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Added 9 mins ago
TT
Commercial Finance Business Partner
Tundra Technical Solutions
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
Reporting to the Chief Financial Officer, the Commercial Finance Business Partner will establish and lead a centralized Pricing Desk within Finance to improve pricing consistency, manage…
Added 9 mins ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
…priorities, translate opportunities into actionable roadmaps, lead AI products from discovery through launch and adoption, and ensure measurable value is realized within a responsible AI…
Added 9 mins ago
IW
Tree Planting Staff Summer 2027
Irving Woodlands
Fredericton, NB
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 9 mins ago
CC
Media and Public Relations Coordinator
Calgary Chamber of Commerce
Calgary, AB
- Full-time
As part of the Policy and External Affairs team, the Media and Public Relations Coordinator will be responsible for the Chamber’s response to current affairs, government decisions, and…
Added 9 mins ago
KB
Assistant Store Manager - Sales and Services
Kent Building Supplies
Corner Brook, NL
- Full-time
Lead change initiatives through clear communication, training, and hands‑on support to ensure team alignment.
Added 9 mins ago
IG
Internal Audit Manager
Insight Global
Toronto, ON
- $55 to $68 CAD / hour
- Contract
…major financial services client in Toronto. We are building a team of both Senior Consultants and Managers to lead and execute enterprise-wide AML, Financial Crimes, and Regulatory…
Added 9 mins ago
T
Information Security Analyst II - Asset Assessment & Governance
TD
Toronto, ON
- Full-time
You will be a core member of a high performing team of technology and risk professionals who utilize their subject matter expertise in technology and information and cyber security risk…
Added 9 mins ago
KB
Paint Associate - Part Time
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- Part-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 9 mins ago
R
News Editor Presenter, Maritime Region (English Services) (On-Site)
Radio-Canada
Halifax, NS
- Part-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 9 mins ago
S
Site Reliability Engineer
SMARTFOX
Canada
- Full-time
Lead incident response: detect, mitigate, communicate, and learn through blameless postmortems with real follow-through
Added 9 mins ago
CR
Senior Project Manager - Planning, Systems and Business Support
Canadian Red Cross
Canada
- Full-time
Lead project execution in support of Recovery Services initiatives, ensuring deliverables are completed on time, within scope, and within budget.
Added 9 mins ago
KB
Human Resources Business Partner
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 9 mins ago
CC
Testing and Commissioning Lead - Traction Power
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Edmonton, AB
- Contract
The Testing and Commissioning Lead - Traction Power will be a key member of the Rail and Systems team, reporting to the Testing and Commissioning Manager, and supporting the day-to-day…
Added 9 mins ago
SH
Materials Management Technician - Non-Certified
Southern Health-Santé Sud
Portage la Prairie, MB
- Full-time
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Joina region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you…
Added 9 mins ago
KB
Gatehouse Associate
Kent Building Supplies
Dartmouth, NS
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 9 mins ago
KB
Paint Associate
Kent Building Supplies
Dartmouth, NS
- Part-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 9 mins ago
A
Senior Product Manager, Data Platform
Autodesk
Toronto, ON
- Full-time
Autodesk is hiring a Product Manager to join the Analytics Data Platform team. The Analytics Data organization builds and runs the data and AI platform Autodesk teams use to capture,…
Added 9 mins ago
L
Seasonal Product Operations Lead | HALIFAC SHOPPING CENTRE
lululemon
Halifax, NS
- Full-time
The Product Operations Lead is a part of the store leadership team responsible for executing on the store product strategy, including product operations and inventory management. They are…
Added 9 mins ago
SH
Licensed Practical Nurse
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Added 9 mins ago
A
Senior Product Manager, Data Platform
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- Full-time
Autodesk is hiring a Product Manager to join the Analytics Data Platform team. The Analytics Data organization builds and runs the data and AI platform Autodesk teams use to capture,…
Added 9 mins ago
KB
Department Manager - Freight Flow
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- Full-time
…Flow Department Manager. This role offers an opportunity to lead a dedicated team and make a meaningful impact on store readiness and operational…
Added 9 mins ago
A
IT Project Manager (Infrastructure & Cybersecurity)
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- Full-time
This is an exciting opportunity to join a mature and highly visible PMO team responsible for delivering strategic technology initiatives across a global enterprise.
Added 9 mins ago
D
Operations Excellence Specialist (Temporary)
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Montreal, QC
- Temporary
…will contribute to the development of key initiatives and help lead the implementation of various operational efficiency projects aimed at enhancing the experience of the care team and our…
Added 9 mins ago
EF
Business Development Manager
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Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $100,000 CAD / year
- Full-time
You'll monitor RFP platforms, lead mandatory site visits and pre-bid meetings, and coordinate with our internal Bid Management and Operations teams to deliver precise, timely, and…
Added 9 mins ago
CB
Senior Manager, Product Commercialization
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- Full-time

ICES Central

Technical Support Analyst

Toronto, ON, M4N 3M5, Canada

The annual salary range for this role is $50,000 - $60,000. · Full-time · Temporary

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Job details

Pay: The annual salary range for this role is $50,000 - $60,000.
Job type: Full-time · Temporary
Experience: 2 years of technical support experience in Windows/Mac OS.;
Posting language: English
Posted: Oct 7, 2026

Original job description

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

Flexible work arrangements
Competitive Compensation
Comprehensive Benefits Program
HOOPP Pension Plan (Defined Pension)
Employee Assistance Program and Dialogue Well Being Program
Generous vacation, float and caregiver days for all employees
Education Fund and Dedicated Education Days
Holiday Closure
Perkopolis Employee Discount Program

Introduction:

ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and fulfilling service requests to ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving technical issues efficiently and effectively, thereby contributing to the overall success of the organization’s IT initiatives.

Responsibilities of the position include, but may not be limited to:

First Level Support and Incident Management:

Accountable for providing first-level support via email, phone, Teams chat, or onsite to address user inquiries and technical issues. Responsible for ensuring all requests are resolved within established service level agreement (SLA) by applying strong communication and problem-solving skills to deliver timely, effective solutions that enhance user satisfaction and productivity;
Perform Identity and Access Management (IAM) tasks, including onboarding new user accounts, validating, and updating access permissions, and offboarding user accounts to ensure proper security and compliance across the organization;
Record and document all interactions through ITSM platform, ensuring accurate tracking of incidents and requests. This involves using organizational skills and clear communication to maintain detailed records, which facilitate effective follow-up and trend analysis, ultimately improving service delivery;
Conduct regular reviews of incident reports to identify recurring issues and areas for improvement. This involves utilizing analytical skills to interpret data trends and collaborating with team members to develop strategies that enhance service delivery and reduce the frequency of common problems;
Responsible for managing endpoint assets by provisioning and configuring laptops, maintaining, and updating software packages, and overseeing the administration of security policies to ensure all devices comply with ICES standards. This is achieved by utilizing technical expertise and familiarity with hardware and software systems to diagnose and resolve issues efficiently;
Enhance automation workflows by developing, optimizing, and maintaining scripting language including PowerShell to streamline system operations, reduce manual intervention and improve consistency across environments;
Maintain asset inventory for procurement, troubleshooting and repairs, and decommission.

Knowledge base Management and Project Initiatives:

Create, review, and update the Service Desk knowledge base articles to support service delivery, user feedback, and Technology updates. This involves writing and editing skills to ensure that documentation is clear, accurate, and accessible, enabling both users and support staff to find solutions quickly. This requires collaboration with team members to ensure that all documentation reflects current practices and procedures, enhancing the overall efficiency of the IT support team;
Lead support-related initiatives by overseeing the planning, execution and operation integration of new processes, tools, and service improvements.

Orientation and Training:

Provide orientation and training to new staff on IT procedures, laptop management, and best practices. This involves utilizing instructional skills and knowledge of IT systems to ensure that staff are equipped with the necessary tools and information to effectively use technology in their roles. Developing training materials and resources that clearly explain IT processes is essential, as it ensures that all new staff have access to comprehensive guidance and can operate independently;
Facilitate ongoing training sessions for existing staff to keep them updated on new technologies and IT procedures. This requires strong presentation skills and the ability to engage participants, ensuring that all team members are informed and capable of utilizing IT resources effectively.

Other:

Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities:

Minimum Required Education, Years of Experience, and Certifications/Professional Designations:

College Diploma in Information Technology or equivalent.;
2 years of technical support experience in Windows/Mac OS.;
IT industry certificates such as ITIL Foundation.

Minimum Required Position-Specific Knowledge and Technical Skills:

Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
Experience working with IT Service Management tools, including BMC TrackIT;
Experienced with Server Administration and Azure Tools including Active Directory/Entra ID, Group Policy Management, Citrix Management and VMWare;
Experience in EndPoint Management including Intune and SCCM, application management using PMPC, Vulnerability Management using XDR and ThreatLocker and Support Management using BeyondTrust Remote Support;
Experience in managing Windows 11 and Apple Operating Systems;
Strong troubleshooting techniques around M365 Applications and Enterprise Services including SharePoint, OneDrive, and Teams;
Understanding of network configuration, including TCP/IP networks, DNS, and DHCP;
Knowledge of ITIL concepts and understanding of its practices;
Aptitude for learning software quickly with minimal instruction;
Experience in script language tools such as PowerShell.

Preferred Position-Specific Knowledge and Technical Skills:

Ability to work well in a team environment;
Strong communication and customer service skills, enabling effective interaction with users and stakeholders;
Demonstrated ability to adapt to changing priorities and work under pressure while maintaining a positive attitude;
Proactive approach to problem-solving, with a focus on identifying and addressing issues efficiently;

This full-time,12-month contract opportunity is for an existing vacancy at ICES Central. The annual salary range for this role is $50,000 - $60,000.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

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More about this job

Responsibilities

The Technical Support Analyst provides first-level technical support and manages incident resolution via various communication channels. They are also responsible for endpoint asset management, identity and access management, and developing automation workflows to streamline IT operations.

Requirements

Candidates must possess a college diploma in Information Technology and at least two years of technical support experience with Windows and Mac OS. Proficiency in hardware troubleshooting, IT service management tools, and server administration environments like Azure and VMware is required.

Skills

Technical support
Windows
Mac OS
Hardware configuration
Troubleshooting
ITSM
Active Directory
Entra ID
Group Policy Management
Citrix Management
VMWare
Intune
SCCM
PowerShell
M365
Network configuration

Benefits

Flexible work arrangements
Competitive compensation
HOOPP pension plan
Employee assistance program
Dialogue well being program
Generous vacation
Float and caregiver days
Education fund
Dedicated education days
Holiday closure
Perkopolis employee discount program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows
Mac OS
ITIL
Hardware
BMC TrackIT
Server Administration
Azure
Active Directory
Entra ID
Group Policy
Citrix
VMWare
Intune
SCCM
PowerShell
M365
SharePoint
OneDrive
Teams
TCP/IP
DNS
DHCP
Vulnerability Management
XDR
ThreatLocker
BeyondTrust
Identity and Access Management
Endpoint Management
Automation

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