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ICON Visual Communications Inc

Director of Operations

Markham, ON, Canada

$100,000 to $120,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $120,000 CAD / year
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 8–10+ years of progressive operations leadership experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

ICON Visual is seeking an experienced and results-oriented Director of Operations to lead and optimize all aspects of our large-format print manufacturing, signage production, installation logistics, and operational performance. Reporting directly to the President, the Director of Operations will oversee production, project management, procurement, quality assurance, installation coordination, inventory management, and continuous improvement initiatives. This role is responsible for ensuring operational excellence, maximizing profitability, maintaining exceptional customer satisfaction, and supporting the company's growth objectives.

The ideal candidate combines strong leadership skills with deep experience in large-format printing, visual communications, signage manufacturing, or a related production environment.

Primary Responsibilities:

Operational Leadership

Develop and execute operational strategies aligned with company growth and profitability objectives.
Lead daily operations across production, finishing, project management, logistics, installation, and procurement functions.
Directly manage and provide leadership to all Visual department managers, including Production, Project Management, Procurement, Installation, Customer Service, and Facilities.
Establish departmental goals, KPIs, and accountability measures to ensure alignment with company objectives.
Conduct regular management meetings and performance reviews with department leaders.
Serve as the primary operational liaison between department managers and the President, ensuring timely communication of operational performance, challenges, and opportunities.
Identify operational risks and provide recommendations to the President regarding staffing, workflow improvements, capital expenditures, and strategic initiatives.
Drive cross-department collaboration and resolve conflicts to ensure efficient project execution and customer satisfaction.
Assume responsibility for day-to-day operational decision-making while keeping the President informed of significant issues and business developments.
Establish performance standards, workflows, and accountability measures across departments.
Foster a culture of safety, quality, collaboration, and continuous improvement.

Production & Manufacturing Management

Oversee all large-format print production processes, including:
UV flatbed printing
Roll-to-roll printing
Dye-sublimation printing
CNC routing and cutting
Laminating and finishing
Fabrication and assembly
Ensure efficient scheduling and utilization of equipment, labor, and facility resources.
Monitor production capacity and implement strategies to maximize throughput and profitability.
Drive operational efficiencies through lean manufacturing and workflow optimization.

Project & Installation Management

Ensure seamless execution of customer projects from order intake through installation and completion.
Coordinate production schedules with project managers, account managers, and installation teams.
Oversee installation planning, subcontractor relationships, site logistics, and field execution.
Ensure projects are delivered on time, within budget, and to client specifications.

Financial & Performance Management

Develop and manage operational budgets, labor plans, and departmental KPIs.
Monitor production costs, gross margins, overtime, waste, and operational profitability.
Identify opportunities to improve efficiencies, reduce costs, and increase capacity.
Provide regular operational reporting and strategic recommendations to executive leadership.

Supply Chain & Procurement

Oversee purchasing, inventory management, and supplier relationships.
Negotiate pricing and service agreements with material vendors and subcontractors.
Ensure availability of substrates, inks, hardware, and installation materials while maintaining optimal inventory levels.
Manage vendor performance and supply chain risk.

Quality Assurance & Continuous Improvement

Establish and maintain quality control standards across all production and installation activities.
Develop standard operating procedures (SOPs) and best practices.
Implement continuous improvement initiatives focused on productivity, quality, safety, and customer satisfaction.
Lead root-cause analysis and corrective action processes.

Team Leadership & Development

Recruit, mentor, and develop high-performing operational leaders and production teams.
Conduct performance reviews and succession planning.
Promote employee engagement, accountability, and professional development.
Build strong cross-functional relationships with Sales, Marketing, Finance, and Customer Service teams.

Health & Safety Compliance

Ensure compliance with all workplace health and safety regulations and company policies.
Maintain a safe working environment across production facilities and installation sites.
Lead safety training, audits, and incident prevention initiatives.

Qualifications:

Required Experience

8–10+ years of progressive operations leadership experience.
5+ years in a senior management role overseeing manufacturing, production, or operational teams.
Experience within one or more of the following industries:
Large-format printing
Signage and visual communications
Commercial Print
Display and exhibit manufacturing
Architectural graphics
Custom fabrication

Industry Knowledge

Strong understanding of large-format printing technologies, production workflows, and finishing processes.
Knowledge of substrates including ACM, acrylic, Sintra/PVC, foam board, fabric, aluminum, and specialty materials.
Familiarity with installation logistics, project management, and field operations.
Understanding of estimating, production costing, and manufacturing economics.

Leadership Skills

Proven ability to lead multi-disciplinary teams in a fast-paced production environment.
Strong strategic planning and organizational capabilities.
Experience driving operational transformation and continuous improvement initiatives.
Excellent conflict resolution and decision-making skills.

Technical & Business Skills

Experience with ERP, MIS, CRM, and production management software.
Strong financial acumen and budget management experience.
Advanced understanding of operational KPIs, forecasting, and capacity planning.
Proficiency with Microsoft Office Suite and business reporting tools.

Preferred Qualifications

Lean Manufacturing, Six Sigma, PMP, or related operational certifications.
Experience managing multi-site operations.
Experience scaling operations in a high-growth environment.

Please note that ICON Digital requires a mandatory Criminal Background check prior to employment.

ABOUT ICON

ICON is a full-service organization with a 120,000 square foot state-of-the-art production facility based in Markham, Ontario. With additional offices based in Toronto, New York, and Montreal, we are unmatched in terms of technology, production capabilities, and product diversity, serviced by the most experienced and knowledgeable team of display graphics, digital signage, video production, and print professionals in the business. ICON’s reputation for reliability, quality workmanship, professionalism, and customer service is well earned and reflected by the trust and loyalty of clients we serve.

As a multi-faceted visual communications media company, we serve our clients’ needs of transforming spaces in retail, out-of-home advertising, digital, corporate/event marketing, hospitality, and consumer packaged goods (CPG) industries. Our company name represents strength and innovation, both of which are necessary for growth and success within our respective industries. Within ICON we have two divisions – ICON Media and ICON Visual; these divisions support the commitment we give to our clients to continue being leaders in All Things Visual.

We thank all applicants, however, only those selected for an interview will be contacted. ICON Visual is an equal opportunity employer and we encourage candidates from diverse backgrounds to apply.

ICON Visual is a supporter of AODA (Accessibility for Ontarians with Disabilities Act). Accommodation will be provided to all applicants with disabilities during the recruitment process. Please include a summary of the accommodation required in your application email.

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More about this job

Responsibilities

Lead and optimize production, project management, procurement, installation, logistics, quality, and facility operations while managing department leaders and aligning operational strategies with company growth and profitability. Oversee budgets, KPIs, supplier relationships, safety, customer project delivery, and continuous improvement across manufacturing and installation activities.

Requirements

Requires 8–10+ years of progressive operations leadership experience, including at least five years in senior management overseeing manufacturing, production, or operational teams, preferably in large-format printing, signage, or a related industry. Candidates should bring strong knowledge of print production workflows, financial and KPI management, ERP/MIS/CRM or production software, team leadership, and operational improvement; Lean, Six Sigma, PMP, or related certifications are preferred.

Skills

Operations Leadership
Large-Format Printing
Manufacturing Management
Production Planning
Project Management
Installation Logistics
Procurement
Inventory Management
Quality Assurance
Lean Manufacturing
Budget Management
KPI Management
Capacity Planning
Supply Chain Management
Health And Safety Compliance
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Large-Format Printing
UV Flatbed Printing
Roll-To-Roll Printing
Dye-Sublimation Printing
CNC Routing
Laminating
Finishing
Fabrication
Signage Manufacturing
Visual Communications
Installation Logistics
Project Management
Procurement
Inventory Management
ERP
MIS
CRM
Lean Manufacturing
Six Sigma
PMP
Operational KPIs
Capacity Planning
Production Costing
Root-Cause Analysis
Corrective Actions
Standard Operating Procedures
Subcontractor Management
Health And Safety Compliance
Microsoft Office Suite

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