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Added 37 mins ago
VS
Technical Adoption Manager
Vena Solutions
Remote, Canada
- $85,459 to $115,621 CAD / year
- Full-time
- Remote
The Technical Adoption Manager is responsible for driving product adoption, ongoing optimization, and the technical health of Vena’s platform for assigned customers following…
Added 52 mins ago
T
Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
Responsible for detailed technical design, development, and maintenance of applications on the mainframe platform. This includes (and not limited to); conduct impact analysis, design & code…
Added 1 hour ago
ES
Senior Site Reliability Engineer – AEM
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
…high-traffic public websites powered by Adobe Experience Manager. Key technical areas include CDN and Edge configuration, Web Application Firewall (WAF), bot management, Transport Layer…
Added 1 hour ago
R
Corporate Strategy Manager
Rightsline
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Reporting to the VP of Strategy, the Corporate Strategy Lead serves as a right hand on Rightsline’s highest-priority company initiatives. You will help drive annual and quarterly planning,…
Added 2 hours ago
IG
Platform Engineer
Insight Global
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Insight Global is looking for a Lead AI Engineer to join a leading bank based in Toronto. You will be part of the Cloud Engineering Infrastructure team supporting the platform operations.…
Added 2 hours ago
A
Information Technology - Lead Analytics Engineer, Analytics Engineering Excellence
Aritzia
Vancouver, BC
- Full-time
…Enterprise D&A, where you will transform raw data in a modern platform and create models that empower self-serve analysis, reporting, and data science. As the Lead Analytics Engineer, you…
Added 2 hours ago
Senior Job Cost Accountant
Amrize
AB · Calgary, AB
Lead job costing, WIP, percentage-of-completion accounting, and project financial reviews to ensure accurate project reporting and revenue recognition.
Added 2 hours ago
L
Talent Acquisition Partner
Liferaft
Remote, Canada
- Remote
Liferaft is a Halifax based SaaS company. Our OSINT platform is used by corporate security teams to find and act on threats to their people and assets. We have recently become part of the…
Added 2 hours ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
…help build and operate a modern, public-facing enterprise web platform delivered through Adobe Experience Manager (AEM) Edge Delivery Services…
Added 2 hours ago
P
Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
…clients as they navigate some of their most complex financial reporting issues and transactions. You'll tackle client’s needs with a solution-oriented approach that creatively addresses…
Added 2 hours ago
P
Capital Markets and Accounting Advisory Services, Senior Associate
PwC
Vancouver, BC
- Full-time
…clients as they navigate some of their most complex financial reporting issues and transactions. You'll tackle client’s needs with a solution-oriented approach that creatively addresses…
Added 2 hours ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
Establish metrics and reporting to measure platform health and operational performance.
Added 2 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
Lead technical diagnosis and resolution of database-related incidents and service disruptions.
Added 2 hours ago
CG
System Administrator (Microsoft F&O)
CORA Group
Markham, ON · Canada - Markham - Ontario
- Full-time
…recent migration from Microsoft Dynamics GP (Great Plains). Reporting to the Financial Controller, the successful candidate will act as the primary system administrator and super user,…
Added 2 hours ago
JS
System Administrator (Microsoft F&O)
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…recent migration from Microsoft Dynamics GP (Great Plains). Reporting to the Financial Controller, the successful candidate will act as the primary system administrator and super user,…
Added 2 hours ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
BDC is seeking a Tech Lead to join the Risk & Value Office squad in Montréal. This role combines technical leadership, risk expertise, and data-driven delivery to advance InfoSec’s ability…
Added 3 hours ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
Reporting to a Discipline Lead, Engineers / System Integrators participate in the design, development, implementation and documentation of marine systems and solutions. This role is…
Added 3 hours ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
Assess data quality and technical debt and lead practical improvements to legacy data structures and integrations.
Added 3 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
Lead technical diagnosis and resolution of database-related incidents and service disruptions.
Added 3 hours ago
R
Director, Delivery & Implementation
RewardOps
Canada
- Full-time
…documentation, testing, client enablement, and operational reporting while maintaining appropriate governance and quality…
Added 3 hours ago
A
Manager, Data Engineering
Avanade
Toronto, ON
- Full-time
As a Lead Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and…
Added 3 hours ago
B
TECH LEAD - GRC ENGINEERING
BDC
Montreal, QC
- Full-time
BDC is seeking a Tech Lead to join the Risk & Value Office squad in Montréal. This role combines technical leadership, risk expertise, and data-driven delivery to advance InfoSec’s ability…
Added 3 hours ago
C
Technical Support Specialist I
Connexall
Toronto, ON
- Full-time
Reporting to the Team Lead of Technical Support and Customer Experience, the Technical Support Specialist I is a primary technical resource for our customers. The successful candidate will…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
Reporting to the Director of the Scholarships & Student Aid Office, the Associate Director provides strategic leadership in operations, systems, and service delivery. The role oversees…

ICES Central

Technical Support Analyst

Toronto, ON, M4N 3M5, Canada

The annual salary range for this role is $50,000 - $60,000. · Full-time · Temporary

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Job details

Pay: The annual salary range for this role is $50,000 - $60,000.
Job type: Full-time · Temporary
Experience: 2 years of technical support experience in Windows/Mac OS.;
Posting language: English
Posted: Oct 7, 2026

Original job description

Data. Discovery. Better Health.

ICES is a world-leading health research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

Flexible work arrangements
Competitive Compensation
Comprehensive Benefits Program
HOOPP Pension Plan (Defined Pension)
Employee Assistance Program and Dialogue Well Being Program
Generous vacation, float and caregiver days for all employees
Education Fund and Dedicated Education Days
Holiday Closure
Perkopolis Employee Discount Program

Introduction:

ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and fulfilling service requests to ensure the smooth operation of IT services. Reporting to the Manager of the IT Service Desk, this role plays a critical part in enhancing user satisfaction and productivity by resolving technical issues efficiently and effectively, thereby contributing to the overall success of the organization’s IT initiatives.

Responsibilities of the position include, but may not be limited to:

First Level Support and Incident Management:

Accountable for providing first-level support via email, phone, Teams chat, or onsite to address user inquiries and technical issues. Responsible for ensuring all requests are resolved within established service level agreement (SLA) by applying strong communication and problem-solving skills to deliver timely, effective solutions that enhance user satisfaction and productivity;
Perform Identity and Access Management (IAM) tasks, including onboarding new user accounts, validating, and updating access permissions, and offboarding user accounts to ensure proper security and compliance across the organization;
Record and document all interactions through ITSM platform, ensuring accurate tracking of incidents and requests. This involves using organizational skills and clear communication to maintain detailed records, which facilitate effective follow-up and trend analysis, ultimately improving service delivery;
Conduct regular reviews of incident reports to identify recurring issues and areas for improvement. This involves utilizing analytical skills to interpret data trends and collaborating with team members to develop strategies that enhance service delivery and reduce the frequency of common problems;
Responsible for managing endpoint assets by provisioning and configuring laptops, maintaining, and updating software packages, and overseeing the administration of security policies to ensure all devices comply with ICES standards. This is achieved by utilizing technical expertise and familiarity with hardware and software systems to diagnose and resolve issues efficiently;
Enhance automation workflows by developing, optimizing, and maintaining scripting language including PowerShell to streamline system operations, reduce manual intervention and improve consistency across environments;
Maintain asset inventory for procurement, troubleshooting and repairs, and decommission.

Knowledge base Management and Project Initiatives:

Create, review, and update the Service Desk knowledge base articles to support service delivery, user feedback, and Technology updates. This involves writing and editing skills to ensure that documentation is clear, accurate, and accessible, enabling both users and support staff to find solutions quickly. This requires collaboration with team members to ensure that all documentation reflects current practices and procedures, enhancing the overall efficiency of the IT support team;
Lead support-related initiatives by overseeing the planning, execution and operation integration of new processes, tools, and service improvements.

Orientation and Training:

Provide orientation and training to new staff on IT procedures, laptop management, and best practices. This involves utilizing instructional skills and knowledge of IT systems to ensure that staff are equipped with the necessary tools and information to effectively use technology in their roles. Developing training materials and resources that clearly explain IT processes is essential, as it ensures that all new staff have access to comprehensive guidance and can operate independently;
Facilitate ongoing training sessions for existing staff to keep them updated on new technologies and IT procedures. This requires strong presentation skills and the ability to engage participants, ensuring that all team members are informed and capable of utilizing IT resources effectively.

Other:

Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities:

Minimum Required Education, Years of Experience, and Certifications/Professional Designations:

College Diploma in Information Technology or equivalent.;
2 years of technical support experience in Windows/Mac OS.;
IT industry certificates such as ITIL Foundation.

Minimum Required Position-Specific Knowledge and Technical Skills:

Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
Experience working with IT Service Management tools, including BMC TrackIT;
Experienced with Server Administration and Azure Tools including Active Directory/Entra ID, Group Policy Management, Citrix Management and VMWare;
Experience in EndPoint Management including Intune and SCCM, application management using PMPC, Vulnerability Management using XDR and ThreatLocker and Support Management using BeyondTrust Remote Support;
Experience in managing Windows 11 and Apple Operating Systems;
Strong troubleshooting techniques around M365 Applications and Enterprise Services including SharePoint, OneDrive, and Teams;
Understanding of network configuration, including TCP/IP networks, DNS, and DHCP;
Knowledge of ITIL concepts and understanding of its practices;
Aptitude for learning software quickly with minimal instruction;
Experience in script language tools such as PowerShell.

Preferred Position-Specific Knowledge and Technical Skills:

Ability to work well in a team environment;
Strong communication and customer service skills, enabling effective interaction with users and stakeholders;
Demonstrated ability to adapt to changing priorities and work under pressure while maintaining a positive attitude;
Proactive approach to problem-solving, with a focus on identifying and addressing issues efficiently;

This full-time,12-month contract opportunity is for an existing vacancy at ICES Central. The annual salary range for this role is $50,000 - $60,000.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Métis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

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More about this job

Responsibilities

The Technical Support Analyst provides first-level technical support and manages incident resolution via various communication channels. They are also responsible for endpoint asset management, identity and access management, and developing automation workflows to streamline IT operations.

Requirements

Candidates must possess a college diploma in Information Technology and at least two years of technical support experience with Windows and Mac OS. Proficiency in hardware troubleshooting, IT service management tools, and server administration environments like Azure and VMware is required.

Skills

Technical support
Windows
Mac OS
Hardware configuration
Troubleshooting
ITSM
Active Directory
Entra ID
Group Policy Management
Citrix Management
VMWare
Intune
SCCM
PowerShell
M365
Network configuration

Benefits

Flexible work arrangements
Competitive compensation
HOOPP pension plan
Employee assistance program
Dialogue well being program
Generous vacation
Float and caregiver days
Education fund
Dedicated education days
Holiday closure
Perkopolis employee discount program

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Windows
Mac OS
ITIL
Hardware
BMC TrackIT
Server Administration
Azure
Active Directory
Entra ID
Group Policy
Citrix
VMWare
Intune
SCCM
PowerShell
M365
SharePoint
OneDrive
Teams
TCP/IP
DNS
DHCP
Vulnerability Management
XDR
ThreatLocker
BeyondTrust
Identity and Access Management
Endpoint Management
Automation

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