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Added 12 mins ago
MN
Construction Technology Platform Manager - Material Planning & Purchasing
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Material Planning & Purchasing is accountable for maximizing the business value, operational consistency, and long-term strategic impact of…
Added 12 mins ago
MN
Construction Technology Platform Manager - Pipeline & Pursuits
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Pipeline & Pursuit is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern…
Added 12 mins ago
Manager, Impact (Bayshore Foundation & Sustainability),
Bayshore
Mississauga, ON
…achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023…
Added 12 mins ago
W
Pharmacy Assistant
Walmart
Ottawa, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 12 mins ago
W
Part Time (CAN) Pharmacy Assistant
Walmart
Charlottetown, PE
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 12 mins ago
UH
Senior Advisor, Marketing
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 12 mins ago
UH
Perioperative Services Attendant
University Health Network
Toronto, ON
- Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 12 mins ago
TH
Pro Account Sales Associate Full-Time - 7065 South Common
The Home Depot
Canada
- Full-time
…and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is…
Added 27 mins ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
Employee Assistance Program and Dialogue Well Being Program
Added 27 mins ago
JT
Technical Program Manager
Jobility Talent Solutions
Toronto, ON
- Contract
We are looking for a Technical Program Manager who combines strong program management fundamentals with hands-on fluency in Agile delivery and cloud technology, and who is excited to apply…
Added 27 mins ago
DC
Technical Specialist, Project Management
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Ottawa, ON
- Full-time
The Technical Specialist, Project Management, provides program and project management services to support the delivery of infrastructure and environmental projects. The incumbent acts as a…
Added 27 mins ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City Of Hamilton
Hamilton, ON
- Full-time
…evaluation and maintenance of the City’s health, safety and wellness program. Reporting to the Manager of Health, Safety and Wellness, the incumbent will work collaboratively with leaders,…
Added 27 mins ago
BI
Sterility Assurance Lead - Day shift (Monday to Friday 8:00-17:30),
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Mississauga, ON
- Full-time
…continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and…
Added 27 mins ago
O
Project Manager, Track Works
ONxpress
Toronto, ON
- Full-time
Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 27 mins ago
M
Strategic Procurement Manager / Gestionnaire en approvisionnement stratégique
Marconi
Montreal, QC
- Full-time
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Added 27 mins ago
Learning Specialist Designer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
…position as a Learning Specialist Designer, reporting to the Manager of Learning & Skills Development Experience. The incumbent will be responsible for working with the business function…
Added 27 mins ago
Senior Security Architect (6 Month Term)
Payments Canada
Ottawa, ON · Toronto, ON
Reporting to the Manager, Security Architecture; the Senior Security Architect is responsible for developing solutions aligned with both business and strategic in maturing the Security…
Added 27 mins ago
AC
Project Coordinator | Manufacturing
Albarrie Canada Limited
Barrie, ON
- $80,000 CAD / year
- Full-time
Under the direction of the Project Manager, US & Facilities, the Projects Coordinator is responsible for planning, coordinating, and executing minor capital projects, facility improvements,…
Added 41 mins ago
PC
Senior Development Coordinator – Calgary
Porte Communities
Calgary, AB
- Full-time
Extended Benefits & a Wellness Reimbursement Program.
Added 41 mins ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
Employee Assistance Program and Dialogue Well Being Program
Added 56 mins ago
NS
Rehabilitation Assistant - Rehabilitation Services
Nova Scotia Health Authority
Antigonish, NS
- Full-time
Under the direction of the Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals, families and…
Added 56 mins ago
IC
Product Manager, Rewards Strategy & Partnership
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Toronto, ON
- $60 to $70 CAD / hour
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Added 56 mins ago
FG
Senior Mobile Developer
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Mississauga, ON
- $120,000 to $130,000 CAD / year
- Full-time
…Developer to work from our Mississauga location reporting to Manager, Custom…
Added 57 mins ago
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
Join one of Canada's fastest-growing universities as our Senior Manager, Admissions and Enrolment, where you will play a key role in leading student enrolment operations, supporting…
Added 57 mins ago
Ingénieur senior (Gestionnaire, projet ingénierie)
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The Project Manager is responsible for the planning, design, execution, and completion of projects within strict timelines, while ensuring budget compliance and delivering technically sound…

ICES Central

Technical Support Analyst

Toronto, ON, M4N 3M5, Canada

The annual salary range for this role is $50,000 - $60,000. · Full-time · Temporary

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Job details

Pay: The annual salary range for this role is $50,000 - $60,000.
Job type: Full-time · Temporary
Experience: 2 years of technical support experience in Windows/Mac OS.;
Posting language: English
Posted: Oct 7, 2026

Original job description

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

Flexible work arrangements
Competitive Compensation
Comprehensive Benefits Program
HOOPP Pension Plan (Defined Pension)
Employee Assistance Program and Dialogue Well Being Program
Generous vacation, float and caregiver days for all employees
Education Fund and Dedicated Education Days
Holiday Closure
Perkopolis Employee Discount Program

Introduction:

ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and fulfilling service requests to ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving technical issues efficiently and effectively, thereby contributing to the overall success of the organization’s IT initiatives.

Responsibilities of the position include, but may not be limited to:

First Level Support and Incident Management:

Accountable for providing first-level support via email, phone, Teams chat, or onsite to address user inquiries and technical issues. Responsible for ensuring all requests are resolved within established service level agreement (SLA) by applying strong communication and problem-solving skills to deliver timely, effective solutions that enhance user satisfaction and productivity;
Perform Identity and Access Management (IAM) tasks, including onboarding new user accounts, validating, and updating access permissions, and offboarding user accounts to ensure proper security and compliance across the organization;
Record and document all interactions through ITSM platform, ensuring accurate tracking of incidents and requests. This involves using organizational skills and clear communication to maintain detailed records, which facilitate effective follow-up and trend analysis, ultimately improving service delivery;
Conduct regular reviews of incident reports to identify recurring issues and areas for improvement. This involves utilizing analytical skills to interpret data trends and collaborating with team members to develop strategies that enhance service delivery and reduce the frequency of common problems;
Responsible for managing endpoint assets by provisioning and configuring laptops, maintaining, and updating software packages, and overseeing the administration of security policies to ensure all devices comply with ICES standards. This is achieved by utilizing technical expertise and familiarity with hardware and software systems to diagnose and resolve issues efficiently;
Enhance automation workflows by developing, optimizing, and maintaining scripting language including PowerShell to streamline system operations, reduce manual intervention and improve consistency across environments;
Maintain asset inventory for procurement, troubleshooting and repairs, and decommission.

Knowledge base Management and Project Initiatives:

Create, review, and update the Service Desk knowledge base articles to support service delivery, user feedback, and Technology updates. This involves writing and editing skills to ensure that documentation is clear, accurate, and accessible, enabling both users and support staff to find solutions quickly. This requires collaboration with team members to ensure that all documentation reflects current practices and procedures, enhancing the overall efficiency of the IT support team;
Lead support-related initiatives by overseeing the planning, execution and operation integration of new processes, tools, and service improvements.

Orientation and Training:

Provide orientation and training to new staff on IT procedures, laptop management, and best practices. This involves utilizing instructional skills and knowledge of IT systems to ensure that staff are equipped with the necessary tools and information to effectively use technology in their roles. Developing training materials and resources that clearly explain IT processes is essential, as it ensures that all new staff have access to comprehensive guidance and can operate independently;
Facilitate ongoing training sessions for existing staff to keep them updated on new technologies and IT procedures. This requires strong presentation skills and the ability to engage participants, ensuring that all team members are informed and capable of utilizing IT resources effectively.

Other:

Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities:

Minimum Required Education, Years of Experience, and Certifications/Professional Designations:

College Diploma in Information Technology or equivalent.;
2 years of technical support experience in Windows/Mac OS.;
IT industry certificates such as ITIL Foundation.

Minimum Required Position-Specific Knowledge and Technical Skills:

Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
Experience working with IT Service Management tools, including BMC TrackIT;
Experienced with Server Administration and Azure Tools including Active Directory/Entra ID, Group Policy Management, Citrix Management and VMWare;
Experience in EndPoint Management including Intune and SCCM, application management using PMPC, Vulnerability Management using XDR and ThreatLocker and Support Management using BeyondTrust Remote Support;
Experience in managing Windows 11 and Apple Operating Systems;
Strong troubleshooting techniques around M365 Applications and Enterprise Services including SharePoint, OneDrive, and Teams;
Understanding of network configuration, including TCP/IP networks, DNS, and DHCP;
Knowledge of ITIL concepts and understanding of its practices;
Aptitude for learning software quickly with minimal instruction;
Experience in script language tools such as PowerShell.

Preferred Position-Specific Knowledge and Technical Skills:

Ability to work well in a team environment;
Strong communication and customer service skills, enabling effective interaction with users and stakeholders;
Demonstrated ability to adapt to changing priorities and work under pressure while maintaining a positive attitude;
Proactive approach to problem-solving, with a focus on identifying and addressing issues efficiently;

This full-time,12-month contract opportunity is for an existing vacancy at ICES Central. The annual salary range for this role is $50,000 - $60,000.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

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More about this job

Responsibilities

The Technical Support Analyst provides first-level technical support and manages incident resolution via various communication channels. They are also responsible for endpoint asset management, identity and access management, and developing automation workflows to streamline IT operations.

Requirements

Candidates must possess a college diploma in Information Technology and at least two years of technical support experience with Windows and Mac OS. Proficiency in hardware troubleshooting, IT service management tools, and server administration environments like Azure and VMware is required.

Skills

Technical support
Windows
Mac OS
Hardware configuration
Troubleshooting
ITSM
Active Directory
Entra ID
Group Policy Management
Citrix Management
VMWare
Intune
SCCM
PowerShell
M365
Network configuration

Benefits

Flexible work arrangements
Competitive compensation
HOOPP pension plan
Employee assistance program
Dialogue well being program
Generous vacation
Float and caregiver days
Education fund
Dedicated education days
Holiday closure
Perkopolis employee discount program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows
Mac OS
ITIL
Hardware
BMC TrackIT
Server Administration
Azure
Active Directory
Entra ID
Group Policy
Citrix
VMWare
Intune
SCCM
PowerShell
M365
SharePoint
OneDrive
Teams
TCP/IP
DNS
DHCP
Vulnerability Management
XDR
ThreatLocker
BeyondTrust
Identity and Access Management
Endpoint Management
Automation

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