Windows/Mac OS.;
Posting language: English
Posted: Oct 7, 2026

Original job description

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

Flexible work arrangements
Competitive Compensation
Comprehensive Benefits Program
HOOPP Pension Plan (Defined Pension)
Employee Assistance Program and Dialogue Well Being Program
Generous vacation, float and caregiver days for all employees
Education Fund and Dedicated Education Days
Holiday Closure
Perkopolis Employee Discount Program

Introduction:

ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and fulfilling service requests to ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving technical issues efficiently and effectively, thereby contributing to the overall success of the organization’s IT initiatives.

Responsibilities of the position include, but may not be limited to:

First Level Support and Incident Management:

Accountable for providing first-level support via email, phone, Teams chat, or onsite to address user inquiries and technical issues. Responsible for ensuring all requests are resolved within established service level agreement (SLA) by applying strong communication and problem-solving skills to deliver timely, effective solutions that enhance user satisfaction and productivity;
Perform Identity and Access Management (IAM) tasks, including onboarding new user accounts, validating, and updating access permissions, and offboarding user accounts to ensure proper security and compliance across the organization;
Record and document all interactions through ITSM platform, ensuring accurate tracking of incidents and requests. This involves using organizational skills and clear communication to maintain detailed records, which facilitate effective follow-up and trend analysis, ultimately improving service delivery;
Conduct regular reviews of incident reports to identify recurring issues and areas for improvement. This involves utilizing analytical skills to interpret data trends and collaborating with team members to develop strategies that enhance service delivery and reduce the frequency of common problems;
Responsible for managing endpoint assets by provisioning and configuring laptops, maintaining, and updating software packages, and overseeing the administration of security policies to ensure all devices comply with ICES standards. This is achieved by utilizing technical expertise and familiarity with hardware and software systems to diagnose and resolve issues efficiently;
Enhance automation workflows by developing, optimizing, and maintaining scripting language including PowerShell to streamline system operations, reduce manual intervention and improve consistency across environments;
Maintain asset inventory for procurement, troubleshooting and repairs, and decommission.

Knowledge base Management and Project Initiatives:

Create, review, and update the Service Desk knowledge base articles to support service delivery, user feedback, and Technology updates. This involves writing and editing skills to ensure that documentation is clear, accurate, and accessible, enabling both users and support staff to find solutions quickly. This requires collaboration with team members to ensure that all documentation reflects current practices and procedures, enhancing the overall efficiency of the IT support team;
Lead support-related initiatives by overseeing the planning, execution and operation integration of new processes, tools, and service improvements.

Orientation and Training:

Provide orientation and training to new staff on IT procedures, laptop management, and best practices. This involves utilizing instructional skills and knowledge of IT systems to ensure that staff are equipped with the necessary tools and information to effectively use technology in their roles. Developing training materials and resources that clearly explain IT processes is essential, as it ensures that all new staff have access to comprehensive guidance and can operate independently;
Facilitate ongoing training sessions for existing staff to keep them updated on new technologies and IT procedures. This requires strong presentation skills and the ability to engage participants, ensuring that all team members are informed and capable of utilizing IT resources effectively.

Other:

Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities:

Minimum Required Education, Years of Experience, and Certifications/Professional Designations:

College Diploma in Information Technology or equivalent.;
2 years of technical support experience in Windows/Mac OS.;
IT industry certificates such as ITIL Foundation.

Minimum Required Position-Specific Knowledge and Technical Skills:

Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
Experience working with IT Service Management tools, including BMC TrackIT;
Experienced with Server Administration and Azure Tools including Active Directory/Entra ID, Group Policy Management, Citrix Management and VMWare;
Experience in EndPoint Management including Intune and SCCM, application management using PMPC, Vulnerability Management using XDR and ThreatLocker and Support Management using BeyondTrust Remote Support;
Experience in managing Windows 11 and Apple Operating Systems;
Strong troubleshooting techniques around M365 Applications and Enterprise Services including SharePoint, OneDrive, and Teams;
Understanding of network configuration, including TCP/IP networks, DNS, and DHCP;
Knowledge of ITIL concepts and understanding of its practices;
Aptitude for learning software quickly with minimal instruction;
Experience in script language tools such as PowerShell.

Preferred Position-Specific Knowledge and Technical Skills:

Ability to work well in a team environment;
Strong communication and customer service skills, enabling effective interaction with users and stakeholders;
Demonstrated ability to adapt to changing priorities and work under pressure while maintaining a positive attitude;
Proactive approach to problem-solving, with a focus on identifying and addressing issues efficiently;

This full-time,12-month contract opportunity is for an existing vacancy at ICES Central. The annual salary range for this role is $50,000 - $60,000.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst provides first-level technical support and manages incident resolution via various communication channels. They are also responsible for endpoint asset management, identity and access management, and developing automation workflows to streamline IT operations.

Requirements

Candidates must possess a college diploma in Information Technology and at least two years of technical support experience with Windows and Mac OS. Proficiency in hardware troubleshooting, IT service management tools, and server administration environments like Azure and VMware is required.

Skills

Technical support
Windows
Mac OS
Hardware configuration
Troubleshooting
ITSM
Active Directory
Entra ID
Group Policy Management
Citrix Management
VMWare
Intune
SCCM
PowerShell
M365
Network configuration

Benefits

Flexible work arrangements
Competitive compensation
HOOPP pension plan
Employee assistance program
Dialogue well being program
Generous vacation
Float and caregiver days
Education fund
Dedicated education days
Holiday closure
Perkopolis employee discount program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows
Mac OS
ITIL
Hardware
BMC TrackIT
Server Administration
Azure
Active Directory
Entra ID
Group Policy
Citrix
VMWare
Intune
SCCM
PowerShell
M365
SharePoint
OneDrive
Teams
TCP/IP
DNS
DHCP
Vulnerability Management
XDR
ThreatLocker
BeyondTrust
Identity and Access Management
Endpoint Management
Automation

Report this job